EcoGiants レビュー 72

EcoGiants からの回答

2026年4月7日

Really appreciate this, thank you.

ASHP installs are a bit of a leap for most people, so it’s always good to hear when it’s landed well and you’re happy with how it’s performing. Once they’re in and set up right, they’re just steady and reliable, which is exactly what you want from your heating.

Big shout to the team on this one. There’s a fair bit of planning and fine tuning that goes into getting a heat pump working properly with a home, so feedback like this goes a long way.

For anyone else reading, air source heat pumps are becoming a solid option if you’re looking to move away from gas and future proof your home. They tend to work best alongside upgrades like insulation, better radiators or underfloor, and even solar if you want to push efficiency further.

Thanks again for the recommendation, it doesn’t go unnoticed.

EcoGiants からの回答

2026年4月7日

Thanks for taking the time to leave such a detailed review, James. It genuinely means a lot.

We completely understand that initial hesitation, especially when something is offered through a funded scheme. It’s natural to question it. Our job is to make sure that from first contact through to completion, everything feels clear, professional and well delivered, so it’s great to hear that came across.

We’ll pass your comments straight on to the roofing team. Flat roof work is one of those trades where attention to detail really matters, from insulation build up and ventilation through to the final waterproof layer. Knowing you were happy with both the workmanship and the finish says everything about the standard they’re working to.

It’s also good to hear the electricians left a strong impression. Electrical work often happens alongside other upgrades like solar panel installation, battery storage systems and energy efficient heating controls, so having a team that’s tidy, respectful and technically sharp makes a big difference to the overall experience.

We’re especially pleased the office team could work around your schedule. We know how busy family life can be, so flexibility, clear communication and keeping things simple is something we put a lot of focus on behind the scenes.

For anyone else reading your review, the kind of work James is referring to typically forms part of wider home energy improvements. That includes flat roof insulation, loft insulation, external wall insulation, solar PV systems, battery storage, EV chargers, window and door upgrades, and full retrofit packages designed to make homes warmer and cheaper to run. A lot of this work is delivered through government backed schemes aimed at reducing energy bills and improving energy efficiency across the UK.

James, thanks again for the recommendation. Enjoy the warmer home, and hopefully the lower energy bills that come with it.

EcoGiants からの回答

2026年3月25日

Hi, thanks for your feedback – we’re really sorry to hear about your experience.

Our customer services team is already in contact and has been trying to reach you via phone and email to resolve this. Your MCS certificate has now been issued and re-sent. We recognise there was some disruption as your project manager was on extended leave, and we apologise for the delay this caused.

We use floor protection as standard, but we’ll be feeding your comments back to the installation team. As your project involved multiple specialist trades, we appreciate coordination didn’t meet expectations on this occasion.

A technician visit has been arranged to address the solar issue and any outstanding works, including electrics and flooring. We’re committed to putting this right and appreciate your patience while we do so.

EcoGiants からの回答

2026年3月25日

Thank you for the review, we really appreciate you taking the time to share it.

Great to hear Brad, Billy, Josh and Ollie looked after you properly. Turning up on time, being easy to deal with and taking the time to answer questions before getting stuck in is exactly how we expect our teams to work, so it’s good to see that come through.

Most importantly, we’re glad you’re happy with the finished roof. That’s what it’s all about. It’s a big job having work done on your home, so knowing you’re pleased with both the process and the end result means a lot.

We’ll pass this on to the lads, they’ll appreciate it.

Thanks again for choosing EcoGiants 👍

EcoGiants からの回答

2026年3月25日

Thank you for the great feedback, we really appreciate it.

Mark and Craig will be pleased to hear this – we’ll make sure it gets passed on to them. Being polite, tidy and getting the job done properly is exactly what we expect, so it’s good to know they delivered on that.

Glad you’re happy with the finish too. Insulation work can be disruptive, so it’s important it’s done right and left how it should be.

Thanks again for the recommendation and for choosing EcoGiants.

EcoGiants からの回答

2026年3月25日

Thanks so much for sharing your experience – we really appreciate it.

Brad, Nick and Alex will be pleased to hear your kind words. We always aim to be respectful, tidy, and minimise disruption, especially when people are working from home, so it’s great to hear that came across.

We’re also glad you’re happy with the finished roof and how the insulation has been installed. Feedback like this makes a big difference to the team and reinforces exactly the standards we strive for on every job.

Thanks again for choosing EcoGiants!

EcoGiants からの回答

2026年3月25日

great job of installing an extractor in the kitchen. Thanks guys.

Thanks so much for the feedback – we really appreciate it.

Nick, Brad and Alex will be pleased to hear you’re happy with the flat roof insulation and that they kept you informed throughout the job. Sharing progress photos is something we encourage so our customers can see exactly how the work is going.

Danny and Leo will also be pleased to hear you’re happy with the kitchen extractor installation. It’s great to know the whole team delivered a smooth, efficient service.

