Lens arrived in a flimsy box withâŠPackaging left a lot to be desired
Lens arrived in a flimsy box with minimal padding. Felt like an afterthought for something this delicate.
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For over 65 years Edmund Optics (EO) has been a leading producer of optics, imaging, and photonics technology.
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Lens arrived in a flimsy box with minimal padding. Felt like an afterthought for something this delicate.
Before placing my order, I consulted Edmund Opticsâ customer support via chat to confirm product availability. I was assured that if the item was stocked in the UK, it would ship the next day, or within a week from their Netherlands warehouse.
I proceeded with the purchase based on that information. The following day, I received an email stating the product was not available at allâand might ship next year, if produced. This component is critical to my project, so I immediately contacted customer service to cancel the order.
Instead of processing the cancellation, they suggested I consider alternative products. I replied that I was open to alternatives, provided they met the same technical specifications and could be delivered promptly. I emphasized that timing was non-negotiable. Since then, Iâve received no response. My follow-up emails have been ignored.
The product was listed as available on their website. Their support team confirmed availability during our chatâeither in the UK or at their European warehouse. That turned out to be false. The earliest estimated delivery is five months away, contingent on future production.
This experience has been deeply disappointing. Despite presenting themselves as a professional supplier, Edmund Optics has proven unreliable and unresponsive. I now question whether Iâll ever receive the product I paid for. It feels alarmingly close to a scam.
I cannot recommend placing any orders with this company. Do not trust the availability shown on their website or the assurances given by their support team.
This was my firstâand definitely lastâexperience with Edmund Optics. The product was expensive and certified, and Iâve lost both time and money
I refer to:
Edmundoptics.co.uk
KÞbte mig et UV Viewing Scope.
FÞler sig sat tilbage i 50-erne. Her er ikke noget med at bruge plastik, det er bare gedient gennemfÞrt kvartsoptik og et godt solidt metalhus så man ikke er bange for at bruge det.
Der er langt imellem den slags oplevelser.
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