After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... ãã£ãšèŠã
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Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the âdeliveryâ aspect, I ordered at 2:20pm on 22nd and... ãã£ãšèŠã
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Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... ãã£ãšèŠã
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This was my 2nd order of these firelighters. I discovered that the first order front September 2025 , whilst they work well, were used up sooner than expected and calculated the box had contain a max... ãã£ãšèŠã
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ecoblaze ã«ã€ããŠ
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Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
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White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, è±åœ
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4.4
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Illegal!! Misleading consumers and Unsafe marketing of products
Do not order from this website! I ordered âquality wood pellets perfect for pizza ovensâ which were sold as food safe and we have received cat litter (labelled as premium cat litter with a picture of a cat on the front) which contain glue and are absolutely not food safe.
The email address on the website does not work, my emails just kept bouncing back and when calling up the number provided on the website, the people were unhelpful and refused to accept liability or provide me with a refund.
I donât normally complain but this goes against all advertising standards and is exceptionally dangerous to suggest cat litter is food safe. I would strongly encourage EcoBlaze to amend their product pictures and descriptions to ensure they are not misleading their customers which is a legal offence Under the Consumer Protection from Unfair Trading Regulations 2008 and the Digital Markets, Competition and Consumers Act 2024, it is a criminal offence to deceive consumers.
2026幎4æ9æ¥
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ecoblaze ããã®åç
Dear Evie,
Thank you for your feedback. Weâre very sorry to hear about your experience and understand the seriousness of the concerns youâve raised regarding the product received and its suitability for use.
We also regret the difficulties you experienced when trying to contact us and your dissatisfaction with the support provided. This is not the level of service we aim to deliver.
We appreciate you taking the time to share your experience, and your comments will be reviewed carefully to ensure that product information, descriptions, and communication processes are clear, accurate, and meet the required standards.
Kind regards,
KM
Good service
The ecoblaze website is easy to use and find the product you want. Delivery for my order was free and quick given it included Easter. The firelighters are in a cardboard box and were packed into a large plastic bag. During the journey the parcel received some rough handling. The top of the boxes have a perforation to assist opening and one of my boxes had split open. Using a cardboard box for shipping might help. Or perhaps not using Evri as their driver dumped my parcel at my gate so I had no idea it was there.
2026幎4æ3æ¥
ecoblaze ããã®åç
Thank you for your detailed feedbackâwe really appreciate you taking the time to share your experience.
Weâre glad to hear you found the website easy to use and that your delivery arrived quickly, especially over the Easter period. Itâs also great to know youâre happy with the firelighters themselves.
Weâre sorry, however, to hear about the condition your order arrived in and the delivery experience. This is certainly not the standard we aim for. Your comments regarding the packaging and courier handling are very helpful, and we will pass this feedback on to both our packing team and the courier to help improve our service.
Thank you again for your honest reviewâit really helps us do better.
If you have a moment, weâd be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Economical , environmentally sustainable and actually work!
Looking for an economical and environmentally sustainable way of lighting the fire and these seemed to be the best I could find.
Having used now a couple of times they keep the light for the length we need to light our multi fuel (with logs and coal).
The size of box means no scrabbling to buy every couple of weeks and the cost is half that of the local stores.
Will re-order when the time comes.
2026幎3æ29æ¥
ecoblaze ããã®åç
Thank you for your wonderful feedback!
Weâre really pleased to hear that youâre finding the firelighters both economical and environmentally sustainable, and that theyâre performing well for your multi-fuel setup. Itâs great to know the larger box size and value are making things more convenient for you too.
We truly appreciate your support and look forward to your next order!
If you have a moment, weâd be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Terrible product
Terrible product. Do not buy. Full of very small cuttings of firelighters equivalent to about four 10p pieces is stuck together. Complained to them by email rang to check they had the email and heard nothing since (about a week ago). I will never buy from them again.
2026幎3æ28æ¥
ecoblaze ããã®åç
Dear Elisabeth,
Thank you for your feedback. Weâre very sorry to hear that you were disappointed with the product and that it did not meet your expectations. We understand how frustrating it must have been to receive an item that was not as described.
We also regret that you did not receive a response after contacting us, and we appreciate you taking the time to share your experience. Your comments will be used to review both our product quality and communication processes to help improve our service going forward.
Kind regards,
KM
Easy to order although next dayâŠ
Easy to order although next day delivery was promised which should have been Friday but they did not arrive until Tuesday unfortunately I was not at home but Evri delivered and left parcel where I asked them to.
2026幎3æ27æ¥
ecoblaze ããã®åç
Thank you for your feedback.
Weâre glad to hear you found the ordering process easy and that your delivery instructions were followed. However, weâre sorry that your order did not arrive as expected on the promised next day delivery and understand how disappointing that can be.
We appreciate you bringing this to our attention and will share your feedback with the courier to help improve the reliability of our delivery service.
Thank you again for your reviewâitâs really helpful for us to continue improving.
If you have a moment, weâd be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Let down by poor delivery service fromâŠ
Let down by poor delivery service from EVRI, advertised as delivered by a certain date. Actually delivered 3 days later and in multiple packages.
Products look good but arrived late.
