Early Moments レビュー 

Early Moments からの回答

2023年9月8日

Hi Terry, Thank you for your review! We love sharing these classic titles with your family. Happy Reading!

Early Moments からの回答

2023年8月21日

Hello Amy, We apologize that we were unable to accept your order for our discounted welcome package due to a prior business relationship with our company, and for any disappointment this may have caused. A full refund for you purchase was issued back to your payment method within 5 business days of your attempted order.

If you have any questions at all, please reach out to our Customer Care Team at contact@hookedandcompany.com

Early Moments からの回答

2023年8月3日

We're delighted to hear your family is enjoying the book subscription, Rita. Thank you for collecting with us!

Early Moments からの回答

2023年8月3日

Hello Christian,

We're so sorry to hear that your recent order did not arrive. We've located your subscription and don't see that you've reached out to our Customer Care Team regarding this failed delivery by USPS. We'd love the opportunity to resolve this for you, so please look for an email from a Customer Care Specialist in your inbox shortly.

Early Moments からの回答

2023年6月5日

Hello Leanne,

We are distressed to hear you have not received your packages, as we've reviewed your subscription history and see that USPS confirmed the deliveries to your address on file.
This is not the experience we want for your Little Reader(s), and we've followed up with you via email to correct this issue ASAP. We look forward to your response.

-Your Hooked & Company Customer Care Team

Early Moments からの回答

2023年5月9日

Hello Lilia, We're so sorry for any mistake that may have occurred during the packaging process at our warehouse, as we've taken a look at your shipment history and do not see that any duplicates have been sent. Please reach out to us via the link provided below so we can correct this issue for you. We look forward to hearing from you.

Contact us: http://www.hookedandcompany.com/contact

Early Moments からの回答

2023年5月8日

Hello Nancy, thank you for your feedback. We are delighted to hear your family is enjoying is book deliveries. Thank you for collecting with us!

Early Moments からの回答

2023年4月3日

Hi Fonda,

Thank you for your review and feedback. We're delighted to hear that your family is enjoying our book club. Please reach out to our Customer Care Team if you have questions or need assistance with adjusting your subscription packages, we're happy to help! You may reach us via email or Chat with us live here: http://www.hookedandcompany.com/contact

- Your Hooked & Company Customer Care Team

Early Moments からの回答

2023年3月31日

Hi Mary,

We're so sorry for any inconvenience or confusion. The preview emails we send out before each package is shipped details the cost and date we will send the package. However, if you're not happy with the books we've selected, you can manage your subscription at any time via the dashboard link provided in the email. On your dashboard, you have the option of skipping the package and we will offer a new set for your little reader. You may also set a fixed date on your subscription to avoid any surprise packages.

Please reach out to our Customer Care Team if you have any questions, and we'll be happy to clarify or assist you: http://www.hookedandcompany.com/contact

Early Moments からの回答

2023年3月13日

Hi Samantha, we see you've already corresponded with our customer care team, so you know your package was cancelled when you paused your subscription before your welcome package had shipped. Again, we're sorry for any confusion.