Dupray レビュー 

ORDER #: 130021296

please avoid buying from Dupray - they never resond!

The item is faulty and under warranty. I have tried contacting the manufacturer Dupray multiple times and they refuse to respond. Under the UK Consumer Rights Act, you as the retailer are responsible for faulty goods.

⭐⭐⭐⭐⭐ 5/5, or rather 10 stars!

Absolutely outstanding customer service from Dupray! The entire warranty process was handled quickly, smoothly, and professionally. Communication was excellent, and every question was answered promptly and courteously.

My steam cleaner stopped working, but Dupray dealt with the issue without any complications. Today I received a brand-new replacement unit, which was an incredibly positive surprise.

The support, speed of service, and overall customer experience deserve the highest possible praise. Special thanks to Maria from the Customer Experience Department for her help and professionalism.

Dupray truly deserves 10 stars, not just 5! I highly recommend this company to anyone looking for excellent products and exceptional customer service.

First we have a Dupray Neat steam cleaner that we truly enjoy. We have used other brands such as Bissel and have found the NEAT unit the best. We did experience an issue with the coating on the inside of the water tank flaking off in very small sand like particles. We contacted Dupray Customer Service and they were very prompt and professional with their interactions with us. Their questions and requests were very clear and all made sense to ensure that there actually was an issue with the unit and not a user related problem. Once all of that was resolved and confirmed Customer Service agreed to replace the NEAT unit at no charge and the new unit is presently being shipped to us. We now look forward to using the NEAT steam cleaner for many more years. Thank You, Dupray.
Regards,
Tom & Geri Shea
Conover, North Carolina

me and my brother both bought the same model steamer it’s a great design and works very well. Had an issue with mine and the customer service was very fast and excellent. Great Brand recommend!

This product was gifted to me. It broke after one use; it overheated and melted, and the button cannot be pushed in and on. Extremely dangerous. Sounds extremely similar to their KNOWN recall issues. Customer “service” is the worst I’ve ever encountered. They do not respond and force you to chase them, weeks go by in between their responses. First it was, send pictures, then videos, then they said they’d replace, but then the story changed and they wanted the order number. I repeated that this was a gift, they said no problem, but try to get order number. I did but they said invalid. I asked them to replace, and now they are trying to lie to me saying they need order number even though they told me on recorded line (and also via email), they would refund me without the order number. Absolutely atrocious brand care for $150 “premium” product

Très déçu l'appareil n'a pas été livré et en plus il a été retourné. Par contre bien sûr je n' ai pas été remboursé. Je veux avoir mon appareil et parler à un responsable.
Mme Annick PETIT 07-83-24-54-32

★☆☆☆☆ Extremely Disappointed – Poor Product Quality and Even Worse Customer Service

I purchased a Dupray Neat steam cleaner in 2023 after reading positive reviews and believing I was investing in a premium product. Unfortunately, my experience has been extremely disappointing.

The machine has been used fewer than 30 times in total, typically once a month or less for normal household cleaning. Despite such light use, it developed a serious fault. The boiler still heated up and built pressure, but almost no steam came out of the nozzle. Instead, steam began leaking from the handle, making the machine unsafe to hold and operate.

After waiting almost a week for a response—despite Dupray's advertised 24–48 hour response time—I was advised to replace the O-rings. Dupray kindly supplied a free O-ring pack, but replacing them made no difference.

After dismantling the handle again, I discovered the real cause of the problem: the internal plastic steam duct had cracked on both sides, allowing pressurised steam to escape inside the handle rather than through the nozzle. I provided clear photographs to Dupray showing the structural failure.

Despite this evidence, Dupray refused to offer a replacement or refund, stating only that the machine was outside its two-year warranty. Their final "goodwill" offer was simply a 20% discount on purchasing another Dupray machine.

I find this extremely disappointing. A premium steam cleaner costing around £150 should not suffer a structural failure after fewer than 30 uses. More importantly, a cracked component carrying high-pressure steam is a safety concern, not simply a cosmetic defect or normal wear and tear.

For comparison, our previous Kärcher steam cleaner lasted over 10 years without a single component failure or replacement part.

I understand that warranties have limits, but I expected Dupray to stand behind a product that failed after such exceptionally light use. Instead, my experience has been weeks of troubleshooting, repeated follow-ups, and ultimately being told to buy another machine.

Unfortunately, based on both the product quality and the after-sales support I received, I cannot recommend Dupray.

Purchased Neat Plus unit Jan 2026. It now will not work at all. I have tried to contact Dupray by phone, impossible to speak to anyone. Tried leaving message on callback, nothing happens. Tried chat line, no response. They have totally put the shutters down. I am reporting them to UK consumer Association who originally recommended them. Do not buy ANY of their products….
Something is seriously wrong at this company……
I am going to try to reclaim purchase amount through my credit card company…
6 month old item still under guarantee….supposedly…

The O-Ring for the Steam Port melted after using the device a few times. I've contacted support and at first heard back relatively quickly. Everything was moved forward and we got to a point where I was asked to provide the device # and my address to receive replacement parts. Now suddenly I haven't heard back in a month and nobody is responding anymore. Incredibly weird support.