Thanks again for choosing EcoGiants – we really appreciate it!

EcoGiants からの回答

2026年3月25日

Thank you for the kind words – we really appreciate it!

The team will be pleased to hear you found them hardworking, friendly and tidy. That’s exactly the standard we aim for on every job.

Thanks for recommending EcoGiants – it means a lot!

EcoGiants からの回答

2026年3月25日

Thanks for the great feedback, Don – much appreciated!

Brad and Nick will be pleased to hear you’re happy with the work. We always encourage the team to be flexible and find smart solutions on site, so it’s good to see that came across.

Polite, professional, and ready to answer questions – that’s exactly the standard we aim for. Thanks again for choosing EcoGiants and for recommending us!

EcoGiants からの回答

2026年3月25日

Thanks so much for your feedback!

Nick and Brad will be thrilled to hear you’re so happy with their work. Going above and beyond is exactly what we aim for, so it’s great to know it made a difference.

We really appreciate you choosing EcoGiants and taking the time to share your experience.

EcoGiants からの回答

2026年3月25日

Hi, thank you for taking the time to leave your feedback.

We’re genuinely very sorry to hear about the ongoing issues and the impact this has had on residents. Safety, quality, and care for our customers are our highest priorities, and it’s clear in this case that expectations have not been met.

Our customer services and project teams have been engaging directly with those affected to assess the situation, arrange immediate remediation where possible, and ensure health and safety risks are managed. We are fully committed to working with all residents to resolve any outstanding issues, including liaising with the relevant contractors and specialists to prevent further damage.

We understand this situation has caused significant disruption and stress, and we sincerely apologise. Our teams continue to be in contact with everyone affected, and we are doing everything we can to put things right.

If anyone experiencing similar issues wishes to contact us directly for updates or support, our dedicated team is available via email or phone.

EcoGiants からの回答

2026年3月25日

Thanks so much for your kind words, Daniel!

Dom, Nicki and Dec will be thrilled to hear you’re happy with their work. Taking the time to do things properly, protecting furniture, and leaving the space clean at the end of each day is exactly what we expect on every job.

We’re really pleased you’re happy with the insulation and plastering and appreciate you taking the time to share your experience. Thanks again for choosing EcoGiants!

EcoGiants からの回答

2026年3月25日

Thank you so much for taking the time to leave such detailed feedback!

Dom, Nicki, and Dec will be absolutely thrilled to hear your kind words. At EcoGiants, we take pride in having professional, reliable, and hardworking teams who go above and beyond on every project. From starting early in the morning to working long days and staying focused to get the job done efficiently, their commitment really shows. We always make sure our teams maintain excellent communication with homeowners, keeping you updated on what’s happening, when, and how, which is especially important for internal wall insulation (IWI) and other retrofit energy efficiency measures.

Internal wall insulation is a major home improvement that can dramatically increase energy efficiency, reduce heating bills, and make homes warmer and more comfortable all year round. We understand that these projects can be disruptive, which is why Dom, Nicki, and Dec take extra care to cover and move furniture, protect your home, and clean up thoroughly at the end of every day. Feedback like yours highlights exactly why we focus so strongly on combining quality workmanship with exceptional customer care.

At EcoGiants, we specialise in a wide range of energy efficiency and home improvement solutions, including internal and external wall insulation, flat roof insulation, loft insulation, and other retrofit measures fully compliant with PAS 2035 standards. Our experienced teams are trained to deliver safe, efficient, and long-lasting results that improve both comfort and energy efficiency in every home. Whether you’re looking to reduce your energy bills, improve thermal performance, or make your property more environmentally friendly, EcoGiants has the expertise and experience to make it happen.

It’s fantastic to hear that you found our team professional, approachable, and genuinely lovely to work with. We know that these home improvements are a significant investment, and ensuring the process is smooth, stress-free, and delivered to the highest standards is always our goal. Dom, Nicki, and Dec will be very pleased to know their hard work, care, and attention to detail have been appreciated.

Thank you again for your glowing recommendation. Reviews like yours not only help our team feel valued but also help other homeowners looking for trusted, reliable, and professional energy efficiency solutions in the UK. We look forward to the opportunity to work with you again on future projects and help make your home warmer, more efficient, and more sustainable for years to come.

EcoGiants からの回答

2026年3月25日

Mark and Craig will be really pleased to hear this – they take a lot of pride in making sure every job is done carefully and properly. From protecting your home and working efficiently to tidying up at the end of each day, they really go the extra mile to make sure things are done right and stress-free for you.

It’s brilliant to know you’re happy with the finished work and feel it’s been done to perfection. Feedback like yours is exactly why the team loves what they do – helping homeowners improve their homes while making the process as smooth as possible.

We really appreciate you choosing EcoGiants and taking the time to let us know – Mark and Craig will be smiling reading this!