Had a test done 😂 I obviously knew he was my son's dad but he had doubt because a photo he had showing dad with dark hair son with blonde hair and people said no he can't be yours 🙄 any way me n son... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I did the Ancestry DNA test, was not was advertised or what i wanted. No mention of ethnicity or country breakdown like other DNA tests. Meaningless results, the ancestry map shows i'm European.... もっと見る
企業が回答しました
A dog test - we homed an unknown breed of lurcher last November. This guy has changed our lives for the better and he seems to have a magical effect on everyone he meets. We were delighted to find out... もっと見る
企業が回答しました
Génial ! Si seulement j avais su plus tôt que ce genre d examen existait ! Après de nombreuses visites chez plusieurs vétérinaires et des prises de sang coûteuses, je désespérais de trouver une soluti... もっと見る
企業情報
さまざまな外部ソースから提供された情報
EasyDNA UK specialises in the provision of fast, accurate and accredited DNA testing services which include paternity, relationship, ancestry, forensic health and clinical DNA testing. With over 13 years experience we are one of the world's leading DNA testing service providers offering our services worldwide.
連絡先
3.7
まあまあ
205件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I paid for an Extended Coeliac Panel…
I paid for an Extended Coeliac Panel (16 markers), however due to an error by the laboratory, the full test was not performed.
As a direct result, I attended a private medical consultation costing £200 without complete results, meaning the appointment could not be properly used. I also had to pay for Special Delivery twice to send samples.
While the company acknowledged their mistake, they refused to take responsibility for the financial impact caused and offered only a 10% refund (£9.50) on the test.
I find this very disappointing. When a paid medical service is not delivered correctly, the consequences can be significant — especially when it affects a child’s health and leads to additional costs.
I would have expected a more responsible and fair approach in resolving this situation.
Thank you for your reply.
I would like to clarify that my review reflects my personal experience and the impact this situation had on me.
While I acknowledge that the error was eventually corrected and the test completed, this happened only after I had already attended a private medical consultation without the full results.
As a direct consequence, I incurred additional costs and inconvenience which were not addressed. This is the main concern I raised.
I understand your Terms and Conditions; however, from a customer perspective, when a service is not delivered correctly at the expected time, the resulting impact can be significant.
My review is not about whether the test was eventually completed, but about how the situation affected me and how the outcome was handled.
I appreciate your response and hope this feedback is taken into consideration for future cases.
2026年2月16日
自発的なレビュー
EasyDNA UK からの回答
Dear Mariana,
Thank you for your review.
We would like to clarify the situation transparently, as the account provided here does not fully reflect the resolution already reached.
Following your order, an internal processing error was identified. This was acknowledged immediately, and corrective action was taken without delay. A replacement kit was issued at no cost to you so that the full Extended Coeliac Panel (16 markers) could be completed, and your results were subsequently delivered in full.
Throughout our correspondence, we remained fully engaged, responded promptly, and provided clear resolution options, including the choice between a full cancellation and refund of the test, or completion of the test with an additional goodwill compensation.
Regarding the additional costs mentioned, these relate to third-party services that fall outside the scope of the service provided. As clearly outlined in the Terms and Conditions accepted at the time of purchase, our liability is limited strictly to the cost of the test itself, and does not extend to external expenses such as medical consultations or postage.
Despite this, and as a gesture of goodwill, a partial refund was offered.
We understand that this situation was frustrating, particularly given the circumstances, however the service itself was ultimately fulfilled, and the matter was handled in line with both our procedures and the agreed terms.
For these reasons, we consider this case resolved.
Kind regards,
EasyDNA Customer Support Team
International testing
Contact with the customer service team was really good, they were there to assist in any queries and responeded in a timely manner. We were testing internationally, which I expected to be difficult given time differences but the whole process was quick, despite an issue with one of the samples needing to be retaken.
2026年1月16日
自発的なレビュー
EasyDNA UK からの回答
Thank you, Sonia, for taking the time to share your experience!
We’re really pleased to hear that our customer service team was able to support you promptly and effectively throughout the process, especially with international testing where time zones can sometimes add complexity.
While it’s never ideal to need a sample retaken, we’re glad the overall process still moved forward quickly and smoothly for you. Ensuring clear communication and reliable guidance, no matter the location, is something we take seriously.
We truly appreciate your feedback and your trust in us for your international testing needs.
I received my results in less than 4…
I received my results in less than 4 weeks of delivery. Great customer satisfaction
2026年2月17日
自発的なレビュー
EasyDNA UK からの回答
Thank you so much for your kind feedback, Atoe!
