Ear Wax Solution レビュー 

Ear Wax Solution からの回答

2025年12月31日

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your frustration, and we appreciate the opportunity to clarify the situation.

Our clinician is pleased to hear that you found the home visit professional and reassuring. In relation to the follow-up, our policy (clearly stated on our website) explains that free follow-up reviews must be arranged within 2 weeks of the initial appointment and are carried out in clinic.

According to our records, your first contact with the clinic regarding the ongoing blockage was after the 2-week follow-up period had passed. That said, we still offered to honour a free follow-up appointment in clinic as a goodwill gesture, despite it being outside our stated timeframe. Unfortunately, this option was declined.

We’re sorry if there was any confusion during phone conversations and we acknowledge that this may have felt inconsistent — that is certainly not the experience we aim to provide. We take customer care very seriously and will use your feedback to improve internal communication.

If you do change your mind, we remain happy to arrange a free follow-up clinic appointment at your nearest clinic, subject to availability. Please feel free to contact us directly and we’ll be glad to help.

Ear Wax Solution からの回答

2025年12月31日

Thank you for your feedback.

The £65 charge is for the professional ear wax removal service itself, not for the length of time spent in the appointment. The cost covers the clinician’s training and qualifications, specialist equipment, clinical governance, insurance, and the safe assessment and treatment of your ears.

Ear wax removal can vary greatly from person to person — in some cases it may take only a few minutes, while in others it can take up to 30 minutes or more, depending on the amount, hardness, and position of the wax. The same level of care, expertise, and clinical responsibility is required regardless of how quickly the procedure is completed.
We always aim to provide safe, effective treatment rather than prolonging appointments unnecessarily.

We appreciate your feedback and are happy to answer any questions about our pricing or services directly.

Ear Wax Solution からの回答

2025年12月31日

Thank you so much for your kind review ⭐

We’re really pleased to hear you had a positive experience with Ear Wax Solution. Our team is committed to providing safe, professional microsuction ear wax removal with a friendly and reassuring approach, whether in clinic or during home visits.

Your feedback means a lot to us and helps others looking for reliable ear wax removal services feel confident choosing our clinic. If you ever need advice, follow-up care, or future ear health support, we’re always happy to help.
Thank you again for taking the time to share your experience — we look forward to welcoming you back if you need us in the future.

Ear Wax Solution からの回答

2025年12月31日

Thank you so much for your kind review ⭐

We’re really pleased to hear you had a positive experience with Ear Wax Solution. Our team is committed to providing safe, professional microsuction ear wax removal with a friendly and reassuring approach, whether in clinic or during home visits.

Your feedback means a lot to us and helps others looking for reliable ear wax removal services feel confident choosing our clinic. If you ever need advice, follow-up care, or future ear health support, we’re always happy to help.
Thank you again for taking the time to share your experience — we look forward to welcoming you back if you need us in the future.

Ear Wax Solution からの回答

2025年12月31日

Thank you so much for your kind review ⭐

We’re really pleased to hear you had a positive experience with Ear Wax Solution. Our team is committed to providing safe, professional microsuction ear wax removal with a friendly and reassuring approach, whether in clinic or during home visits.

Your feedback means a lot to us and helps others looking for reliable ear wax removal services feel confident choosing our clinic. If you ever need advice, follow-up care, or future ear health support, we’re always happy to help.
Thank you again for taking the time to share your experience — we look forward to welcoming you back if you need us in the future.

Ear Wax Solution からの回答

2025年12月31日

Thank you for your kind review and for choosing Ear Wax Solution. We’re really pleased you had a great experience with our clinician and service.

We specialise in microsuction ear wax removal and professional ear care, offering both clinic appointments and home visits. Our aim is always to provide a safe, comfortable treatment with clear aftercare advice and excellent customer service.

If you ever need us again — whether for ear wax removal, a blocked ear, or a routine ear check — we’ll be happy to help. Thanks again for your recommendation.

Ear Wax Solution からの回答

2025年12月31日

Thank you for your kind review and for choosing Ear Wax Solution. We’re really pleased you had a great experience with our clinician and service.

We specialise in microsuction ear wax removal and professional ear care, offering both clinic appointments and home visits. Our aim is always to provide a safe, comfortable treatment with clear aftercare advice and excellent customer service.

If you ever need us again — whether for ear wax removal, a blocked ear, or a routine ear check — we’ll be happy to help. Thanks again for your recommendation.

Ear Wax Solution からの回答

2025年12月31日

Thank you for your kind review and for choosing Ear Wax Solution. We’re really pleased you had a great experience with our clinician and service.

We specialise in microsuction ear wax removal and professional ear care, offering both clinic appointments and home visits. Our aim is always to provide a safe, comfortable treatment with clear aftercare advice and excellent customer service.

If you ever need us again — whether for ear wax removal, a blocked ear, or a routine ear check — we’ll be happy to help. Thanks again for your recommendation.