Requirements for parcel pickup was poorly explain. Customer support was very poor! Had to pay double for the collection of parcel.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Do not use them. I should have read here instead of reddit which sing praises of their low prices In order to get good rates, we bought credit. However courier failed to pick up as Easy Parcel... もっと見る
Worst website. Firstly, their website had errors and ended up charging me twice for top ups and they claimed it's not refundable. Offered not help for rejected shipping return and mentioned i... もっと見る
Received my items in good condition. They even have tracking SMS notification from the seller who's using EasyParcel to inform me my parcel has been shipped. the parcel was nicely wrapped with pretty... もっと見る
企業情報
当該企業による記述
Largest-courier service platform in Singapore. Successfully partnered up with local & domestic courier partners, users can compare and book for their domestic delivery or international delivery. #EasyParcelSingapore #DeliverySingapore #CourierServiceSingapore #OnlineCourierService #ShippingProvider
連絡先
2.2
期待以下
56件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
NO NOT USING EASYPARCEL ANYMORE
NO! I have been having missed pickup/collection since December of last year. Happened lots of times already, and no one can give me any reason why courier did not pickup. Pickup time is scheduled UNTIL 7PM, and their customer service is only until 6PM. So if your parcel is not collected, no one can help you anymore as customer service is already closed. Then you contact customer service the next day, they will set collection the next day again, so that is 3 days of DELAY for your collection.
I understand that easyparcel is only the 3rd party and customer service is always passing the blame to the courier, but show at least some accountability because we are using your service. Just passing the blame to the courier, not giving me reason for missed up, just left me helpless.
Because of delay, I had to shoulder Grabxpress pickup because my customers cannot afford anymore delays. Imagine how much money I have wasted. I am not using their service anymore. You want pickup numbers, here are the long list of pickup numbers for all missed pickup:
QSP139651111
QSP139651099
QSP139650461
QSP139184417
QSP139184418
QSP139184419
QSP137128302
QSP137128303
QSP136825806
QSP136611983
QSP136384548
QSP136107493
2023年1月16日
自発的なレビュー
Good services from EasyParcel
Good services from EasyParcel, great customer service support team. Provides a lot of features that ease my work load.
2022年6月29日
自発的なレビュー
Received my items in good condition
Received my items in good condition. They even have tracking SMS notification from the seller who's using EasyParcel to inform me my parcel has been shipped. the parcel was nicely wrapped with pretty pink EasyParcel packaging which is quite attractive. my items arrived fast n safely with extra great service to make me happy.
2022年6月28日
自発的なレビュー
Friendly service
The fastest delivery I’ve ever experienced! Good & friendly service! Great job guys.
2022年6月24日
自発的なレビュー
Easy to use
Easy to use, and the free pick up service is super helpful for part time online sellers
2022年6月16日
自発的なレビュー
CS is pretty good
Ms Fatheiha from the CS team was very professional in handling my case and answering any doubts. Save me from lots of hassle.
2022年6月15日
自発的なレビュー
love their fast and convenient services
2022年6月15日
自発的なレビュー
Such amazing help from the customer…
Such amazing help from the customer service team at EasyParcel. I have few queries and request and they give prompt solutions to me regarding my delivery issues. Highly recommended!
2022年6月14日
自発的なレビュー
High recommend for an online business…
High recommend for an online business to use or if you have a single parcel to send.
I find their website is super easy and direct, and no hidden cost to book shipment.
Currently, I am using EasyParcel to send ship to domestic and international countries.
2022年6月14日
自発的なレビュー
This system is cok up
This system is cok up. They will messed up ur collection and failed attempt up to 10 timws in a row whereby u have to use thw stupid software to contact their cs and the cs are ao unrealible when they tried to shift responsibility.
Not just that they will anyhow CHARGE u extras by claiming weight discrepancy whixh ia totally untrue
2022年6月5日
自発的なレビュー
Easyparcel Singapore からの回答
Warmest greetings and good day to you!
We are so sorry to hear about this and thank you very much for taking the time to share the situation. We apologize on behalf of the courier service that you’ve experienced on the shipment not being picked up on the scheduled date and sincerely apologize on the weight discrepancy issue.
Upon checking, we do believe that you are referring to Tracking no : 33386608883 for the collection issue. Based on the checking with our customer service agent, they do have an email with Ticket ID: 3054108 with your end.
We strongly believe that you are well aware that the parcel has failed to pick up due to the printing of Airway Bill) AWB is not clear and it was covered by the tape. Courier was unable to scan in with the AWB and If the courier removed the tape, the paper might be torn. They will be unable to scan in as well.
While, regarding the weight dispute issue, kindly be informed that these were the charges imposed by your selected courier company, Aramex.
For your information, based on our Terms and Conditions 4.0 International Shipments, shipment charges are calculated according to the higher of actual or volumetric weight and any Shipment may be re-weighed and re-measured by related courier to confirm on the calculation. You may refer to this link for more information: https://easyparcel.com/sg/en/tnc/. Once the courier finds out that the parcel weight is incorrectly declared, they will bill EasyParcel on the correct parcel weight and EasyParcel will bill our User accordingly.
Sincerely, we apologize that you are not well aware of this part. While we very much regret this charge, we are glad to open this line of communication to ensure the customer satisfaction would rise and we really appreciate your time and effort for raising this complaint to us.
As per checking with our customer service team, they do have an email with your end under Ticket ID : 3065348, kindly reply to this email for us to provide better assistance.
Thank you.
Delivery made Easy
2022年5月11日
自発的なレビュー
EasyParcel made it easy for me to…
EasyParcel made it easy for me to compare rates & book for our ideal courier. Highly recommended.
2022年5月5日
自発的なレビュー
I love EasyParcel Singapore as it ease…
I love EasyParcel Singapore as it ease my life from traveling anywhere to send my parcels. In addition, It also offers free pick-up, rewards, paperless delivery and best rate on the platform. I am sure you will love this parcel delivery app as well !!
2022年4月29日
自発的なレビュー
Ease my delivery things with Easyparcel
Things got simple when i first discovered EasyParcel. I just book couriers online when i wanted to send something, and they even came and pickup from my door. Awesome!
2022年4月28日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。