We’re delighted to hear that you received your results in less than four weeks and that you were happy with the overall service. Providing clear communication and timely results is always our priority, so it’s great to know we met your expectations.
We truly appreciate you taking the time to share your experience, and we’re here if you ever need any assistance in the future.
Kind regards,
The EasyDNA Team
Great Professionalism
I had a great experience with EasyDNA from start to finish. The ordering process was straightforward, the instructions were clear, and the sample collection was quick and easy to do at home. Communication was excellent throughout — I was kept informed at every stage, which really put my mind at ease.
The results arrived within the expected timeframe and were presented clearly and professionally. Customer service was responsive and helpful whenever I had questions. Overall, EasyDNA provided a reliable, efficient, and stress-free DNA testing service. I would definitely recommend them to anyone looking for a trustworthy DNA testing provider.
2025年12月19日
自発的なレビュー
EasyDNA UK からの回答
Thank you very much for taking the time to share such a detailed and positive review, Fudheni.
We’re really pleased to hear that your experience with EasyDNA was smooth from start to finish, and that our communication and guidance helped put your mind at ease throughout the process. Clear instructions, timely updates, and reliable results are exactly what we aim to deliver.
Your recommendation means a great deal to us, and we truly appreciate your trust in our services.
Kind regards,
The EasyDNA Team
Great for bird testing.
I have a silkie chicken, which are really hard to sex, so I ordered an avian NDA test.
I don't have a printer so I paid extra to get the printed forms sent to me. When they didn't arrive a couple of weeks later (a system glitch) I messaged them. The company was super apologetic and sent them 24 hours tracked (I'd opted for just a stamp when I paid).
I got an email a couple of days later to say they'd received the sample, and today I got my results.
Other than the hiccup with the postage, the whole process was easy and straightforward. I would definitely use them again in the future.
2025年12月23日
自発的なレビュー
EasyDNA UK からの回答
Thank you so much for your detailed and thoughtful review!
We’re really pleased to hear that our avian DNA test helped you with sexing your Silkie chicken — we know how tricky that can be with certain breeds.
We do sincerely apologise again for the initial issue with the printed forms and appreciate your patience while this was resolved. We’re glad our team was able to act quickly, upgrade the delivery, and get everything back on track for you.
It’s great to know that once the samples were sent, the process was smooth and the results were delivered promptly. Your feedback means a lot to us, and we’re delighted to hear you’d be happy to use our services again in the future.
If you ever need assistance with another test, we’ll be more than happy to help. Thank you for choosing EasyDNA!
Super dodgy company!
Super dodgy company!
Avoid these guys. They lack transparency and professionalism and keep on losing tests!
2025年11月7日
自発的なレビュー
EasyDNA UK からの回答
We strongly dispute this claim.
EasyDNA operates transparently, with clear terms, documented processes, and full traceability for all cases. We do not “lose tests” — when delays or issues occur, they are typically related to postal or courier services, which are outside our control, and are communicated to clients with appropriate options and support.
This review has been posted anonymously and does not reference any case number or attempt at direct resolution with our team. We offer multiple contact channels including email, live chat, and WhatsApp, and we actively encourage customers to engage with us so issues can be resolved constructively.
We remain confident in the integrity of our service and the overwhelmingly positive feedback from verified customers worldwide.
Kind regards,
The EasyDNA Team
Good customer support
Good customer support, my queries were addressed quickly. The samples do go from South Africa to the lab in the Uk so takes a while but received my results within 2 weeks of dispatching samples.
2025年11月22日
自発的なレビュー
EasyDNA UK からの回答
Thank you for your positive feedback! ⭐⭐⭐⭐⭐
We’re glad to hear that our customer support team was able to assist you promptly and address your queries quickly. We also appreciate your understanding regarding the international shipping process from South Africa to our UK laboratory.
Receiving your results within two weeks of dispatch is right within our expected timeframe, and we’re pleased everything went smoothly for you.
Thank you for choosing EasyDNA. If you need any further assistance in the future, we’ll be happy to help.
Overall, I recommend this service
The experience of a DNA test is a daunting one at that, but to have everything explained once ordered with the information letter received gave me confidence to send it out.
I received the test results a week after Easy DNA confirmed the post had arrived.
The resulting information was to a high standard but not of understanding in layman terms .
