E レビュー 2,201

WORSE SERVICE IVE EVER HAD TO DEAL WITH! They don’t bother to send anyone out due to their policy after 8pm! My home didn’t have an electric supply for more than 24h and they said it was my fault and kept saying it’s my fault the meter keeps loosing signal, they don’t care about their customers nor do they want to provide a service they just want money! AVOID AT ALL COST! I’ll be going back to my old supplier quicker than ever! Also don’t let the sales reps intimidate you to changing your electric supplier like mine did me! Pay a little extra if you want a good service! SmartE is a shambles

Can’t fault e been with them for years and always helped every time thanks e!

Excellent customer service from UK staff and nice smooth transfer from our old supplier

Good for 50 pound

Glad to leave BG easier with e to top up great news!

This review is because the emergency out of hours number just keeps ringing for 20 minutes and then proceeds to end the call. This happens everytime. We have a very young vulnerable in the home. I have been calling for hours. We tried other avenues such as the national helpline but no one can help apart from the supplier.
Card just stopped working so it wouldn't accept the credit. It has credit on the card. Emergency credit has been used. For this to happen automatically makes it a 1 star regardless what else they do.

Come back to e as utilita never gave me warm hone discpunt like e did before.

No charges with e unlike edf tariff which helps bills

Had octopus on monthly but prefer to pay top up better for me

Spoke to a nice chap today , didn't realize how much I was paying so much for standing charge until it was pointed out so was pleased to be changing to over to e gas

Was previously with E when on to British Gas didn’t like it now back with E now using app

Great customer service! Didn’t realise after a year of being with them you had to claim your £50 reward, gave them an email after a year and a half to enquire about it and within a few hours the £50 was in my electricity meter. Very easy to get through to and very quick to reply. Had no issues at all with my meters. Great service!

Really happy using app was with British gas, but much happier now thanks do much

Pretty evil company tbh that's exhausted me so much I can't even be bothered anymore to write a review about how terrible they are.

The advisor was very helpful and informative

I joined E recently and know for a fact that they are the cheapest prepayment provider as I did a lot of research. Jonathan has got his sums wrong – I’m on a no standing charge tariff and I pay 53.05p/kwh for the 1st 2 kwh then 26.07p/kwh for everything else that day.

If you are on a standing charge tariff with Ovo it's 54.74p a day and 26.84p/kwh for EVERY unit.

So, if you use 2 units with E it’s 53.05 x 2 = £1.06 and with Ovo its 54.74 + 2 x 26.84 = £1.08. Ovo are MORE expensive. Also, if you use nothing in a day (I don’t use gas in the summer) then you pay nothing with E but pay the standing charge of 54.75p per day (£3.83 a week) with Ovo.

I can always get through to E, their App is good and I got my Warm Home payment before Christmas.

I am giving this company to based only on their staff who are very nice. I changed to E energy from OVO as it was recommended by which. Oh jesus its the worst thing I have ever done it's so expensive don't be fooled. I have literally used £48 in electric in 10 days. I usually only top up £100 a month. I now realise why ovo charged 27p kWh electric but E charge 63p kWh and 28p kWh. The 63p is to make up for standing charge they say they don't charge them it ( is supposed to) drops to the 28p. So basically they charge more than double a kWh for part of the day to make up for the standing charge. That's where all my money has gone. It's a scam, it is cheaper to pay standing charge, they have been ripping me off. I am changing to utility warehouse next week after under 2 weeks which is 27p kWh. Hopefully I will claw some money back. Thank god I noticed and this company should be investigated. Stay away!

Had one of their sales guys knock with a fab sales pitch name dropping neighbours who have switched and after 6 years with my previous provider decided to change, apparently they favour their pay as you go customers and you do not pay a standing charge ( you do ) after being a customer for 3 weeks I have had nothing but issues, their app is rubbish, v basic and you can never see your top ups, smart meter obviously isn’t compatible as it doesn't give a true reading which has resulted in me running out without warning as I’m getting no notifications which is odd because when you call them ( only available office hours ) they repeat you're email address by Phonetic Alphabet on EVERY call! I called this morning as I’m using way more gas and electric and the girl I spoke to wasn’t helpful at all, told me that my top up from the day before hadn’t gone on the meter so I have to key in lots of numbers to which it was rejected she then said ‘ it must have gone on then? The customer service staff have 0 skills to give any support/basic technical advice. She then told me my smart meter isn’t compatible as it’s from my previous supplier and if I want a new one I would have to pay for it? In 3 weeks I have gone off supply 4 times even tho I had credit on the meter and they can’t Help/ advise or be bothered, I told her I will be leaving and she said ok? I don’t usually write reviews but if you do get sucked in to switching please don’t you will regret it