Earl Coffee ロゎ
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Earl Coffee レビュヌ 71

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TrustScore 5段階評䟡の5

4.8

コヌヒヌメヌカヌ提䟛業者
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Bought a DF64 coffee grinder, little dubious at first as I hadn’t heard of the company, the grinder was cheaper than anywhere else too, but decided to buy. I have not used the grinder yet, but the or... もっず芋る

5぀星のうち5の評䟡

First class customer service. Placed an order, realised I’d ordered the wrong burr set. Contacted Earl Coffee via email and they cancelled the order without any fuss. Let me know what I wanted woul... もっず芋る

5぀星のうち5の評䟡

I recently ordered a Timemore kettle from Earl Coffee and they kindly price matched the item. The kettle was shipped really quickly and arrived exactly as described. Excellent customer service and ove... もっず芋る

5぀星のうち4の評䟡

Great experience and I love my new machine (Sage Bambino Plus). Earl Coffee had the best price and offered next day delivery. Only reason for a 4 instead of a 5 is that use Royal Mail for delivery.... もっず芋る

䌁業情報

  1. コヌヒヌメヌカヌ提䟛業者

圓該䌁業による蚘述

Online Retailer of Coffee and Espresso Accessories, Machines, Grinders and Ceramics. Authorised UK Dealer of DF54, DF64 Gen 2 and DF83 Electric Grinders. Based in Manchester, UK.

連絡先

4.8

優良

TrustScore 5段階評䟡の5

71件のレビュヌ

5぀星
4぀星
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2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

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5぀星のうち5の評䟡

10/10 Service

Incredible customer service, went absolutely above and beyond to ensure I had everything I needed and really responsive communication.

I will absolutely be ordering from Earl Coffee again.

Will B

2025幎1月20日
自発的なレビュヌ
5぀星のうち5の評䟡

Great customer service

Great customer service, purchased a porta filter at the Manchester coffee festival which wasn't compatible with my Espresso machine, support worked with me and I received a refund after sending the part back

Compared to dealing with plenty of companies nowadays, they were polite, quick and easy to deal with and I will be using them again.

2024幎12月10日
自発的なレビュヌ
Earl Coffee ロゎ

Earl Coffee からの回答

Thank you for your feedback! We're glad we could help resolve the issue quickly and smoothly. It means a lot to hear you found our service polite and easy to deal with. We look forward to serving you again soon!

5぀星のうち5の評䟡

Good customer service

Ordered a df54 tilted cup holder that didn’t arrive after 12 days of ordering. Contacted customer services and had a response from James who sent a replacement out the same day with a complimentary puck screen. The original and the replacement both then arrived on the same day.

Very good and speedy customer service and the holder works as intended.

2024幎12月9日
自発的なレビュヌ
Earl Coffee ロゎ

Earl Coffee からの回答

Thank you for your review! We’re glad James could assist and that you’re happy with the holder and service. If you need anything else, we’re here to help!

5぀星のうち5の評䟡

Excellent coffee grinder at an excellent price

The DF54 is a genuinely great coffee grinder at an affordable price. Great communication from the vendor and an overall really good experience. Will be keeping an eye out for new lines/stock.

2024幎9月10日
自発的なレビュヌ
Earl Coffee ロゎ

Earl Coffee からの回答

Thank you for your kind words! We're thrilled you love the DF54 and had a great experience with us.

5぀星のうち1の評䟡

Lacking customer service

No reply on the live chat for hours on end, good luck if you need anything post purchase. Avoid.

2024幎8月7日
自発的なレビュヌ
Earl Coffee ロゎ

Earl Coffee からの回答

Thank you for your feedback. We take customer service very seriously, and we can assure you that our live chat support team is available to assist during all designated hours. We have thoroughly checked our logs, and there is no record of unanswered chats for the extended time period you’ve mentioned. If you encountered any issues, we apologise and encourage you to reach out again via web chat, email or our social platforms so we can resolve any concerns.

5぀星のうち5の評䟡

Grinder was delivered promptly

Site looks shady, but the grinder (DF64 gen 2) was delivered promptly and communication was pleasant.

2024幎7月26日
自発的なレビュヌ
Earl Coffee ロゎ

Earl Coffee からの回答

Thanks for your feedback! We’re glad the DF64 Gen 2 arrived promptly and you had a positive experience with our communication. We’re also working on improving the look of our website to better reflect the quality of our service.

5぀星のうち5の評䟡

Recommended and will buy from again

Very fast delivery. Super happy with the grinder I bought and a definite step up from my previous setup.

2024幎7月23日
自発的なレビュヌ
Earl Coffee ロゎ

Earl Coffee からの回答

Thank you for your kind words! We're thrilled to hear you're happy with your new grinder and noticed an upgrade from your previous setup.

5぀星のうち5の評䟡

Super quick delivery

Super quick delivery, nice company to deal with, and the grinder I bought off them is lovely,Thank you Earl coffee.

2024幎8月19日
自発的なレビュヌ
Earl Coffee ロゎ

Earl Coffee からの回答

Thank you for the wonderful review! We're delighted to hear you had a great experience with us and that you're enjoying your new grinder. We appreciate your support and feedback.

5぀星のうち5の評䟡

Superb!

Fast delivery, excellent customer service and a great product! Looking forward to my next order. Highly recommend!

2024幎7月27日
自発的なレビュヌ
Earl Coffee ロゎ

Earl Coffee からの回答

Thank you for your feedback!

Earl Coffee

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