I was a little unsure of it to begin with but realised there was a box with a percentage figure. This was what I was looking for. Not too difficult an experience overall and would recommend their service
2025年11月17日
自発的なレビュー
EasyDNA UK からの回答
Thank you so much for your thoughtful feedback!
We're really pleased to hear that you felt supported and informed throughout the process — we know DNA testing can feel overwhelming at first, so it's great to know the welcome letter helped put your mind at ease.
We're also grateful for your comments regarding the clarity of the results. While we aim to provide scientifically accurate information, we understand that sometimes technical terms can be a bit confusing. We'll definitely take this on board as we continue improving the readability of our reports.
Thanks again for your recommendation — it means a lot!
Warm regards,
The EasyDNA Team
The information on the website was well…
The information on the website was well detailed, well understood easily and prompt time of receiving result.
2025年10月23日
自発的なレビュー
EasyDNA UK からの回答
Thanks so much for your positive feedback! We’re really glad the website was clear and easy to navigate—and that your results arrived promptly. If there’s anything we can do to make your next experience even better, just let us know.
All the best,
The EasyDNA Team
Great service!
Fast turnaround time, full detailed report with thorough explanation of what each section is about and what it means.
2025年10月21日
自発的なレビュー
EasyDNA UK からの回答
Thanks a ton for your great review! We’re so happy to hear the report was detailed and easy to understand, and that you appreciated the quick turnaround. We’re here if you ever need us again!
Warm regards,
The EasyDNA Team
professional, personable, responsive and good turn around
communications were very pleasant, courteous and easy to follow and follow-ups were timely. issues there were that 1. the website only allowed me to purchase 2 tests when i only wanted one, but i was told the excess had been refunded and 2. the documentation had a few slight issues, such as being for a US audience and requiring information be duplicated several times, but as i say, customer service was nice and the postal turnaround was fast. i used royal mail special delivery as a return service and opted to have my results sent by email to avoid extra costs in that regard. i am a private individual and i requested my own personal short tandem repeats (str's).
2025年9月18日
自発的なレビュー
EasyDNA UK からの回答
Thank you for taking the time to leave such detailed feedback.
We’re happy to hear that our team made your experience a smooth one and that you appreciated the fast turnaround and clear communication.
We’ve taken note of your comments about the website and documentation—your input is invaluable as we continue improving our services.
Thanks again for choosing EasyDNA!
Kind regards,
The EasyDNA Team
NIGHTMARE Experience
Used EasyDNA for paternity test (EasyDNA.fi) which is the same as EasyDNA UK). Tests came home to me one week late which can happen. I then sent the samples to the UK (you have to pay postage yourself). This is where the nightmare started.
The swab test I sent got stuck in customs and EasyDNA told me I have to pay the customs fee myself, I found this utterly bizarre but eventually agreed to pay half the cost as I just wanted the results. Despite this, the swab test is 3 weeks(!) later still with customs. EasyDNA claims to have paid but when I reach out to Royal Mail, they say a payment has never been made.
I sent the swab test to the address they stated in the UK, addressed to a facility they call EasyDNA. Upon checking, this company was dissolved years ago and doesn’t exist. They claim to operate under a US entity. It’s funny that when you research about them and on LinkedIn, you almost find nothing.
The customer service has continuously been slow to respond, when they do so, they say they’re really sorry. Well, if you’re really sorry, why not just pay the customs fee?
I will probably never get the results from this company and I’m worried from a privacy aspect that I ever sent them my DNA.
Utterly bizarre experience. DNA testing is stressful as it is and I will have this reported.
UPDATE: The swab test came back to my address in Sweden, they never paid for it as they claimed for weeks. Everyone in my family then found out I had taken a DNA-test.
2025年8月14日
自発的なレビュー
EasyDNA UK からの回答
We’re genuinely sorry to hear about your frustration, but we’d like to clarify a few key points for accuracy.
The customs delay you mentioned occurred after your samples left Finland, meaning the package was already in the hands of postal and customs authorities — circumstances beyond our control. We provided full documentation and offered assistance throughout, including a partial coverage of the customs charge (which is typically the sender’s responsibility).
For transparency:
• Our company is not dissolved — EasyDNA operates under Endeavor DNA, Inc., a long-established and internationally accredited laboratory network with offices across Europe, the UK, and the USA.
• The UK receiving address is valid and active for logistics only; all testing is conducted at accredited partner laboratories.
• Privacy is a top priority — all samples are handled in accordance with GDPR and ISO quality standards.
