I have just emailed for a 3rd time as this company do not respond if you are wanting a refund. I have sent a picture showing the parcel being delivered to their office and they will not reply. Appall... もっと見る
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レビュアーのコメントを見てみましょう
Saw Drip Supply pop up on my socials and loved what was avaliable to buy. Looked a few times then decided on a set for my son which was excellent value for money, fantastic quality and considering the... もっと見る
企業が回答しました
Avoid buying from this company! Arrived late , the bags all have holes in , as if a label has been taken off , trying to return item is a nightmare, only offers exchange or a store credit and will n... もっと見る
Kept seeing these guys on my socials and, like always, I was a bit unsure about ordering. Took the chance and ordered Friday morning. by Saturday afternoon, the jacket was at my door. Quality product... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Drip Supply UK, we specialize in bringing you the best in sports and street fashion, combining style, quality, and performance. We’re proud to stock iconic brands like Nike and Under Armour, as well as emerging favorites like Trailberg, Frequency, and Adapt To, keeping your wardrobe fresh and on-trend. Whether you're after cutting-edge activewear or versatile streetwear, we’ve got something for everyone. With fast delivery, top-notch customer service, and a curated selection of premium products, we make shopping simple, seamless, and stylish. Join the Drip Supply UK community and experience a retailer dedicated to helping you stand out while staying active.
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Zero replies via email
Zero replies via email, telephone calls and totally ignoring any other enquiries. I ordered and paid for my order in October and haven’t received anything. Avoid this company as I believe it’s fraudulent. Do not use push payments as that’s how they scammed me. Disgraceful.
2024年10月14日
自発的なレビュー
Drip Supply UK からの回答
Hi Les,
We are confused by your 1* review, we don't have a telephone to reach us on and we have checked our emails and can't see any with your name.
Judging by you mentioning "push payments" as this is something that we don't use. We believe you are commenting on the wrong business and we hope you can please edit this review.
Many thanks,
Dane
Terrible
Terrible, Started in august when i purchased 2 sets, they were delivered but the order was completely wrong, it took me 3 months to get a refund (that worked) and just 3 weeks ago i purchased items with the refund code they gave me as a refund and, now it feels as something will always go wrong when purchasing anything from them.
2024年12月14日
自発的なレビュー
Excellent service
Excellent service! Delivery was so quick and simple. Thank you so much and will def order in the future !
2024年11月29日
自発的なレビュー
I haven't received the email to return…
I haven't received the email to return that you said you would send me straight away, please action immediately.
2024年12月11日
自発的なレビュー
Drip Supply UK からの回答
Hi Jennifer,
Sorry to hear this, Can you please email us at support@dripsupplyuk.com and we will rectify this for you right away!
UPDATE - The order was not from us... this was from a different retailer. We would appreciate if you could remove or edit this review please. Thanks Jennifer
Shocking
Shocking, my mistake in first place ordering same tracky twice but they’re quick to send them out but waiting days on end for a reply off them! And then when trying to do a return it offering me store credit but no where on the website does it say when bringing back an order you’ll get store credit?! I don’t want store credit. Also says on the website live chat 9-5 but that’s no where to be seen!
2024年12月10日
自発的なレビュー
Drip Supply UK からの回答
Hi there,
We appreciate you accidentally ordered the same set twice and are happy to accept the return for a full refund
Unfortunately we don't have a live chat, the widget on our website says "customer service Mon-Fri 9am-5pm" which we try to respond as quickly as possible but as it is approaching Christmas now we are really busy with enquiries.
Can you please email us with your order details as we can't locate your order or email with the information provided.
Thankyou!
Drip Supply UK からの回答
Hi Kirsti
Appreciate the feedback! Glad to hear you’re happy with the clothes, prices, and delivery. Hope to see you again soon!
No reply
You sent me a 2 piece set which should of been xl boys and the top was xl men’s I emailed and had no reply
2024年12月5日
Drip Supply UK からの回答
Hi Lauren,
We apologise that we sent out a mens XL instead of a juniors XL, We have just got in contact with you via email to sort this for you, we will send you a pre paid tracked returns label for you to send back to us, and we'll ship out the correct item right away!