Maybe the delivery date should not be advertised if they can not use a service that actually delivers as advertised
2026幎3æ28æ¥
ecoblaze ããã®åç
Dear David,
Thank you for your feedback. Weâre sorry to hear that the delivery did not meet expectations and arrived later than the advertised date, particularly as it was split into multiple packages. We understand how frustrating this can be when you are relying on a specific delivery timeframe.
Weâre pleased to hear that the products themselves look good, but we appreciate that the delay impacted your overall experience. Your comments regarding delivery expectations and carrier performance are noted and will be used to review how we communicate delivery times more clearly.
Kind regards,
KM
I have only received part of order fromâŠ
I have only received part of order from Evri.
2026幎3æ31æ¥
ecoblaze ããã®åç
Dear Dorothy,
Thank you for your feedback. Weâre sorry to hear that you have only received part of your order via Evri. We understand how frustrating this can be and appreciate how inconvenient it is when a delivery arrives incomplete.
We will look into this issue with the courier to ensure the remaining items are located and delivered to you as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience while this is being resolved.
Kind regards,
KM
ecoblaze ããã®åç
Thank you for your great feedback!
Weâre really pleased to hear you found the process smooth and straightforward, and that the product is looking promising. We hope it lives up to expectations once you start using it!
We appreciate your support and look forward to hearing how you get on.
If you have a moment, weâd be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Great product great price and speedyâŠ
Great product great price and speedy delivery
2026幎3æ30æ¥
ecoblaze ããã®åç
Thank you for your fantastic feedback!
Weâre really pleased to hear youâre happy with the product, the price, and the speedy delivery. Thatâs exactly the experience we aim to provide.
We truly appreciate your support and hope to serve you again soon!
If you have a moment, weâd be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
As always excellent product and service
2026幎3æ30æ¥
ecoblaze ããã®åç
Thank you for your continued support!
Weâre delighted to hear that youâre consistently happy with both our product and service. It really means a lot to us.
We look forward to serving you again soon!
If you have a moment, weâd be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
ecoblaze ããã®åç
Thank you for your feedback!
Weâre really pleased to hear youâre happy with the product. We appreciate your support and hope to serve you again soon!
If you have a moment, weâd be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Ordering was easy.
Ordering was easy.
Kept informed of the progress of my order.
Delivered promptly
2026幎3æ26æ¥
ecoblaze ããã®åç
Thank you for your great feedback!
Weâre really pleased to hear that you found the ordering process easy, were kept well informed, and that your delivery arrived promptly.
We truly appreciate your support and hope to serve you again soon!
If you have a moment, weâd be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
I havenât seen it yet?
2026幎3æ25æ¥
ecoblaze ããã®åç
Dear Alan,
Thank you for your feedback. We understand your concern regarding your order. Weâre pleased to confirm that your delivery has now been completed.
We apologise for any uncertainty while you were waiting and appreciate you taking the time to share your experience.
Kind regards,
KM
ecoblaze ããã®åç
Thank you for your kind review!
Weâre really pleased to hear that you found the product easy to light and that itâs doing the job well. Itâs great to know youâre happy with your purchase.
We appreciate you taking the time to share your feedback and hope to serve you again soon!
If you have a moment, weâd be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Excellent service
Excellent service. Free postage and packaging. Logs and fire lighters super quality. Will definitely buy again.
2026幎3æ24æ¥
ecoblaze ããã®åç
Thank you so much for your fantastic review!
Weâre delighted to hear you were happy with the service, as well as the quality of the logs and firelighters. Itâs great to know everything met your expectations.
We really appreciate your support and look forward to supplying you again in the future!
If you have a moment, weâd be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Not next day delivery
Excellent service though it wasnât next day delivery as stated.
2026幎3æ17æ¥
ecoblaze ããã®åç
Thank you for your review!
Weâre really pleased to hear you found the service excellent, though weâre sorry that delivery didnât arrive the next day as expected. We understand how important timely delivery is and appreciate you bringing this to our attention.
Your feedback helps us improve, and we hope to provide a smoother experience on your next order.
If you have a moment, weâd be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
ecoblaze ããã®åç
Thank you for your wonderful review!
Weâre thrilled to hear youâre happy with our service and truly appreciate your kind words. It means a lot to us, and we look forward to serving you again soon!
If you have a moment, weâd be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Really good web page,easy to scrollâŠ
Really good web page,easy to scroll through and to order goods. Very good prices. Delivery was very quick, really impressed with this company.
2026幎3æ23æ¥
ecoblaze ããã®åç
Thank you for your fantastic review!
Weâre thrilled to hear you found our website easy to use, enjoyed our prices, and were impressed with the speedy delivery. Your kind words mean a lot, and we look forward to serving you again soon!
If you have a moment, weâd be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Miss to deliver some ordered items
2026幎3æ19æ¥
ecoblaze ããã®åç
Dear Rebecca,
Thank you for your feedback. Weâre sorry to hear that some items were missing from your order. We understand how frustrating this can be, especially when you are expecting a complete delivery.
We appreciate you taking the time to share your experience, as it helps us review our picking and dispatch processes to ensure orders are fulfilled accurately in future.
Kind regards,
KM
ecoblaze ããã®åç
Thank you for your review!
Weâre delighted to hear youâre happy with both the wood and our service. Your feedback is greatly appreciated, and we look forward to serving you again!
If you have a moment, weâd be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
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