I recently ordered the diamond shorts and the rainbow Dynamite jeans. Not only do they fit perfectly, but they are absolutely stunning!! These are definitely perfect for a girl's night, your next date... もっと見る
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Amazing customer service! I recently ordered an item from EdgyLittlePieces and when I tried it on I realised I needed a smaller size. I emailed their customer service address and I had a reply virt... もっと見る
Edgy Little Pieces is my current fashion obsession! Their Diamanté Denim Collection is next-level—stunning jeans, shorts, skirts, and more that are guaranteed to turn heads. The quality, intricate... もっと見る
Wow, what an amazing little business 🤩 From the start of my enquiries to receiving my order I cannot fault your customer service. Email replies were pretty much instant with all the help on s... もっと見る
企業情報
当該企業による記述
Edgylittlepieces is an edgy, affordable brand selling pieces without breaking the bank
連絡先
4.5
優良
248件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 71％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The customer service was excellent
The customer service was excellent , I ordered the wrong jeans for my girlfriend so I asked if they could get exchanged for the correct pair she wanted. They were more than happy to help make the exchange happen! All my questions were answered fast and to a good extent. Will be shopping again 🫡
2024年12月17日
自発的なレビュー
The most incredible jeans and quality I…
The most incredible jeans and quality I have ordered! Super fast shipping to the US and the jeans are so gorgeous. You can dress them up or down! Will absolutely be ordering more!
2024年12月15日
自発的なレビュー
The most polite and helpful
The most polite and helpful! I left it very last minute and still managed to get back to me super quick and ensure my jeans arrived next day! I had so many compliments on them and the quality! This won’t be my last order thank you so much xxxx
2024年12月13日
自発的なレビュー
Amazing clothing and even better…
Amazing clothing and even better customer service
2024年12月6日
自発的なレビュー
Not a great experience so far
Not a great experience so far. Jeans were a Christmas present and have a hole in them. I've been told a new pair will be sent once I send them back but they don't seem in any rush to make sure I get them in time for Christmas. Currently awaiting a response back as the pre paid return they have sent me requires a printer and I don't have one.
Update - have replied today and sorted my return. Confirmed new jeans will be sent out on the next working day. I am happy this has been resolved.
2024年12月13日
自発的なレビュー
Edgylittlepieces からの回答
Hi Sarah,
We are sorry that you received a faulty product, I can appreciate that this is very disappointing especially with it being your first order from us.
I have checked the email thread and I can see that the team handled your issue quickly and efficiently. A free returns label was issued to you within of hours of you notifying us about the issue with your order.
Emily also made sure to mention to you that when the label is used, a new pair of jeans would be dispatched on the next working day to ensure that you would receive them for Christmas so I’m not too sure where the misunderstanding that we’re not in a rush to resolve the issue has come from.
We have worked with you to resolve the (lack of) printer issue and ensured that your jeans could be safely sent back, and also notified you that the new pair will be dispatched on Monday to ensure delivery before Christmas.
I feel as though we have done all we can to resolve the problem.
Thanks,
Gabriella
(Managing Director)
I am writing this review solely based…
I am writing this review solely based on the customer service thus far, not on the items yet delivered. I have been working with the team on getting my item delivered to the US and they have been really swift to respond to my questions. I cannot wait until my item arrives!
2024年12月13日
自発的なレビュー
Top tier customer service
Super speedy service when requesting an exchange! Much better and faster than I ever would have expected.
Definitely will be shopping here again!!
2024年12月13日
自発的なレビュー
Amazing service and quick response and…
Amazing service and quick response and fast exchange when needed
2024年12月13日
自発的なレビュー
Edgy little pieces
Emily has been amazing to deal with when my jeans arrived they were to big so sent back for a exchange and she has sent them express to make sure they arrive for
My Christmas party she has kept in contact with me
Via email very happy customer x
2024年12月11日
自発的なレビュー
Ordered the light grey wide leg…
Ordered the light grey wide leg diamanté jeans and they are absolutely stunning. Perfect size/fit and quality. Love them!
2024年12月11日
自発的なレビュー
ELP Customer service is 10/10
I was super excited to order an outfit after seeing their videos on instagram. Out of excitement I had an over sight on sizing. I ordered the wrong sizes for the US, but no worries. Emily was quick to help and I was able to reorder the correct size.
2024年12月1日
自発的なレビュー
Five start service
Customer service was great, Emily was very helpful with making sure I got my order in time for my party even with a shipment delay, would definitely recommend to anyone.
2024年12月7日
自発的なレビュー
Beautiful item
Order came in a timely manner and were stunning, however I needed the next size up. I emailed and had an almost instantaneous reply from Emily. After sending my item back as instructed, I was informed when they reached the warehouse and that the exchange item was on its way. They fit amazing!
Great communication and great product.
2024年12月7日
自発的なレビュー
Fab customer service
Fab customer service! Had previously emailed about some beautiful out of stock diamanté jeans, Emily was so kind to email me back letting me know they was back in stock for me to order! Very happy I got my hands on a pair before they sold out again.
2024年12月6日
自発的なレビュー
I placed an order this evening
I placed an order this evening
I had to send an email to query a few things and Emily replied to me pretty much straight away. Communication is great and I can’t wait to receive my item!
2024年12月4日
自発的なレビュー
They helped fix my order issue almost…
They helped fix my order issue almost immediately!! Super fast customer service and such cute products! Will shop here again.
2024年12月4日
自発的なレビュー
Servizio clienti eccellente
Servizio clienti eccellente, ho sbagliato un ordine che mi è stato immediatamente annullato e rimborsato. Ora attendo che arrivi l'ordine corretto...grazie
2024年12月4日
自発的なレビュー
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