I was a little hesitant on using this…
I was a little hesitant on using this site but I'm glad I did. Super fast delivery, its a Christmas present, thanks guys 😊
2024年12月6日
Drip Supply UK からの回答
Hi Kirsty,
Thanks for giving us a shot! Glad we could smash it for you – hope the Christmas present goes down a treat. Appreciate the support!
Drip Supply UK からの回答
Hi Jennifer,
Thanks for the kind words! Glad you’re happy with the clothes and the speedy delivery – we’ll keep it up!
Sizes of clothes run really small
2024年12月4日
Drip Supply UK からの回答
Hi Simone,
If you need help with sizing or exchanging your order, feel free to reach out to us at support@dripsupplyuk.com – we’re happy to help!
Thanks again for letting us know; your feedback helps us improve.
Drip Supply UK からの回答
Hi Ryan,
Thanks for the feedback! Glad we could get your order to you quickly!
Fast delivery and quality of…
Fast delivery and quality of goods💯communication till delivery first class will defo be buying again
2024年12月4日
Drip Supply UK からの回答
Hi Thomas,
Thanks so much for the great feedback! Glad to hear you’re happy with the delivery, quality, and communication. looking forward to seeing you shopping with us again soon!
Returning items is way too difficult
Returning items is way too difficult . Ordered a t shirt and short matching set. Sent the complete wrong colour shorts but make it so difficult to send items back. Mistakes happen but the experience on sending them back compared with there competiton is not on par.
2024年11月25日
Drip Supply UK からの回答
Hi Nicholas,
Thank you for your feedback, and we’re really sorry to hear about your experience. Sending out the wrong item is completely our mistake, and we apologise for the inconvenience it caused.
You can visit our returns portal at the footer of our website for a seamless returns process, since this was our mistake we will email you a pre paid tracked returns label to return to us free of charge!
If you’re still having issues with your return, please reach out to us directly at support@dripsupplyuk.com, and we’ll do everything we can to sort it for you as quickly as possible.
Drip Supply UK からの回答
Hi Charmaine,
Thanks for the great feedback! Glad to hear everything went smoothly!
Drip Supply UK からの回答
Hi Connor
Thanks for the kind words! Glad to hear you’re happy with the service!
Customer service is appalling!
Order a few sets from this company and had to send one back cause was too small and they didn’t have a bigger size in stock which is fair enough, so I have been waiting almost 5 months for my money back and they don’t reply on Facebook , instagram or email , they said there warehouse got robbed I totally understand that there would be a delay in getting the refund but no offer of voucher nothing and it’s been 16weeks so I think that’s enough time to sort a refund out , customer service is shocking!
2024年8月19日
自発的なレビュー
Drip Supply UK からの回答
Hi Luke,
Thank you for your feedback, and we sincerely apologise for the delay in resolving your refund. We completely understand your frustration—waiting this long is unacceptable, and we take full responsibility for not providing the level of service you deserve.
The robbery at our warehouse significantly disrupted our operations, but we recognise that this should not have impacted your refund for such an extended period. We’re committed to resolving this for you immediately. Could you please reach out to us directly at support@dripsupplyuk.com with your order details so we can prioritise this and ensure your refund is processed without further delay?
We truly appreciate your patience during this challenging time and are taking steps to improve our customer service processes to avoid situations like this in the future.
Fast Delivery
First time ordering from Drip Supply will definitely be ordering again excellent service and very fast delivery.
2024年12月5日
自発的なレビュー
Drip Supply UK からの回答
Hi Nicole,
Thanks for your amazing feedback! We’re thrilled you had such a great first experience with us. Looking forward to sorting you out again soon!
Returning item as they sent wrong size…
Returning item as they sent wrong size and had to pay for return
2024年12月4日
Drip Supply UK からの回答
Hi Donna,
You shouldn't have had to pay for the return back to us if it was our mistake. Can you please get in touch with us at support@dripsupplyuk.com and we will reimburse you straight away. Apologies for the misunderstanding!
Thankyou,
Dane
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