So, I left a review back in June, and this is a follow-up on the same hair I purchased, dyed, and installed for vacation. If you were wondering about the quality—AMAZING! 😍 I was able to reinstall it... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I have been buying hair from Eayon Hair for a few years now, and everything always comes in perfect condition and a timely delivery! I love that it is human hair, I have been reusing my crochet hair f... もっと見る
企業が回答しました
The quality of Eayon Hair is truly unmatched! It’s a great investment—durable, long-lasting, and made to hold up beautifully. You’re definitely getting quality that’s worth every penny! 💕
企業が回答しました
The hair quality is extremely disappointing. It feels rough and dry, with visible split ends, and has a very strong formaldehyde-like chemical smell. The hair cuticles also seem badly damaged, becau... もっと見る
企業が回答しました
企業情報
当該企業による記述
Eayon Hair online store offers a diverse selection of products to accommodate various preferences and needs. Our range includes hair products like bulk human braiding hair, clip-in extensions, micro links hair extensions, weft bundles, tape-ins, glueless HD lace front wigs, lace closure wigs, U-part wigs, and headband wigs. Explore a wide array of hair textures, colors, and lengths to find your perfect match.
連絡先
4.0
ほぼ満足
1819件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I feel like the purchase is a fraud…
I feel like the purchase is a fraud because the amount that you get cannot do an entire head put together a whole head of a package that can do an entire head. People shouldn’t have to purchase three different to get a complete hairdo
2026年4月24日
Eayon Hair からの回答
We’re truly sorry you’re disappointed with the hair volume.
We totally understand your feeling, and we will forward your suggestion to our product team to improve the packaging quantity for a full head look.
We value your feedback greatly and will do better for our customers.
Patient service and speedy delivery
I spent a lot of time researching different vendors and textures. It was only after interacting with their customer service in real time that I was able to decide to purchase. They answered all of my questions. Even with the time zone gap they always got back to me in a timely manner. They also kept me in the loop on my order which shipped super fast. I already returned to make another purchase. 5 star customer service! Haven’t worn the hair yet but I’ve received the first order, washed it and it feels great.
2026年5月10日
自発的なレビュー
Eayon Hair からの回答
Thank you so much for your amazing 5-star review!
We really appreciate you taking the time to share your experience. It’s our pleasure to answer all your questions and keep you updated with your order, even with the time zone difference.
So happy to hear the hair feels great after washing, and welcome back for your next purchase!
We’ll always keep up the good service for you.🥰
Soft Hair with Eggy Chemical Smell
While the hair was soft with a beautiful curl pattern, it had an eggy smell. I shampooed the hair in cool water and let it air dry. After it was dry, it still had a slight eggy smell but I assumed it would go away as it aired out more.
I installed the hair and after 7 days, these are the issues:
• Terrible reaction on the scalp: itching, soreness, flakes
• There is a hard non-flexible plastic piece in the area where the hair connects to the string. This makes the crochet method incredibly difficult
• Eggy smell that will not go away
• Curls flattened out and did not retain shape after spraying with water
• Hair thinning on the ends
The hair had to be removed after 7 days and the scalp had to be treated with medicine to help with itching and flakes.
I was able to see additional reviews from customers on Instagram and Youtube who stated they had similar issues with this hair, which means your company has known about these issues.
I hope your company does a thorough review of your product and makes the necessary changes.
2026年5月8日
自発的なレビュー
Eayon Hair からの回答
we appreciate you taking the time to share your experience with our hair. We understand that an itchy scalp can be uncomfortable, and we apologize for any inconvenience this may have caused.
We take quality control very seriously and strive to provide the highest-quality products to our customers. We want to make things right and would like to offer you the best hair and we will do everything we can to make sure you are satisfied with our product. Our stylist will spray some mousse to hold the pattern better after the styling work is done. It is the smell after the final design, please do not worry. After a few washing, the smell will come out gradually. In order not to delay the use of customers, all orders are packaged and shipped when they are completed, there is no time to dry for a period of time, coupled with the delay in transit, customers may smell some smell after receiving, customer can wash several times, and then put in a ventilated place to dry for 2-3 days which will be better.Additionally, your feedback will be extremely helpful to us in improving our products in the future.
