E-file.com レビュー 384

E-file.com からの回答

3日前

We apologize for any confusion with this. We do charge for our extension software ($29.99). All extension purchases include free software to file a 1040 tax return between April 20th and October 15th. I suspect this is where you saw the word "free". I am very sorry if this was misinterpreted. You can print a free IRS extension form and mail it here https://www.irs.gov/pub/irs-pdf/f4868.pdf. This would not include our software to prepare your 1040. If you plan to print and mail your extension, we advise that you purchase certified delivery from the USPS.

E-file.com からの回答

3日前に更新

Your earnings from eBay, even though they were only a few hundred dollars, required you to file a Schedule C. Our software undergoes annual testing with the IRS to ensure everything is in compliance. Removing the IRS required Schedule C, while technically possible, would have resulted in an inaccurate tax return. I'm very sorry for any confusion with this.

E-file.com からの回答

4日前

You posted this for the wrong website/service. We are www.E-file.com, and do not charge $34.95 to file an extension (the fee for this is far less on our website and includes free software to prepare a 1040). Please double check your confirmation emails/credit card receipts and move this review to the correct company. Thank you.

**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.

E-file.com からの回答

4日前

It sounds like you've posted this to the wrong website/service. We are www.E-file.com, and do not charge to print returns. While our telephone support hold times are longer on April 15th, they are no where near 4 hrs. We understand that you are frustrated with the service you used but ask that you please move this review to the correct company. Thank you.

**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.

E-file.com からの回答

4日前

We apologize that you did not find the explanations in our help section sufficient. We have requested information from you through TrustPilot, to try and assist you further, but you did not respond. Our Basic (free federal) version includes online & email support. Our Deluxe and Premium versions include telephone support whenever you have a question. Unfortunately, it does not sound like you utilized any of these.

E-file.com からの回答

2026年4月9日

It sounds like you posted this to the wrong website/service. We are www.E-file.com, and do not charge $64.85 to pay with your refund (the fee for this is far less on our website). We also do not have any customers named "Paula Girouard”. Please double check your confirmation emails/credit card receipts and move this review to the correct company.

**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.

E-file.com からの回答

2026年3月11日

Thank you for providing us with information through Trustpilot so that we could investigate this further.

Please note, we offer free federal filing for those who qualify for our basic software. There is a fee for our state filing software and also a fee for our deluxe and premium software which is often used with more complicated returns. In your instance, it appears you needed several forms that are not covered by our free basic software; this is why the system moved you to the software required to properly prepare your return. Those forms were the Schedule C, Schedule D and a form 8949.

The business/non-employee income you received last year will make you ineligible for most (if not all) free software options. E-file.com is generally less expensive than other comparable software options.

There is also a fee associated with the state tax return that you elected to prepare, although again, less than what most other comparable tax software providers charge.

As a courtesy, our support team reached out and provide you with a coupon code to cover the cost of your software this year. At this time, it does not appear that you have selected to use this code.

Again, I am very sorry for the confusion you had with this. Please let us know if you need any further assistance.

E-file.com からの回答

2026年3月6日

I am very sorry for the trouble with this. What you have described here are notices from the IRS after they have already accepted and acknowledged the returns. In 2024 it sounds like the IRS sent you a letter requesting you to verify your identity before your refund could be released. In 2025 it sounds like the IRS sent you a letter requesting documentation relating to the new overtime deduction. The IRS sometimes requests this sort of verification information to help prevent against fraud and/or overpayment. When they do this, they do not include the tax software provider in the communication (no matter where the return is prepared or transmitted). Once the tax return has been filed and acknowledged, no further information is provided to the software provider. It would only be directed to the taxpayer.