We understand that DNA testing can be a sensitive process, and we truly regret that external shipping issues caused stress.
Our team remains available if you wish to discuss this privately and bring the matter to a constructive close.
Kind regards,
easyDNA Management
Provides someone with peace of mind 👌
Easy to contact, best in services and quick release of results.
2025年5月13日
自発的なレビュー
EasyDNA UK からの回答
Dear Vukile,
Thank you so much for your kind words! We’re thrilled to know our service provided you with peace of mind and that you found the process smooth and efficient.
We’re always here if you need us again.
Kind regards,
EasyDNA
Incredible service, highly recommended
An incredible service from start to finish. The online support chat function was easy to query before order, and the return of the results were about 1 week from postage. Report clear and easy to read.
2025年4月22日
自発的なレビュー
EasyDNA UK からの回答
Dear Xavier,
Thank you for your great feedback! We’re glad you found our service smooth from start to finish and that the report met your expectations.
We appreciate your recommendation and look forward to assisting you again in the future.
Warm regards,
The EasyDNA Team
I would like to personally thank you…
I would like to personally thank you for your time and service received. The transaction was complete professional especially from Kia . Kia she made sure we understand the process and she was fair and made sure both parties are comfortable.
2025年4月5日
自発的なレビュー
EasyDNA UK からの回答
Dear Tswele,
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear Kia provided such professional and supportive service throughout your case. Ensuring both parties feel informed and comfortable is exactly what we strive for. We truly appreciate your trust in us.
Warm regards,
The EasyDNA Team
Easy DNA I recommend this to anyone who…
Easy DNA I recommend this to anyone who wants easy and reliable company to use. Kia helped me to understand the process thumbs up.
2025年3月17日
自発的なレビュー
EasyDNA UK からの回答
Thank you so much for your kind words and recommendation! We’re delighted to hear that you found the process easy and reliable.
A special thanks from Kia as well—she’ll be thrilled to know her support made a difference.
If you ever need our assistance again, we’re always here to help.
Warm regards,
EasyDNA
Paternity test
I am happy with the service I received from Easy DNA South Africa, I did my paternity test on the 28th of February and the 12th of March I received my results . Ria was very helpful and very professional, thank you so much keep up the good work 💯💯.
2025年2月28日
自発的なレビュー
Total waste of time
Total waste of time, took ages to answer the phone then wanted £412.00 for a test .no way , went elsewhere
2025年2月6日
自発的なレビュー
EasyDNA UK からの回答
Dear James,
Thank you for taking the time to speak with us. As discussed, we clarified the misunderstanding, and you acknowledged that the review was not an accurate reflection of your experience.
We appreciate your agreement to remove it and kindly ask you to proceed with the update at your earliest convenience.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards, easyDNA
A terrible service
A terrible service. I keep getting messages saying the sample is on the way to the laboratory. I will never use this company again.
2025年1月16日
自発的なレビュー
EasyDNA UK からの回答
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been to receive repeated updates without clarity on the status of your sample.
We would like to investigate this issue further to ensure it is resolved promptly. However, we are unable to identify your specific case based on the details provided in your review. Could you please email us at info@easydna.com with your case reference number or any relevant details? Our team is committed to addressing your concerns and providing a resolution.
Thank you for your patience, and we hope to have the opportunity to assist you further.
Kind regards, easyDNA Management
I ordered food allergy test and food…
I ordered food allergy test and food suggestion report. After they receive the sample from my dog, they emailed me saying that the food suggenstion report was only available in US so they refund me. Then, in the next email they said they mistakenly refund full price to me so asked me to pay back using a link. However, the link did not work so I sent an email asking them to look into it. Then no replies for days so I sent email again. I got reply with rather angry tone which saying "we already refund you and we need you to pay us back". first ignoring my previous email and then this. so rude.
2025年1月9日
自発的なレビュー
EasyDNA UK からの回答
Thank you for bringing this to our attention, and we sincerely apologize for any frustration or inconvenience caused during this process.
We strive to provide a smooth and professional experience for all our clients, and we regret if any of our communications came across as impolite or unclear. We would like to investigate your case thoroughly to resolve this matter promptly. Unfortunately, we are unable to identify your specific case based on the limited information in your review.
To assist you further, we kindly ask you to email us at info@easydna.com with your case reference number or any relevant details about your order. This will allow us to look into the matter and provide a resolution as quickly as possible.
Thank you for your patience, and we look forward to assisting you further.
Kind regards, easyDNA Management
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。