Went in last week to look at options for remodelling our bathroom. Scott at the Durham branch was extremely helpful and kind. He walked us through all the options for what we were looking for and help... もっと見る

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Lovely, well thought out showroom. Every display with price list detailing what each item costs and whether other colours available. Lots of choice. Staff approachable and helpful. Reasonably priced.... もっと見る
I had a bathroom fitted by this company over six months ago resulting in flood damage to my property. It has been one enormous battle which has left me exhausted and furious trying to get the property... もっと見る
企業が回答しました
I bought some tiles today from the Dragonville store.Shannon was very helpful.She even allowed me to take the tile into wren so that I could compare it against my new kitchen worktop and cupboards.I h... もっと見る
企業情報
当該企業による記述
Visit Easy Bathrooms & Tiles Durham for expert advice and the largest range of bathroom products and tiles in the area. Enjoy our free 3D design service, home measure, and bathroom installation options—plus a no-obligation quote. Our customers love us! Check out our top-rated reviews and see why we’re a trusted choice.
Simply Luxurious
当該企業による記述
- Award Winning Design & Install Service
- BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
- Free Online Planner
- Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
- Nationwide Showrooms
- With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
- Book an Appointment
- We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
- Flexible Finance
- Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
- Inspiration Hub
- Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
- Dedicated Trade Hub
- Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.
連絡先
Unit C3, Abbey Road Retail & Business Park, DH1 5HA, Durham, County Durham, 英国
- 01913 008533
Complete Bathroom Installation Service
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 65%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful staff and easy process
Went in last week to look at options for remodelling our bathroom. Scott at the Durham branch was extremely helpful and kind. He walked us through all the options for what we were looking for and helped us design an lovely new bathroom. The process so far has been excellent - looking forward to enjoy the remodel!
Fantastic range of tiles
Fantastic range of tiles at Easy Bathrooms, Durham and fantastic customer service provided by Scott.
Great experience in Easy bathrooms, Dragonville, Durham
Great experience sorting out materials for an en suite shower. Shannon was so friendly, helpful and informative. Prices less than we thought and lots of choice given. Would recommend
Excellent selection of tiles from the Dragonville store
I bought some tiles today from the Dragonville store.Shannon was very helpful.She even allowed me to take the tile into wren so that I could compare it against my new kitchen worktop and cupboards.I highly recommend this shop for its good quality,customer service.
Tall wall mounted cabinet…
We bought a tall wall mounted cabinet for the bathroom and all went smoothly until we noticed the poor construction of the cabinet on delivery.
(Note that despite the cabinet weighing over 30kgs and the packing stating it should be a two person lift, there was only one delivery person so if you need to go up any stairs you’ll need to help with lifting)
We immediately complained to the shop. We supplied photographs to show the issues. The assistant in the shop then put the details, along with attached photos, in an email to Customer Services and we were told we would have to wait for a decision from them. Eventually, after 9 days of waiting for a response - and after several visits back to the shop- we telephoned Customer Services ourselves and were told it was a ‘scrap and replace’ and that a new unit would be ordered. Not much communication from the shop but eventually a second unit was despatched. Again only one delivery person.
On opening the package, before even removing the unit from the packaging it was apparent that there was mechanical damage to the unit in several places. We suspect that as the external packaging did not show significant damage, the unit had been dropped at some point.
On delivery of the second unit we asked the delivery person if he was going to take to original unit back. He said he didn’t know anything about it and we could either take it back to the shop or to the tip. (So ‘scrap’ really does mean scrap).
More photos taken and a further trip back to the shop ensued. This time we spoke to the Deputy Manager of the shop who said she would intervene and get us a replacement by 7 days. This time we elected to have it delivered to the shop so it could be examined before we picked it up. Luckily the shop is only about 10mins drive away and our car is big enough to carry the packaged unit! True to her word, the Deputy Manager did get a replacement within the week time frame.
The third unit was sent with extra padding to protect it.
The third unit was up to the standard shown in the showroom (although some of the screws on the door hinges were not attached properly) so we took the package home and attached it successfully to the wall.
Overall, for such an expensive item, the construction quality of the first item was poor. There was also limited communication from the shop once the issues were raised - I would have expect more active communication to keep us informed of progress.
Will not be rushing back to use Easy Bathrooms again.
Very easy company to deal with
Very easy company to deal with. A smooth order process and everything they said they delivered on. Will definitely use this company more often.
The clue's in the name - Easy
Lovely, well thought out showroom. Every display with price list detailing what each item costs and whether other colours available. Lots of choice. Staff approachable and helpful. Reasonably priced. The products arrived quickly. All in all, bathroom buying made easy.
Connor Davies
Connor Davies, (Durham) was really helpful and had the patience of a saint.
Good experience
Loads of help from Abbie at Durham to help choose exactly what was required.
Items were a good price and delivered on time.
Superb customer service in sourcing and…
Superb customer service in sourcing and supplying my bathroom tiles. Abbie was very helpful.
Customer service
Customer service, and product knowledge stood out above and beyond similar retailers.
New Radiator
We knew exactly what we wanted and once explained to the sales staff, we had our order chosen and completed very quickly.
Communication as spot on and we were called once our order was ready to collect.
Love the product.

Easy Bathrooms - Durham からの回答
Helpful planning and friendly staff…
Helpful planning and friendly staff through to very professional fitting great job all round
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