Etihad Airwaysレビュー 

Lascio una stella perché zero non è possibili… la compagnia più pessima che abbia mai usato. Volo Roma Male con scalo ad Abu Dhabi il 24 febbraio 2026 all’andata tutto regolare a parte aereo un po scomodo. Per il rientro vista la situazione guerra del golfo abbiamo avuto il volo cancellato per il 04/03/2026 senza nessuna riprotezione. Chiamando in continuazione e dopo 50 minuti di attesa mi risponde un addetto e ci programma il volo per il 10/03/2026 sembra tutto regolare a parte il fatto che abbiamo dovuto pagare uno sproposito per stare in resort qualche giorno in più. L’8/03/2026 ci scrivono che il 9/03/2026 abbiamo il volo Abu Dhabi-Roma mentre il 10/03/2026 avremmo il volo Malé-Abu Dhabi… chiamo nuovamente nessuna risposta a parte che il volo ormai era stato modificato così. Mi chiede se vogliamo il volo 14/03/2026 ma anche no… troviamo un volo diretto per 11/03/2026 a 1600 euro tutto di tasca nostra dopo giorni di follia inaudita. Zero assistenza e zero risposte concrete… mai più un volo con loro… l’esperienza peggiore in assoluto mai avuta

Flug über Etihad komplett mit Umstieg gebucht. Anschluss verpasst, da der erste Flieger nicht kam. Da der Flug nicht in der EU abgeflogen ist, können wir keine Entschädigung erhalten. Koffer defekt, auch keine Entschädigung. Sitzplätze teuer gebucht nicht erhalten- hier wird auch nichts zurückgezahlt. Kein Service! Würde keinem diese Airline empfehlen und auch selber nicht mehr mit denen fliegen! Kein Interesse an Kunden! Wir hatten nur Ärger! 8 Stunden nachts auf dem Flughafen gesessen - ohne das sich jemand um uns gekümmert hat!

They are a joke.
Old, no bar service even on intercontinental flights.

Book Qatar or Emirates in this region, Etihad is a budget airline bloody joke

Do not trust Etihad Airways. When things go wrong, their true colors show. On Feb 28, flight EY102 departed Madrid but was forced to divert right back to the origin. Did Etihad step up to manage the crisis? No. We landed to find abandoned counters. Their ground staff literally hid and vanished to avoid dealing with stranded passengers.
​Is this the "premium" global airline experience they constantly advertise?
​They only crawled out of hiding 5 hours later because they had to dispatch a different flight. We were given absolutely nothing. No hotel accommodation. No food vouchers. Not even a bottle of water. Instead, their staff desperately handed out empty promises of a "100% immediate refund" just to pacify the crowd and clear the terminal.
​It was a lie. I am still waiting for my money. You failed to fulfill the carriage, you abandoned us at the airport, and now you are holding our funds hostage.
​PNR: ®®®®. Have a corporate escalation manager contact me immediately, or my next step is a formal EU261 compensation claim with the Spanish Aviation Safety and Security Agency (AESA) for severe regulatory violations.

After trying 2 times to book stopover program, they both times said Hotel is not eligible for this trip, and every time it was non valid reason for it. After trying to clear with their customer service, i literally spend TWO days trying to reach them on call and online chat. On chat always says your number is higher than 12, not saying if im 13. or 150. in line. And that was without any update for hours and hours (only update on chat was sometimes "if you are still here click yes"). Hotels are not that expensive there, but its about technicalities, misleading and false principle from their side. Now i know why so much people complain (hidden blackout dates, counting full day when making stop only 2 hours because it says you will come to abu dhabi 23:55 and your plane leave 02:10 etc etc)

J’ai été victime d’une grosse arnaque avec cette compagnie aérienne. Ils ont cassé ma valise, et lorsque je suis allé sur place à l’aéroport le jour même, ils m’ont dit d’envoyer une réclamation par mail. Après m’avoir fait tourner en rond et perdu un temps fou, ils m’ont finalement informé qu’ils ne pouvaient pas me rembourser car j’avais mis trop de temps à signaler le problème. Je déconseille fortement cette compagnie à quiconque cherche une compagnie aérienne fiable. Il existe bien mieux.