Ordered a Steamer but Dupray use UPS. UPS falsely claimed a delivery attempt and now cannot locate my parcel. DUPRAY customer services are uncontactable by phone from UK as you get cut off after short while , cannot leave your number as it only accepts 10 digits . DUPRAY customer services fails to responds to the web forms. Wish I read other Trustpilot reviews before placing my order!. Buyers beware!

I bought a Dupray One Plus with added accessories for over one thousand dollars. In three years, I used it perhaps 15 times. While it worked, it was great. It was an expensive unit, and I bought it thinking it would last many years. It has died, and nothing I do works fixed it. I followed the suggestions I could "try" by customer service. The customer service as others have said are polite but, do nothing. I think these machines use cheap parts and charge a lot of money for their upper end units. They do NOT LAST. I cannot imagine if I had paid for a Tosca or higher than the unit I did pay for. They do not do repairs. Do not recommend this company after this at all. They should offer REPAIRS.

Dupray Steam Cleaner
I have had this cleaner for under 2 years. It has stopped working and after following their advice is still not working, they want to charge £49.99 to replace any parts and will not offer a refund. I am so far very disappointed in this company and would rather now spend any further funds on another company.

Customer service is the most polite people you could ask for, unfortunately they are useless. Started my so called tech support on 3/25/26 and I’m 10 phone calls and approximately 10 videos and about 15 emails and I’m no further along than day one.

While the actual employees are very cordial when you actually speak with them, the follow up is lacking. I honestly have never had a worse experience with a company with repairs. I am still going around and around with them! I would NEVER purchase another product from them. Buyer beware!!!!!!

Unfortunately my Neat Plus steamer broke down less than a year after purchasing. It was hard to reach Dupray and their call-back feature is broken for calls from the UK (you'd think this is a more important market for them...), their email responses are slow. However, still giving 4 stars because the product is just phenomenal, I use it for so many tasks (steaming floors, steaming carpets, steaming sofa full of sticky toddler hands, cleaning windows and mirrors...), I'm obsessed. And also, they are sending me a replacement unit as my product was still under warranty (and my issue qualified). Thanks

Bought a neat steam cleaner that died l two years later, a little after the warranty expired. Was more careful to use only distilled water on the second one. It’s been less than a year, I’ve used it maybe 12 times…and the cap that holds the steam pressure inside came completely unglued after I twisted off the cap. Customer service has been unresponsive.

Every avenue that I have used to request the return of an unwanted order has been unsuccessful.

Return Instructions on the French Dupray website are to complete a return form which should be in the support section. This section does not exist.

The Dupray France website then directs clients to the Dupray Canadian website.

Telephoning either Dupray Canada or Dupray France results in a carousel of requests to stay on line, input your telephone number for a rapid response, rejection of telephone number input, request to stay on the line etc until the line is cut off. Three phone calls of five minutes on different days have resulted in the same cut off.

An email sent to Support at Dupray on April 17th 2026 requesting instructions on how to return the purchased items resulted in a file number being given and a promise to reply in a few days.

Ten days later nothing has happened.

A search for the words "Return Request" on the French website return the phrase "No Results Found ; Try another key word".

It is impossible to speak to someone, to email a returns department or complete a return request form.

The products may be wonderful (the ones I purchased are still unopened in the original packing boxes so I have no experience of them) however the return service does not exist.

Response from Dupray Canada or France is non existent.

Customer service is non existent.

For an apparently Quality Company this is completely unacceptable.

For the record I ordered a Dupray Nettoyeur Vapeur Neat direct from the French website of Dupray, along with one Awesome Bag on April 10th 2026. It arrived within six days - which is excellent service.

The next day my cleaning lady refused to use it and requested a different make. This has been ordered and received. The Dupray order is unopened in its original carton.

The Dupray file number given in response to my email is #402689

As other customers have reported, my cleaner developed a fault whereby when I turned it on it tripped the electric. I emailed customer support over two weeks ago and to date have only received two emails, one of which was sent to me in error and not related to my issue. I provided the information the second email requested ten days ago but have still not had any reply or update. I've tried emailing again and calling, leaving my number for a call back, but haven't received any further support. I'm essentially left £160 out of pocket and with no cleaner. Very poor service.

EDIT: I eventually heard back from Dupray ten days after posting this review and received a replacement unit around ten days after that so am changing this from the initial one star to three as the product is amazing but customer service woeful.

Nettoyeur vapeur acheté en 2025 : au bout de 10 mois , l’interrupteur « on » ne fonctionne plus ; garantie couverte et nouvel appareil ( Dupray one plus)moyennant les coûts d’expédition à plus de 100 euros ; au bout de deux mois, problème de pompe qui se résolve seule et un mois après , problème d’interrupteur « on » qui ne fonctionne plus. Matériel à fuir ..

I had an issue with a broken extension piece for my steam cleaner and called to see if they could tell me how to fix it. I purchased it several years ago so was out of warranty. The support person was very helpful, and although it took a bit (they were dealing with a huge recall) they very kindly offered to send me a replacement piece!