We look forward to hearing back from you and to resolving this issue to your satisfaction.
Thank you again for your support and time.
Great quality hair
Great quality hair, however, some of the hair was tangled together and hard to separate.
2026年4月24日
Eayon Hair からの回答
Thank you for sharing your thoughts with us. We'd like to express our regret for bringing you an unhappy experience this time.
For hair, the most important thing is the care of the issue, especially for the bulk hair, because it is to be braided, but also increase the possibility of tangles. So when adding human hair to the braids, make sure to braid a good inch or two of the hair into the braid to prevent shedding.
Human hair can still tangle, although less than synthetic hair. Try finger detangling daily and wrapping your hair with a scarf and bonnet at night to minimize tangling.
I contacted Eayon Hair via email to see…
I contacted Eayon Hair via email to see if I could recieve expedited shipping after I had already placed my order. They responded to me promptly & worked out a way that I can get the hair I ordered in time for my appointment next week. Rose was very efficient & helpful throughout this entire process. I will definitely be recommending my friends to also buy from this company.
2026年5月7日
自発的なレビュー
Eayon Hair からの回答
Thank you so much for your lovely review! We’re very glad we could arrange expedited shipping for you and ensure your order arrives in time for your appointment. Rose is always dedicated to providing efficient and helpful service. It means a lot that you would recommend us to your friends. We truly appreciate your support and look forward to serving you again soon!
Great customer service
Great customer service, responded within 24 hours and my order shipped out fast. Thank you again for being a trusted vendor. I'm looking forward to receiving my package, the hair again is amazing and a true product 😀
2026年5月5日
自発的なレビュー
Eayon Hair からの回答
Thank you so much for your kind words and support! 😊
We really appreciate your recognition of our customer service and fast shipping.
It’s our great honor to be your trusted vendor.
We’re so glad you love our hair products, and hope you will enjoy your new order soon.
Looking forward to serving you again in the future!
I am very impressed with the quality of…
I am very impressed with the quality of the hair. It’s very nice. Thank you very much!
2026年5月2日
Eayon Hair からの回答
So happy to hear you love the hair quality!
Thanks so much for your kind compliment.
Hope you enjoy it very much ❤️
They delivered even when I have issues…
They delivered even when I have issues changing my adress I emailed and they took it seriously and I got my hair thank you for doing that
2026年4月24日
Eayon Hair からの回答
Thanks a lot for your nice review!
We are glad we could help fix your address issue and get your hair delivered to you smoothly.
Wish you love the hair and welcome back anytime!
Eayon Hair からの回答
You're very welcome! It's our pleasure to help you. 😊
Customer Service is Top Tier
The customer service at Eayon Hair has been exceptional in particular Rose. I had issues with my order being imported and Rose responded quickly and timely and had another order sent. I appreciate that and look forward to purchasing more in the future.
2026年5月1日
自発的なレビュー
Eayon Hair からの回答
Thanks a lot for your kind review!
We're so glad Rose could help resolve your order import issue quickly for you.
We highly appreciate your support, and we can't wait to serve you again in your future purchases.
Eayon Hair からの回答
Thank you so much for your compliment! We always try our best to provide professional service for every customer.
Great customer’s service
Great customer’s service! Addressed my concerns about shipping professionally and efficiently. Was able to get expedited shipping
2026年4月28日
自発的なレビュー
Eayon Hair からの回答
Thank you so much for your kind feedback!
We’re glad we could professionally address your shipping concerns and arrange expedited shipping for you.
Your satisfaction is always our top priority. Looking forward to your next purchase! ❤️
Happy client
The customer service is promt in there response to clients questions and concerns, I got my exchange done very fast. Thank you and I will order here next time
2026年4月27日
自発的なレビュー
Eayon Hair からの回答
Thank you so much for your kind feedback!
We’re glad to hear your exchange was processed smoothly and quickly.
We truly appreciate your support and trust.
Looking forward to serving you again soon!
Eayon Hair からの回答
Thank you so much for your lovely feedback!
We always strive to respond promptly and assist every customer with courtesy.
It was our pleasure to help with your inquiry.
