Earthy Crunch UK レビュー 34

Earthy Crunch UK からの回答

6日前

Thank you so much for your lovely feedback 💛 I really appreciate you giving our mystery mix ups a try, and I’m glad the little freebies were a nice surprise!

I completely understand about not loving every clay — textures and flavours are such a personal thing, and finding your favourites can take a bit of experimenting. That’s actually why I often recommend our stash boxes and sampler options (https://www.earthycrunch.co.uk/collections/stash-boxes), as they let you try a variety of textures and flavour profiles in smaller portions before committing to larger amounts.

We’ve also recently started adding sample sizes and 50g portions across more of the catalogue for exactly that reason. A little tip I always suggest is keeping a small note of the textures, crunch levels, and flavours you enjoy most, as it makes future re-orders much easier and helps narrow down your perfect matches 😊

Thank you again for your support and for giving us a try!

Earthy Crunch UK からの回答

2026年5月9日

Thank you for your feedback — I’m really pleased you enjoyed the taste and aesthetics of the products.

I do just want to clarify that every single product page on my website clearly states the exact weight of the item being purchased. I sell by weight, not by portion appearance or volume, and I’ve always been incredibly transparent about this. I even have multiple articles and blog posts on the website explaining how pricing and portion sizing work.

My shop is intentionally designed for customers who want to try a wide variety of different clays and textures without committing to large amounts of something they may not enjoy. That’s why many products are offered in smaller portions, including tiny 50g sizes — essentially a “try before you buy” option.

For customers wanting larger quantities, there are also bulk purchase options available ranging from 50g all the way up to 2.5kg portions.

I completely understand that natural products can sometimes appear smaller than expected visually, but the advertised weights are always accurate and clearly listed before purchase.

I'd also strongly recommend you buy directly from the website which is perhaps a lot clearer in the layout (www.earthycrunch.co.uk)

Earthy Crunch UK からの回答

2026年5月9日

Thank you so much for the lovely review! I’m so happy you’re enjoying both the products and the packaging. Comments like this genuinely mean the world to a small business.

I absolutely love hearing when customers discover new favourites and textures they genuinely enjoy — especially when they become repeat buyers! Thank you again for your support, it truly means everything to me.

Earthy Crunch UK からの回答

2026年5月9日

Thank you so much for your support and kind words. I always do my best to make sure customers are happy and looked after, so it really means a lot when that effort is appreciated.

I’m also so happy you’ve been enjoying exploring different varieties and textures — sourcing unique products is one of my favourite parts of running Earthy Crunch. Your continued support genuinely means the world to my small business, and I can’t wait to pack your next order for you!

Earthy Crunch UK からの回答

2026年5月9日

Thank you so much for your continued support! It genuinely means so much to know Earthy Crunch has become one of your trusted favourites.

I always want customers to feel welcomed, appreciated, and excited to explore new textures and varieties, so your kind words truly make my day. Thank you again for supporting my small business — I’m so grateful for every order!

Earthy Crunch UK からの回答

2026年5月9日

This honestly made me smile so much — thank you for such a lovely and enthusiastic review! I put a huge amount of care into every order, right down to the packaging and little extras, so hearing that it made you feel happy and special genuinely means everything to me.

I’m also so glad you enjoyed rediscovering textures you hadn’t had in a while and that your first experience with Earthy Crunch was such a positive one. Customers like you are exactly why I love doing this.

And honestly, I would have loved to see the pictures too! Thank you again for supporting my small business and for taking the time to leave such a kind review.

Earthy Crunch UK からの回答

2026年5月9日

Thank you so much for your lovely review and continued support! I’m so happy to hear everything arrived well and that you were pleased with the overall experience.

Knowing you’ve already come back for another order genuinely means so much to me. I put a lot of care into sourcing, packing, and preparing every order, so feedback like this truly makes my day.

Thank you again for supporting my small business — I can’t wait for you to try your next goodies!

Earthy Crunch UK からの回答

2026年5月9日

Thank you so much for your kind words and support. I always try my best to keep customers updated and informed, so I really appreciate that being noticed and appreciated.

I also put a lot of care into making orders feel organised, thoughtful, and exciting to open, so hearing that you enjoyed the presentation genuinely means a lot to me. Thank you again for supporting my small business — reviews like this truly make all the hard work worthwhile!

