eBazaar レビュー 394

eBazaar からの回答

2026年3月13日

Dear Customer,

Thank you very much for your kind feedback and for sharing your experience with our store.

We’re glad to hear that you were happy with our delivery speed, packaging, and order updates. At the same time, we sincerely apologize for the missing item in your order, and we appreciate your understanding while our team processed the refund promptly.

Your feedback motivates us to continue improving our service and ensuring a smooth shopping experience for all our customers.

We look forward to serving you again soon.

Kind regards,
Customer Support Team

eBazaar からの回答

2026年3月13日

Dear Customer,

Thank you very much for your continued support and for choosing us for Udhaiyam dhal varieties.

We’re delighted to hear that you are happy with the quality of the products and our fast delivery service. Your feedback truly motivates our team to maintain high standards in both product selection and customer service.

We look forward to serving you again soon.

Kind regards,
Customer Support Team

eBazaar からの回答

2026年3月13日

Dear Customer,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the damaged wheat flour packet.

We would like to clarify that our team carefully checks and securely packs all products before dispatch. We do not apply tape to damaged flour or atta packets, as such packaging would not hold properly. All items leave our warehouse in good condition.

Unfortunately, once the parcel is handed over to the third-party courier service, the package goes through multiple handling stages during transit. In some cases, rough handling during transportation can cause damage to delicate items such as flour bags.

We truly regret that this happened with your order. Please contact our support team with your order number and photos of the damaged product, and we will review the issue with the courier partner and assist you with the appropriate resolution.

Customer satisfaction is very important to us, and we appreciate your understanding.

Kind regards,
Customer Support Team

eBazaar からの回答

2026年2月26日

We are sorry to hear that you were not satisfied with your experience, and we appreciate you taking the time to share your feedback.

At Ebazaar, we always double-check all orders carefully before packing and dispatching to minimise any errors. However, in the rare event that an issue occurs, our standard procedure is to arrange a courier collection of the incorrect items at our own expense and provide a replacement or refund once the products are returned.

In your case, we offered to arrange courier collection from your address and process the appropriate resolution after receiving the returned items. We also offered an alternative option of providing a store coupon for your convenience. Unfortunately, both options were declined, and a refund was requested without returning the products, which is not in line with our returns policy.

As a small business operating in Ireland, courier and transaction costs are significant, and we must follow fair procedures for all customers.

We remain committed to resolving genuine issues in a fair and professional manner and are always happy to assist customers who follow the standard return process. If you are still willing to return the items, we would be glad to arrange the courier collection and resolve this matter.

Thank you again for your feedback.

– Ebazaar Customer Support

eBazaar からの回答

2026年2月26日

We are sorry to hear about your experience. The order was shipped to the address and Eircode provided at checkout. During the busy Christmas period, the courier mistakenly routed the parcel to the wrong depot, which was outside of our control.

Once we were informed, we worked with the courier, postponed the delivery as requested, and arranged for the parcels to be redirected. We covered significant courier costs on our side to ensure the delivery was completed.

When we contacted you, it was only to confirm the address details and assist with resolving the courier issue. We always aim to support our customers and resolve problems as quickly as possible.

Thank you for your feedback.
– Ebazaar Customer Support