I first contacted Ebanel on 3 June 2026…
I first contacted Ebanel on 3 June 2026 regarding a bulk order and wholesale partnership. When I didn't receive a response, I followed up again on 8 June, 9 June, 13 June, 17 June, and most recently on 30 July 2026.
I also received an automated email on 13 June 2026 stating that I would receive a reply within 2–3 business days, but that never happened.
What is even more disappointing is that my email tracking shows that my emails were opened and read multiple times, yet no one took a minute to send a simple reply. Even a short response saying "yes," "no," or "we're not interested" would have been appreciated.
I was interested in purchasing 30 units and hoped to build a long-term business relationship, but the complete lack of communication has been extremely disappointing.
If a company cannot respond to a genuine wholesale inquiry after nearly two months, it does not inspire confidence in its customer service. Based on my experience, I cannot recommend working with this brand.
However, if your team sees this review, replies to my inquiry, and resolves my issue, I will gladly remove this review and replace it with a 5-star review. I believe every company deserves the opportunity to make things right, and I sincerely hope you will.