Theres better options
Signed up to Ecom Tools to compare it against a competitor platform Iâm already using. Within 5â10 minutes it was obvious a lot of the tools advertised either arenât available or are heavily restricted (Higgsfield, freepik etc etc)
Cancelled straight away and asked for a refund as iâd barely used it for more than 15 mins, but that was refused.
Feels pretty misleading vs whatâs shown on the site. Ended up going back to my previous tool. Much better experience.
Rank market ããã®åç
Hi Lucas,
Thanks for your feedback â weâre sorry to hear the experience didnât meet your expectations.
Weâd like to clarify a few important points. The availability of models and tools (including Freepik and Higgsfield) is clearly outlined on our website before purchase. It seems there may have been a misunderstanding, as this information is presented transparently to help users make an informed decision.
Regarding your comment about restrictions: the limitation youâre referring to is related to account access (i.e., login/email usage), not the tools themselves. In fact, we offer unlimited image generation with Higgsfield, as well as unlimited video generation via Freepik using models like Kling 2.5, Minimax, and Halio.
We also want to highlight that we strive to be one of the most transparent platforms in the market â all details about included tools, pricing, and any limitations are clearly listed on our site. Compared to alternatives offering a much smaller set of tools (often around 10), our platform provides access to 80+ tools.
Lastly, your subscription was canceled shortly after signup, and a refund request was submitted within 15 minutes. As outlined in our policy, refunds are not applicable once access has been granted, which is why the request was declined.
Weâre always happy to help clarify any questions before or after purchase, and weâd welcome the opportunity to assist you further if needed.