Hope to serve you again soon 😊
I’m satisfied with my overall…
I’m satisfied with my overall experience with Eayon Hair. Although there was an issue with my original order, their customer service responded and worked with me to resolve the matter. They provided return instructions and stayed in communication throughout the process. I appreciate a company that is willing to address concerns and make things right. The hair quality is beautiful, soft, and looks great once installed. I’m happy with the final outcome.
2026年4月3日
自発的なレビュー
Eayon Hair からの回答
Thank you so much for your genuine and detailed review!
We’re truly sorry for the small issue with your original order, and we’re glad our team could communicate closely with you to fix everything smoothly.
Your satisfaction is always our top priority, and we will always take every customer’s concern seriously to offer proper solutions.
Really happy to hear you love the hair quality—soft, beautiful and perfect after installation.
We greatly appreciate your kind support and understanding.
Looking forward to bringing you more wonderful hair products and service in your next order ❤️
Avoid
I am beyond annoyed. I ordered hair on 4/18, and it is now 4/24. Per their website it says they process orders within 3-5 business day. It has been that I have yet to get an update. So, I canceled the order, again per their website and I've called several times! Where they messed up with me is no response, but I know how to handle situations as such as. Go legal which. It's not about the money it's the principle for me. It looks bad for the business and to customers to not respond at all. But good thing I'm married to a lawyer. I really dislike games. Simple acknowledgement goes a long way. If things are crazy, short staffed, sick, kids whatever, I get that but acknowledge your customers.
2026年4月17日
自発的なレビュー
Eayon Hair からの回答
I sincerely apologize for the huge delay and the lack of response to your messages and calls. This is entirely our mistake and we totally understand how frustrated and upset you are.
We normally process all orders within 3–5 business days as stated on our website, but we have been extremely understaffed recently, which caused the backlog and poor customer communication. There is no excuse for ignoring our customers, and we take full responsibility for this bad experience.
We have respectfully received your cancellation request and will process your full refund immediately. The refund will be issued to your original payment method within 3–5 working days.
We truly value every customer and never mean to play games or waste your time. We appreciate your kindness and reasonable understanding even in this unpleasant situation. Again, we are deeply sorry for all the trouble we have caused you.
They turned a bad situation to a great…
They turned a bad situation to a great situation and I appreciate it I love the hair
2026年4月23日
自発的なレビュー
Eayon Hair からの回答
Thank you so much for your kind review!
We’re so glad you finally love the hair and are satisfied with our solution.
It’s our great pleasure to serve you. Welcome back anytime!
Overall not happy
At first, when I got the hair, we were all so excited. Then we noticed it was shedding a lot. Also, some pieces could not be used because they were broken. The material you used to connect the thread on most pieces was so large that it hurt and broke hair on the install. Not happy at all. However, we made it work.
2026年4月4日
Eayon Hair からの回答
Thank you for your feedback. We are really sorry for the discrepancies.
We've been working hard to provide all customers with better quality products and better customer service while developing. We feel regretful for receiving such feedback from a loyal customer. Therefore, we have reported the issue to the relevant department for improvement. Regarding the shedding issue you mentioned, they could be caused by various reasons. Please allow us some time to verify the problems. Please accept our apology for all the inconvenience.
Every opinion matters. As a company aiming to offer the best service to all customers, we’ll keep working hard to make improvements. So we welcome customers to share their ideas with us, no matter in good ways or in bad ways. We'll keep working hard to provide better products.
Thank you again for your support and time.
Concern Delivery
I was worried about my order not being received in time but once I reached out to customer service efforts were made above and beyond to get me what I needed even a few days before. This company definitely isn't lacking in the value of customer service, something companies don't value anymore!
2026年4月17日
自発的なレビュー
Eayon Hair からの回答
Thank you so much for your wonderful feedback and kind words!
We totally understand your concern about the delivery time. It’s always our top priority to offer thoughtful and timely service for every customer.
We’re thrilled we could go the extra mile to ensure you received your order ahead of time.
Your recognition means a lot to us, and we will keep providing high-quality products and great customer service.
Hope you love your hair, and we look forward to seeing you again soon!
Very satisfied this company has…
Very satisfied this company has excellent communication with an excellent product
2026年4月21日
自発的なレビュー
Eayon Hair からの回答
Thank you so much for your lovely feedback! We greatly appreciate your recognition. We will keep providing high-quality products and thoughtful service for you.
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