Dear Etihad Airways Customer Relations Team,

Flight Details: Manchester to Abu Dhabi 30th November 2025 EY74 and Abu Dhabi to Ahmedabad 1st December 2025 EY244

I am writing to formally express my deep dissatisfaction with the level of service I experienced during my recent journey with Etihad Airways. As a senior passenger, I found several aspects of the flight to be unacceptable and far below the standards expected from an international airline of Etihad’s reputation.

1. Baggage Handling and Allowance Issues

Our baggage allowance was clearly stated as 30kg in total. However, despite being within the total permitted weight, we were refused the option to check in two bags. As senior passengers, we were forced to lift and handle heavy baggage one piece at a time, which was physically difficult and extremely inconvenient. This lack of consideration for elderly passengers is unacceptable.

2. Inadequate Food Portions

The meals served were presented on what appeared to be a 5inch by 2 inch plate, with portions more suitable for a child than for an adult. The quantity was insufficient and did not meet basic expectations for a long-haul international flight.

3. No Meal Choice Before Landing in Abu Dhabi

Before landing in Abu Dhabi, passengers were handed a box of pizza with no alternative options offered. I do not eat pizza, and therefore had no suitable food available. It is unreasonable for an airline to provide only one food option without considering dietary preferences or restrictions.

4. Poor Quality Spirit Selection

The only whisky offered was Red Label Johnnie Walker, which is widely known as a very basic and inexpensive option. For a premium airline such as Etihad, this is disappointing. Better-quality and widely respected options such as Famous Grouse or Jameson should be offered to passengers.

5. Extremely Uncomfortable Seating

The seats were hard, narrow, and highly uncomfortable, making the long flight very unpleasant. Seat comfort is a fundamental aspect of passenger experience, especially on extended journeys, and this fell far short of acceptable standards.

Overall, this experience was disappointing and not in line with the image Etihad Airways promotes. I sincerely hope this feedback is taken seriously and used to improve services, particularly for senior passengers. I also expect a response explaining how Etihad plans to address these concerns.

I look forward to your prompt reply.

Sincerely,

Surendra K Vaidya

والله كنسلو طيارتي و اخذو فلوس الكنسليشن و ادق عليهم ثمان شهور مو راضين يرجعولي فلوس التذكره حراميه الله ياخذهم اخيس طياران و خدمة عملاء جدا سيئة لا تاخذو اي مافي احد يرد عليك رحله معاهم

Vergognosi !!!! Una truffa legalizzata: 1900 euro un bag in stiva da 23 kg! Piuttosto che voi vado a piedi !!!!

Extremely disappointing experience with Etihad Airways.

Our booking (LHR–Jakarta return, February/March 2026) was subject to a significant airline-initiated schedule change of more than eight hours. While we understand that operational changes can occur, what followed has been genuinely shocking.

We have received complete silence from Etihad since 25 January despite multiple emails. Not even an acknowledgement of receipt.

When attempting to raise a formal complaint via their online customer service, we were repeatedly redirected to a “feedback” form that only allows complaints after travel has been completed. We were explicitly told that complaints cannot be raised prior to the flight taking place — which makes absolutely no sense when the issue concerns a pre-departure schedule disruption.

It is astonishing that an airline of this size does not appear to have a functioning complaint channel for upcoming travel. The live chat agents repeatedly ignored the actual question being asked and redirected us to irrelevant links.

A premium airline should offer premium customer care. Unfortunately, this experience has been the opposite — dismissive, unhelpful and unresponsive.

Until this is resolved properly, I cannot recommend Etihad based on the customer service standards demonstrated so far.

Zakoupené letenky, bohužel nemoc si nevybira. Téměř nemožné získat potvrzení
o nenastoupení k letu, tím nemohu uplatnit pojistku u komerční pojišťovny. Asi si příště rozmyslím, s kým budu chtít cestovat.

I am extremely disappointed with my experience with Etihad after attempting to book flights directly through their website.

After completing the booking process online, my payment was successfully authorized and blocked on my card, yet no ticket was issued and no confirmation email was received. Shortly after, I received a phone call from a number in Abu Dhabi, with the caller claiming to be from Etihad and immediately requesting sensitive credit card details.

