Driven Motorgroup レビュー 

I was looking for a new car and I came to driven motor group. The lovely Jeanette helped me with finding my dream car and has been so helpful and reassuring keeping me updated with the progress of my car and been nothing but kind and polite throughout the process. Highly suggest driven motor group for your next purchase!

Aftersales customer service is disgraceful when anything goes wrong with your car they will not help you or pay for anythingThe warrenty is a waste of time .Would not buy from here again or recommend

Great experience! Gavin was amazing so helpful

We are very disappointed in the support we received from Driven, Thornaby. We bought our 2nd car from them and after only 2.5months we had problems with deisel leaks, which apparently are not covered in the Warranty. (MOMENTUM) We received no help, no support. Our car was fixed by ourselves, £264, and 2 weeks later, WE HAVE YET another leak. We are very upset and infuriated by the lack of responsibility shown by the company that sold us the car, Driven. It was not a cheap car, and the lack of care for customers is actually disgusting.

Buying a Mazda 6 from Driven Motor Group was the worst retail experience of my life. From salesman "Sweet-talking" Adam right up to management, this dealership relied on misrepresentation, illegal practices, and outright lies.
​1. Sold a Faulty Car & Deceitful Sales Tactics
Salesman Adam was all charm until the money changed hands. The car came with a severe water leak right from day one. On top of supplying a defective car, Driven Motor Group illegally applied a card payment surcharge on the transaction—a direct breach of the UK Consumer Rights (Payment Surcharges) Regulations.
​2. Domestic Draft Excluder Tape & Grommet Removal "Repairs"
When challenged on the severe water leaks, Driven Motor Group claimed they had repaired them. The independent forensic legal engineering inspection revealed the truth: their "repairs" were a complete farce. To stop water entering the cabin, they stuck domestic door draft-excluder tape around the door rubber. To deal with water pooling elsewhere, they simply removed a structural rubber grommet to let the water drain out onto the road! These unprofessional, amateurish hacks actively worsened the vehicle's condition rather than fixing it.
​3. V5C Logbook Incompetence
To top it off, they failed to supply the V5C logbook. When we filed a V62 directly with the DVLA to sort out their negligence, the DVLA rejected it because Driven Motor Group had failed to record and register basic vehicle identification data.
​It took a formal Section 75 legal claim, independent forensic engineering reports, and months of unnecessary stress to force a full contract unwind and payout. Save yourself the financial nightmare, the illegal charges, and the deceptive sales talk—do not buy from Driven Motor Group.
​Excerpts from Court-Approved Forensic Engineering Report:
​On the domestic draft excluder tape:
​"The merchant's attempted repair of applying domestic adhesive door draft-excluder tape to the door aperture does not constitute an industry-standard, professional, or effective automotive seal. This measure was entirely ineffective at preventing ingress and represents an amateurish attempt to mask a defect."
​On the removed body grommet:
​"The merchant's attempted remedy of removing a body drain grommet to allow accumulated water to exit the vehicle floorwell does not constitute a professional or acceptable repair. Rather than rectifying the ingress point, this action exposed the vehicle structure to external atmospheric moisture and road spray, actively worsening the condition of the asset."
​On statutory failure under the Consumer Rights Act 2015:
​"The vehicle was supplied in a defective state with pre-existing water ingress. The supplying merchant failed to exercise reasonable care and skill, resulting in a failure of their statutory duty under the Consumer Rights Act 2015. The vehicle was rendered non-compliant with standard requirements for satisfactory quality and fitness for purpose.

Absolutely fantastic from start to finish Jeanette was faultless a pleasure to deal with 👍👍👍

We have just purchased our new car from here Jeanette was so lovely and she helped us all the way made our transfer so simple and no hassle would definitely go back thank you

I recently concluded a dispute with this dealership regarding a vehicle, which began on 11 November last year and only progressed further after formal legal action was initiated.

Even once legal representatives became involved, the process remained slow and poorly coordinated, with little noticeable improvement in communication or organisation.

The issue arose after the vehicle was rejected following a manufacturer related problem, including a recall query, which was not resolved. When I initially contacted the dealership to seek assistance, the response received appeared dismissive and unprofessional, which led to the decision to formally reject the vehicle and ensure all further communication was conducted in writing.

