Ordered two identical keys from EasyKeys.com and unfortunately one of them did not work. I sent their customer service team an email explaining the issue and attached a few photos for reference. Les... もっと見る
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レビュアーのコメントを見てみましょう
One of my 2 used filing cabinets was mislabeled, so the initial provided replacement key did not fit into the lock. Easy Keys provided instructions for providing images for their staff to verify the... もっと見る
They're supposed to be making keys that were OEM for Craftsman toolbox the key doesn't match the rest of the keys in the toolbox black vinyl coated they told me that that's what the picture showed th... もっと見る
Replacement Keys Fast. Ended up needing 14 keys for cabinets, they were shipped fast and free. I will absolutely order from EasyKeys anytime I need replacement keys for my company. I called to ask a q... もっと見る
企業情報
当該企業による記述
EasyKeys.com provides replacement keys, locks and accessories for office furniture, filing cabinets, desks, cubicles, credenzas, cam locks, mailbox locks, padlocks, tool box locks and much more. Let us worry about the details, and relax knowing that your order is guaranteed, will most likely ship the same day, & can arrive by 10 am tomorrow! And if you can’t relax, we have real people to answer your questions via phone, email, and live chat.
連絡先
11407 Granite St., 28273, Charlotte, 米国
- (877) 839-5397
- info@easykeys.com
- easykeys.com
4.4
優良
3万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 61％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Keys didn’t work twice no tefund
Keys didn’t work twice, your not reading my emails and your ignoring my asking for a refund. And I’m a repeat customer.
2025年7月17日
EasyKeys.com からの回答
We're sorry to hear about your experience. We did respond to your email and confirmed that your refund was processed on 7/25/2025. We truly value you as a repeat customer and apologize for any confusion or frustration this may have caused.
If there's anything else we can assist you with, please don’t hesitate to reach out.
Perfect fit.
Once I added some graphite to lock, key fit perfectly and now I have a cabinet that I can lock with ease.
2025年7月16日
friendly & timely
got the order out quickly, in addition they reshipped a key because originally gave them the wrong number and only charged me for the shipping
2025年7月11日
It was easy to find the key that I…
It was easy to find the key that I needed and get it quickly!
2025年7月15日
Never Disappointed
I'm a Facilities Coordinator for a couple of hospitals and I've never been disappointed! The keys I order are always correct and arrive quickly, and the site makes it easy to figure out what keys I need to order.
2025年7月16日
Boat Keys Order Perfect
On-Line process to order additional boat keys was easy and efficient. Order was shipped and received as indicated. Keys worked fine. Completely happy with entire experience.
2025年7月15日
It would have been 5 stars but they…
It would have been 5 stars but they messed up and sent me a wrong key (5 out of 6 were correct). They did, however, immediately send a replacement and made it right so I would definitely buy keys from them again.
2025年7月15日
I had a key made for my desk at work…
I had a key made for my desk at work and it didn't work. They sent me a new key immediately!! Outstanding customer service!!
2025年7月15日
Slow and questionable customer service
Accidentally ordered a 'Backordered' part, tried to immediately change order to a 'In-stock' part and they said not possible. Mass confusion on whether the part was actually 'Backordered' or not - website says BO, multiple shipping emails say both BO and shipping immediately, and CS say it is not BO and it is a 'system error'. Every time i talk to CS they say "In stock, shipping within 2 days". 8 days after order it finally ships. Product is OK but service is lacking.
2025年7月15日
EasyKeys.com からの回答
Thank you for your feedback, and we sincerely apologize for the confusion surrounding your recent order.
You are absolutely right to expect clear and consistent communication. Initially, the item you ordered was marked as backordered, and our standard process would have required a special order which could extend the lead time. However, we were fortunately able to build the lock package in-house at our facility, which allowed us to expedite processing and ship it sooner than expected.
We understand how the conflicting messages from our system and customer service caused frustration, and we truly appreciate you bringing it to our attention.
Thank you again for your patience, and we're glad to hear the product met expectations. If there’s anything more we can do to assist, please don’t hesitate to reach out.
Regards,
Easykeys Team
The key did not work.
2025年7月8日
EasyKeys.com からの回答
Thank you for your feedback, and we apologize for the inconvenience. We’ve since replaced our tubular key machine and are shipping you another key. This issue should now be resolved, but if you experience any further problems, please don’t hesitate to reach out to us. We sincerely apologize for the inconvenience caused.
Regards,
Easykeys Team
I email you with pictures that you sent…
I email you with pictures that you sent the wrong key with the verification of what I ordered and have NOT heard back from you
2025年7月14日
EasyKeys.com からの回答
Thank you for your review, and we’re sorry for the continued frustration. We did respond to your email on Friday, 7/25, with the following message:
"Good afternoon,
Thank you for sending the photos, and we sincerely apologize for the inconvenience.
To assist you further, could you please confirm whether your lock is circular or oval-shaped?
Thank you, and we appreciate your cooperation."
Please check your inbox (and spam folder) for our message. Once we receive your confirmation, we’ll be happy to resolve this issue promptly.
Regards,
Easykeys Team
Made it right
Sent me the wrong keys at first, made it right by sending me fresh ones that actually worked.
2025年7月14日
Easy website to navigate
Easy website to navigate, great customer service, and quick fulfillment times.
2025年7月10日
Finding the right key was easy
Finding the right key was easy, and it worked without any issues.
2025年7月11日
I should have included a pic of key
I should have included a pic of key, but they made it right with the second round!
2025年7月8日
I received my order
I received my order, 1 core was damaged, the core removal key and the master key were both copies that did not even go into the cores. They were custom ground down copies and I was expecting original keys at $10 each. Im still waiting on the replacement core & keys, I hope these work
2025年7月11日
EasyKeys.com からの回答
Thank you for your feedback, and we sincerely apologize for the issues with your original order. We understand how disappointing it must have been to receive a damaged core and improperly fitting keys—especially when you were expecting originals.
We did send a reshipment to resolve this, and according to our tracking, it was delivered on Saturday, 7/26. We hope everything in the replacement package arrived in good condition and is working as expected.
If you’re still experiencing any problems or have questions about the new keys or core, please don’t hesitate to reach out. We're here to help and want to make sure everything is right.
Regards,
Easykeys Team
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