Given the seriousness of the request, I asked for basic verification: an official email, a notification through the Etihad app, or any written confirmation proving the call was legitimate. The caller was unable to provide any verification and continued insisting on card details over the phone. This raised obvious security concerns, and I refused to proceed.

To protect myself, I suggested calling Etihad directly through their official customer service number, which I did. At that point, despite the fact that the same fare had been consistently available on the Etihad website for two full days, I was suddenly told that the price had increased by over $300.

What makes this experience even more unacceptable is that:
When Etihad initially called me, the original lower fare was still being offered, but they could not prove they were actually Etihad.

Only minutes after I contacted Etihad through official channels, I was told the fare had changed.
While still on the call, I searched again and found new bookings available online for less than what Etihad was now asking me to pay.

The explanation given was that “fares are subject to change”, but this explanation is not credible in this context. The price had been stable for days, was offered during the unsolicited call, and then increased only after I chose the safe and correct path of contacting Etihad through official support.

To make matters worse, despite no ticket ever being issued and no active booking existing, my payment remains blocked, and I have been informed that I must now wait 7 to 14 days for the funds to be released. This means being left without access to a significant amount of money due to a failed transaction that was not caused by any error on my part.

This entire experience felt unprofessional, confusing, and frankly unacceptable for an airline that presents itself as a premium carrier. Customers should never be put in a position where they feel pressured to share sensitive payment details over the phone without proper verification, nor should they be financially penalized for choosing to act responsibly.

I invested considerable time and effort organizing this trip around work commitments, only to be met with poor communication, questionable payment handling, pricing inconsistency, and a prolonged delay in recovering my own funds.

This experience has seriously undermined my trust in the Etihad brand. I hope the airline urgently reviews how it handles payment verification, customer security, and pricing consistency, because this was far below acceptable standards.

The most family unfriendly airline I have ever experienced. From check in to landing at my destination.

I booked an Etihad flight via Booking com from Kuala Lumpur to London via Abu Dhabi for me and my family, which includes 3 young children aged 3 and under.
My flight were booked with 4 x baggage allowance as our youngest was an infant. However upon check in at Kuala Lumpur Airport, the Etihad check in staff were refusing to check in my 4 x luggage each weighing the 25kg each. The reason for this is that in their system, it was showing them that I had no baggage allowance even though I showed them booking confirmation that it did.

This was a very traumatising situation, especially as it caused a great uncomfortable experience particularly for my young children. We arrived nearly 4 hours early to check, but check in took nearly 2 hours because our suitcases were being rejected an the staff were extremely rude, unhelpful and very patronising. At the end, in order to avoid missing our flight, we were blackmailed that unless we paid a fee of over £1,775.00 we would not able to travel with our baggage.

I would like to further add that inside the plane, the crew were very family unfriendly. They were making up rules as they went along as to what my children can and cannot bring onto the plane. They could see we had our hand fulls with our children but yet this probably attracted them to what I believe to be targeted and picked on.

I must say this was the most family unfriendly airline I had ever experienced and travelled upon. I do not recommend Etihad Airlines at all. They've gone downhill. Iam exploring all options available to seek a refund on this extortionate fee I was wrongfully charged.

Our journey with Etihad Airways turned into a complete nightmare. Due to a delay on our first flight from Bangkok to Abu Dhabi, we missed our connecting flight. We were assured by a flight attendant that the connecting flight would wait for us, but this never happened.

As a result, we were rebooked 14 hours later, with an additional stop, and forced to travel overnight, without any proper rest or sleep. We eventually arrived at our final destination one full day later than planned, which caused us to lose an entire day of work. This is an unacceptable consequence of poor planning and mismanagement.

The situation at Abu Dhabi Airport was chaotic. Customer service was absolutely terrible: we were sent from one desk to another with no clear information, no explanations, and no real assistance. No one took responsibility, and no one seemed capable of managing the situation.

To make things even worse, we never received a single email or notification informing us about the delay, the missed connection, or the changes to our itinerary. The complete lack of communication added even more stress to an already exhausting experience.

For an airline that claims to offer high-quality service, this level of disorganization, lack of support, and disregard for passengers is shocking. Arriving a day late, traveling all night without sleep, losing a workday, and receiving zero communication is simply unacceptable. I will never fly with Etihad again and strongly advise others to think twice before choosing this airline.