Earthy Crunch UK からの回答

2026年2月27日

Thank you so much for this beautiful review 🥹

I’m genuinely so glad you’ve been happy with your orders — especially the freshness and the chance to try a few bits without committing to big bulk buys. That’s exactly what I want Earthy Crunch to feel like.

And yes… I do try to match the samples to your vibe and previous picks, so I love that you noticed! Thank you for your support and for coming back so quickly — it truly means the world 🤎

Earthy Crunch UK からの回答

2026年2月27日

I’m so pleased it arrived quickly and that you loved the samples — nothing better than adding a few new crunches to the collection!

And yes… there is a reason we sell out. I intentionally keep batches small and rotate stock regularly so everything stays as fresh as possible. Once it’s gone, it’s gone — and that’s how we keep the quality top notch every time.

Thank you again for your support, it truly means everything xx

Earthy Crunch UK からの回答

2026年2月27日

This is so lovely to read — thank you 🤎

I really appreciate you recognising the freshness and quantity, even when something isn’t quite your personal taste. That honesty means a lot.

I’m so glad the international shipping has been speedy for you too, and that the packaging and samples are hitting the mark. Thank you for continuing to order and support Earthy Crunch — it truly doesn’t go unnoticed ✨

Earthy Crunch UK からの回答

2026年2月27日

Thank you so much for coming back time and time again 🤎

I’m really glad you’re enjoying the selection and the way everything’s curated — I put a lot of thought into keeping it varied but intentional.

And of course, fast delivery and careful packaging are non-negotiables! I truly appreciate your continued support ✨

Earthy Crunch UK からの回答

2026年2月27日

Vielen lieben Dank 🤎

Es freut mich sehr, dass du mit der schnellen Lieferung und dem Service zufrieden warst. Wenn einmal etwas nicht verfügbar ist, finde ich es wichtig, direkt Bescheid zu geben und gemeinsam eine passende Lösung zu finden.

Danke für dein Verständnis und dein Vertrauen — sehr gerne wieder ♡

Earthy Crunch UK からの回答

2026年2月27日

Thank you so much 🤎

It really means a lot that you continue to have such a positive experience. I put a lot of care into sourcing, rotating and packing everything so it arrives just right.

Your support and recommendation truly make this little business what it is — I’m so grateful ✨

Earthy Crunch UK からの回答

2026年1月15日

Thank you for sharing your feedback — we’re sorry to hear this was your experience. This is quite surprising, as it goes against how we operate as a business. We do not keep stock for long periods; in fact, one of the things that sets Earthy Crunch UK apart is that we work in small batches and specialise in freshly made treats, which we believe are at their best within weeks of being produced.

The same approach applies to our raw clays, which are sold soon after being foraged. Because of this, some items may naturally have a more earthy aroma or slightly damp texture, particularly if they are freshly unearthed — this is a natural characteristic rather than a sign of age.

We do include care notes with every order, including recommendations for baking if a drier or harder texture is preferred. That said, we truly appreciate you taking the time to leave a review and are always happy to help with guidance if something doesn’t meet your expectations.

Earthy Crunch UK からの回答

2026年1月15日

Thank you so much for your lovely feedback and for coming back to us! We’re really pleased to hear you enjoyed your treats and found them fresh — here’s to many more happy crunches. 🤎🌿

Earthy Crunch UK からの回答

2025年12月17日

I’m really glad to hear that — thank you for letting me know! Taste is so personal with these, so it’s always nice to hear when one really hits the spot. 😊

Earthy Crunch UK からの回答

2025年12月17日

Thank you so much for the kind words — that really means a lot to me. 🫶🏼 I’m so glad you’ve found clays you enjoy and that the quality and value have felt right for you. Your support genuinely keeps this little shop going, so thank you for taking the time to share that!

Earthy Crunch UK からの回答

2025年12月17日

Thank you so much — I’m really glad to hear you’re pleased! I’m happy we could sort the small issue quickly, and I’m so pleased you loved the packaging and the treats. Thank you for your patience and for the kind words, it really means a lot. 💛

Earthy Crunch UK からの回答

2025年11月7日

Thank you so much! We’re so glad you enjoyed the unboxing — we put a lot of love into every parcel (and we do love sneaking in a little surprise 😉).