It is also worth noting that the dealership is not a member of The Motor Ombudsman, meaning that route for dispute resolution was not available in this case.

What should have been a straightforward issue was unnecessarily prolonged. Over the course of several months, there were repeated delays, missed commitments, and a lack of clear communication. At multiple points, I was required to chase updates that had been promised but never delivered.

Even after legal proceedings were underway and a settlement had been agreed, the process remained disorganised.

A collection date was arranged, but the initial commitment was missed without notice. A revised timeframe was then provided and also not met, again requiring further chasing.

On the day the vehicle was eventually collected, the situation became particularly concerning. The recovery driver attempted to carry out an inspection beyond what had been agreed, including commenting on cosmetic condition and requesting access under the bonnet.

When this was challenged, there were further requests to take possession of the vehicle before payment had been confirmed.

The vehicle was only released once the full agreed amount had been received and cleared.

To be clear, the matter was only concluded after we ensured the agreed terms were followed.

While the settlement was eventually honoured, the overall experience from the length of time taken to resolve the issue, to the repeated missed commitments and the conduct on the day of collection was far below what would reasonably be expected.

Based on this experience, I would strongly advise ensuring everything is documented and not relying on verbal assurances when dealing with this dealership.

Put a deposit down on ford transit custom.
Adam was well aware of me awaiting an insurance payout to complete this sale.
All good to start with,plenty of communication etc...
Then they stopped answering my messages and emails..
Van sold to another customer(which i understand).No deposit paid back.

Title: Serious safety concerns - Check your vehicle thoroughly

I purchased a £32k Mercedes E53 from this garage under the impression it had a fresh MOT and service. Within three days, I found the tyres were worn down to the canvas (showing cords) and the washers didn't work. These are blatant MOT failures, meaning the car was sold in an unroadworthy and dangerous state despite their "inspections."

The owner did eventually pay for new tyres and a service after I complained, but the fact that the car was allowed to leave the forecourt like that is a huge red flag. I have since paid for my own servicing elsewhere because the trust is completely gone. I would advise any future customers to have an independent inspection done before handing over any money.

I would give this garage zero stars if possible. We bought a Renault Megane after having trouble with a previous garage and Jeanette was lovely , couldn’t believe what we had gone through and sold us a car saying they were a garage to trust. How wrong she was. After 4 months the turbo is knackered, the car is not drivable and yet Driven , the trust worthy garage will not even take a look at it. They told us to write to their legal team who have also came back with a rude , abrupt letter saying their members will not budge on the matter and they will NOT fix our vehicle. After speaking to Citizen Advice they have said Driven by law should be fixing our car and to write another letter but still no further forward. Please do not buy a car from this company they are all lovely when taking your money but want nothing to do with you when something is wrong with the car. I will be fighting it all the way.

Came to buy a car sales staff very helpful and professional. Would definitely recommend this garage. Salesman Ronnie Especially helpful

Excellent service,im in scotland and after seeing vehicle online gavin at Stockton-on-Tees sent me photos of the vehicle,helped with my questions and all went smooth and hassle free when i travelled down to collect it
5 stars

Excellent service
Right from the start, the sales team led by Jeanette made the process of buying the car at a distance easy and well communicated at each stage. They helped in the purchase, the collection and delivery. All the administration required to MOT, tax, and register the car was all done in a timely fashion as required. Can't fault them, and the car is as exacty as described.

Jeanette made me feel welcome and got my new car through Jeanette and all the staff are sound and lovely.

Excellent service. A big thank you to Jeanette Chapman for the help in purchasing the car. - Ali

Jeanette made the whole car purchase so easy from start to finish. This is our 3rd car from Driven. Would highly recommend to anyone looking for a car.
Can’t thank you enough Jeanette. ❤️❤️

First class service looked after by Jeanette would highly recommend using driven group garage when buying your next car

I have been impressed with this garage from the commencement of our discussions. Ronnie was amazing, no harsh sales just very down to earth guy.
He had an excellent sense of humour, and did not put any pressure on us.
The other team members Gavin and Jeanette were very approachable too. Great service overall.
Thanks guys
Lisa Vainola

I have bought multiple cars from Driven in Thornaby over the years and I can’t recommend them highly enough. Jeanette and Ronnie are so helpful and friendly. Driven is always my first choice of car dealership and I trust them implicitly.