Etihad Airlines … What an absolute “shxt show”. By far the worst carrier I’ve used, best avoided.

Etihad is a FRAUD Airlines & they are CHEATING their customers. (PNR DUR6BJ)

I had booked a flight for my wife from Mumbai to London on Etihad Airways for the 3rd of October & return on 13th of October. The fair booked did not have a check-in luggage included & nowhere on their website were we able to add the check-in luggage. On contacting the airlines, we were told that the check-in luggage cannot be added in advance & we will need to do the same at the counter. On enquiring about the cost, we were told that the cost for the luggage would be max. 200$. We found this price very high & we could have booked an AirIndia or British Airways DIRECT flight for this extra, but did not have much choice as the travel date was only few days away.
On reaching the counter for the Check-In, we were informed by the staff that it will cost us Rs. 55,000/- (USD 650$) for check-in bag weighing 20 Kgs. This was ridiculous, but even after arguing with their manager for an hour, they did not even budge & as my wife was travelling alone & had a schedule ahead, we had to pay that amount.
Next day I talked to Yatra & my travel agent to cancel the return flight so that I can book another flight, but was informed that the cancellation fees is 100% & I will not get any refund, nor can I upgrade the ticket to a higher class which will include the luggage.
This means that the Etihad Airways wants me to pay a total cost of Rs. 1,70,000/- (USD 2000$) for an Economy class return flight from Mumbai to London. I can easily get a BUSINESS CLASS ticket on any reputed airlines for that price.

I have travelled the world to more that 70 countries, but have never experienced this type of shameless THEFT. This is absolute FRAUD being committed by ETIHAD AIRWAYS on unsuspecting customers.

All flyers kindly beware of ETIHAD & use it only if you want to be CHEATED. We will never use this airlines again as they are absolute FRAUDS.

SAMIR GARG (M: +91-9820127458)

The Worst Customer Service of any Gulf Based Airlines! I spent close to 22 hours flying on 2 flights without my Religious Diet because their website is not working properly and the Call Center Agents in India are beyond unprofessional and pretty clueless!

While we resided in Islamabad we booked a flight to the Maldives for holidays. It so happened that our return was to take place the day after the entry into force of the ceasefire between India and Pakistan during the air conflict in May. We were to fly Malé-Abu Dhabi-Islamabad. Etihad informed us at 23h, for a flight to take place at 09h the next morning, that the whole flight, including the Malé-Abu Dhabi leg, was cancelled as they were not operating to Pakistan just yet. The mail said we would be contacted by phone for assistance. That never happened. Nor did the chatbot service that they offered work. We managed to get in touch with no one at Etihad and faced being stranded in Malé. I booked a ticket to Dubaï, where we stayed one night before finding an Emirates flight to Islamabad. Etihad never contacted me. But that was not all: as I had booked via Booking.com I requested a refund for the return leg. Naively I expected to get a 50% refund of the total, the to and return flight being with the same company and for the same journey. Huge mistake: Booking told me Etihad could only refund 33% of the total. I asked how come the cancelled return flight proved half as expensive as the first leg. I requested an invoice issued before the cancellation, but Booking told me Etihad could not provide that. I contacted Etihad but evidently I got no response from the chatbots that constitute the bulk of their customer service. For me and from now on it is a completely blacklisted company, flying with them is subjecting yourself to daylight robbery.

An update on my case. REMOVED from flight INVOLUNTARILY due to OVERBOOKING.

Case reference: 2508124838044

Original flight plan 16 hours. Altered flight plan 52 hours.

Etihad airways have still not compensated me a penny, refused to reply to me emails, and ignored my 'letter before action' request. I can only assume the airline is refusing to pay the deserved compensation.

I have been trying to claim my. compensation for 3 months. Now Etihad have stopped replying.

I will be taking this case to the small claims courts in the UK, and suing the airline for refusal to pay the required compensation. I will also be claiming any expenses incurred, and interest accrued over these 3 months that the airline has refused to pay.

Will keep everyone updated on what happens.

NEVER FLY WITH THIS TERRIBLE AIRLINE.

Worst Airline I ever flew with. Old, run-down airplane, not even a screen for entertainment and worst: seats so hard and worn, that you can’t sit without a pillow.