Premium Pull Up Bannersのレビュー

Easy Signs からの回答

2024年2月14日

Hi there!
I am so sorry that I haven't been able to get in contact with you this week!
I am sorry to hear that you are not entirely happy with your Pull Up Banner. We always want our customers to be happy with the products that they purchase from us and we value any feedback. I would love to chat with you and solve any issues that you might be having with your Pull Up Banner. Please feel free to send some photos through to us so that we can assist you further. Feel free to call us on 1300 972 077 or respond to any of my emails.
Laura Read more

Easy Signs からの回答

2023年12月15日

Hi Charles,

Thanks for taking the time to leave us a review, as well as chatting to me further over the phone and via email regarding your ordering experience.

I am very sorry there was an issue with the banners originally received - it was definitely disappointing to hear they were received in such a state. However, I was more than happy to help resolve the issue as best I could on our end for you, by passing the feedback along to our production team and third-party courier, as well as offering a full refund.

I hope your next order with us is up to our usual 5 star standard, and we look forward to working with you again soon!

Kind regards,
AndrewRead more

Easy Signs からの回答

2023年11月8日

Hi Elvis,

Thank you for your review and feedback.

I am so glad that you alerted us to the issue you had with the top rail of the Pull Up Banner. You are correct, when the banner is retracted too quickly back into the base the top rail can become loose. Luckily, this is an easy fix and I am so glad that we were able to rectify this with the video link we sent you with instructions on how to attach the top rail.

Once again, thank you for letting us know about this and giving us the opportunity to resolve the issue for you.

We look forward to working with you again in the near future!

Kind Regards,

Nadia Read more

Easy Signs からの回答

2023年10月23日

Hi Sarah,

Thank you for your time over the phone to discuss your recent experience with us.

I do sincerely apologise for the miscommunication on our end, this is never our intention, causing inconvenience on your end.

As discussed, there was a mix up with receiving the artwork and updating your order. In addition, the third party courier not delivering the order accurately as per the mentioned time on their POD. Rest assured, we do take all feedback seriously and will pass this along to our account manager at Border Express, as well as pass feedback along to our team, for future improvements.

Nevertheless, I am glad that the banners can still be used in the future and I appreciate your time to discuss this further.

I sincerely hope that you will continue to work with us for your future signage requirements and that we can provide you with our usual 5 star service for your next order!


Kind regards,
Monica :) Read more