Eco Boiler レビュー 

Very disappointed with the aftercare from this company.

Before I agreed to have my boiler fitted, the owner couldn’t do enough to get my business. Calls were answered immediately, communication was excellent, and I felt like a valued customer.

As soon as the job was done, that all changed. Responses became slow, I had to chase things up, and on one occasion an engineer turned up 45 minutes late without anyone bothering to let me know.

I’ve now spent over a month trying to book the “free” annual boiler service that was included. They refuse to offer appointments after 4pm, which is difficult if you work full-time, and despite saying they’d get back to me, they never have.

Now neither the company phone nor the owner’s phone is being answered, so I can’t even book the service I’ve already paid for. I can see that others are also experiencing the same thing. It’s completely unacceptable.

The boiler itself has been fine, but customer service shouldn’t disappear the moment they’ve got your money. Based on my experience, I wouldn’t recommend this company. The guy is a phoney!!!

We were booked to get a boiler service in April that was included when we had our boiler installed last year and they cancelled in the last minute. Then they never came back with a new date and I had to keep chasing them until now where they don’t even pick up the phone and looks like no one works there anymore. Terrible customer service and very disappointing experience.

We spoke to a guy name Adam who came out gave us a quote for a new boiler, (quote is free). We had a back boiler with immersion heater and instead wanted a combi boiler and new location. He quoted a very good and competitive price. I needed it done ASAP and he said two works with work over two days. I was very impressed! The work was carried out by a couple of people that are employed with eco boiler (no third party) and removed the old boiler, the gas fire, new plumbing around the home, removed the water tanks from loft, located and installed a new combi boiler all within two days. They were respectful and stayed later to make sure the job was done. They kept the hoise clean from mess and very polite! They even capped off our cooker for us when we asked. They even do a full flush and make sure everything works before leaving. Absolutely amazing and definitely will use again for services. The head office was lovely and understanding with invoices. Just a great experience!

Had new boiler installation from Eco-boiler last October
Boiler working well but have had nothing but trouble with a room thermostat which was also installed. Have tried phoning and sent e- mails numerous times without any response.The bungalow is either to cold or to hot!
We did have an older thermostat which worked fine
so obviously there is a problem.
Having spent a lot of money surely we deserve better customer satisfaction.

First class service from start to finish with Adam who carried out the survey being thorough and knowledgeable.
Jake the engineer, demonstrated true professionalism and a strong work ethic as he replaced a 40-year-old boiler.
I would happily recommend Eco Boiler to friends and family.

After having tradesmen to do work in our house through the years and having been ripped off on many occasions I was very apprehensive about having my boiler done and choosing someone to do the job properly, well I shouldn’t of been with these guys right from the start Adam the salesman came and talked through the different boilers etc and our options and gave us time to think about things with no pressure we went ahead and with in weeks we had everything fitted, the guys that did the work were friendly and very knowledgeable of what they were doing, they cleaned all the mess up each night before going home so we didn’t need to do anything. I would highly recommend this company to anyone.

Had an Air source heat pump installed by Eco Boiler. Very professional through out entire installation. Great communication. Would highly recommend. Great after care with quick response time also.

This team are so very good at what they do to the highest standard it is so easy to recommend them without hesitation..in fact I have already done so!
Adam was very knowledgeable and helpful with his advice on selecting a new boiler , Matthew who did the installation was meticulous in his work and sorted out problems that arose without any drama ( gas leak, low gas pressure) neat, tidy , courteous and such consideration towards the house itself eg where outside pipes should go so not to look unsightly.
Must not forget to mention Dan who turned up to help Matthew on day two for a while.
Thank you so much I’d give you ten stars if I could.
Mrs B. Lewes.

Recently had Simon and Cody install new combi boiler and very pleased with the service from initial contact with Adam through to final installation. Highly recommend this company.

Excellent service from start to finish lovely lads no mess would highly recommend

Excellent boiler. Great service from company. Polite and considerate staff. A pleasure to have had them carrying out work for us.

Recently had an emergency bit of work needed doing, Adam was great and friendly too! I’d highly recommend this firm to anyone needing work done.

Highly recommend!
Very professional, friendly and knowledgeable! Adam serviced our boiler and was very efficient and tidy! Thankyou again!

Great experience from start to finish. Boiler was installed exactly when needed to ensure the next phase of home renovations could continue. Everyone I dealt with were professional and courteous. Would highly recommend and, if ever the need, would use again

Thankyou to Adam who came out to service our boiler I wanted to make sure it was still safe with our new baby in the home and he was very knowledgeable and reassured us that we had nothing to worry about! Very thorough and kept everything clean and tidy whilst he worked ! Thanks again

I recently had Carl attend to install a boiler for me. From start to finish I couldn’t rate the service higher he was able to make an accurate recommendation of exactly what I needed at the initial enquiry and then the install itself was professional and smooth. Would highly recommend.

We had a Boiler service from Carl, the service was excellent and the whole team are very professional.
We have used Eco Boiler for years

Look no further than here ! They are the best !

Would highly recommend. We had a boiler fitted at our offices, excellent service from start to finish, on time and worked round us with no disruptions. Great company.

We had a new boiler put in and the service from Carl was excellent. The process from quote to installation was great and could not recommend enough.

We had Carl carry out a boiler replacement recently, and we were most pleased with the service from the first point of contact, right through to sign off. Would highly recommend.