Eicgo レビュー 52

Eicgo からの回答

2026年3月18日

Dear Nancy
We’re very sorry to hear about your experience and understand how frustrating this must be.
Some products may have a temporary odor due to packaging and materials, which usually fades after airing out. However, we understand that this can be unpleasant, and we appreciate you bringing it to our attention.
Regarding the refund, a 20% refund is sometimes offered as a no-return convenience option. Customers may also return the item according to our return policy for a full refund. Return shipping costs can vary depending on carrier and location.
We never intend for any customer to feel dissatisfied or treated unfairly. We would like to review your case again and work toward a proper resolution. Please contact us directly at support@eicgo.com with your order number so we can prioritize your request.
We value your feedback and the opportunity to make this right.

Eicgo からの回答

2026年3月18日

Dear billie
We’re very sorry to hear about your experience and sincerely apologize for the sizing issue with your order. Receiving the wrong items is not the experience we want for our customers.
In some cases, partial refunds (such as 20% or 50%) are offered as a no-return convenience option. However, customers may also return items in accordance with our return policy for a full refund.
We understand how frustrating this situation has been, and we would truly like the opportunity to review your case again and ensure it is handled properly. Please contact us directly at support@eicgo.com with your order details so our team can prioritize your request and work toward a fair resolution.
We appreciate your feedback and the chance to make this right.

Eicgo からの回答

2026年3月18日

Dear Emily
We’re very sorry to hear that the size did not meet your expectations.
We understand how frustrating it can be when an item fits much smaller than expected. Sizing can sometimes vary depending on body shape and how measurements are taken, and we are continuously working to improve the clarity of our sizing information.
We would really like the opportunity to review your order and see how we can help. Please contact us at support@eicgo.com with your order details so our team can assist you.
We appreciate your feedback and the chance to improve.

Eicgo からの回答

2026年3月18日

Dear Rita
We’re very sorry to hear that your order has not arrived and that you haven’t been able to get an update.
We understand how frustrating this must be, and this is not the experience we want for our customers. Occasionally, delays or tracking issues can occur, but we would like to look into this for you as a priority.
Please contact us directly at support@eicgo.com with your order number so we can check the status of your shipment and assist you with a resolution, whether that be an update, replacement, or refund.
We appreciate you bringing this to our attention and the opportunity to make this right.

Eicgo からの回答

2026年3月18日

Dear Michelle
We’re sorry to hear that the product wasn’t the right fit for you and understand your concerns.
We work with international fulfillment partners, and return locations may vary depending on the order. We do our best to provide this information in our policy, and we appreciate your feedback on how we can make this clearer for customers.
In some cases, a partial refund is offered as a no-return convenience option. Customers may also return items according to our return policy for a full refund, with shipping costs depending on carrier rates and location.
We would be happy to review your case again and assist you further. Please contact us at support@eicgo.com with your order details so we can help.
Thank you for your feedback — it helps us improve.

Eicgo からの回答

2026年3月18日

Dear Todd
We’re very sorry to hear about your experience and understand your concerns.
First, we sincerely apologize if you received the wrong size — that is not the experience we want for our customers. We would like to review this and make it right.
Our 45-day satisfaction guarantee remains in place. In some cases, options such as discounted replacements or partial refunds are offered as alternatives for customer convenience. However, a full refund is available when the return is processed according to our policy.
We never intend for any customer to feel misled or treated unfairly. Please contact us directly at support@eicgo.com with your order details so we can prioritize your case and work toward a proper resolution.
We appreciate your feedback and the opportunity to improve.

Eicgo からの回答

2026年3月4日

Dear Jack
We’re very sorry to hear that the posture corrector did not work well for you or your daughter. We understand how frustrating it can be when a product doesn’t fit comfortably.
Sizing and comfort can vary depending on individual body shapes, and we are continuously working to provide clearer sizing guides to help customers choose the right fit.
If there’s anything we can do to assist you, please contact us directly at support@eicgo.com with your order details. We’d like the opportunity to review your case and see how we can help.
We appreciate your feedback, as it helps us improve both our products and customer experience.

Eicgo からの回答

2026年3月4日

Dear Michael
Your tracking number is SWX609330000030352402, you can track it on https://swiftx-express.com/track?trackingNumber=SWX609330000030352402 and you will receive it very soon.

Eicgo からの回答

2026年3月4日

Dear BJ
We’re very sorry to hear about your experience and the frustration this has caused. That is certainly not the experience we aim to provide.
We understand how sizing and fit can be challenging, and we are continuously working to make our product descriptions and sizing guides as clear as possible. We also take all quality concerns seriously and appreciate your feedback regarding stitching and elastic.

Regarding the refund, our 45-day satisfaction guarantee remains in place. In some cases, we offer a 20% refund as a no-return convenience option, while a full refund is available if the product is returned according to our policy. Return shipping costs can vary depending on location and carrier.
We would genuinely like the opportunity to review your case personally and ensure it is handled fairly. Please contact us directly at support@eicgo.com with your order number so our team can assist you promptly.
We value honest feedback and the chance to improve both our products and customer experience.

Eicgo からの回答

2026年3月4日

Dear delyse
We’re very sorry to hear that you received the wrong size and that this has caused frustration. That is certainly not the experience we want for our customers.
Customers may also return items according to our return policy for a full refund. Return shipping costs can vary depending on location and carrier rates.
We would like the opportunity to review your case personally and ensure it is handled fairly. Please contact us directly at support@eicgo.com with your order number and details so our team can assist you promptly.
We appreciate your feedback and the chance to make this right.

Eicgo からの回答

2026年2月23日

Dear Tom
We’re sorry to hear that you feel this way and understand that this situation has been frustrating for you.
We take feedback very seriously. Our review system is not designed to filter opinions based on star rating. Reviews may occasionally be moderated or delayed due to automated systems that screen for duplicate submissions, policy violations, or technical issues. This applies to both positive and negative reviews.
We do not manipulate ratings, and we are committed to transparency and fair representation of customer feedback.
Regarding your order, we understand you’ve previously contacted us. We would genuinely like to assign your case for senior review to ensure it receives proper attention. Please email us at support@eicgo.com with your order number and reference this review so we can prioritize it accordingly.
We value honest feedback and remain committed to improving both our products and customer experience.

Eicgo からの回答

2026年2月23日

Dear John
We’re very sorry to hear that the back supports arrived in that condition and that you have not received a timely response. That is certainly not the experience we want for our customers.
If the item arrived twisted or defective, we take that seriously and would like to review this matter as a priority. We also apologize if there was any delay in responding to your emails.
Please contact us directly at support@eicgo.com with your order number and photos of the items so we can assist you promptly with the return process and work toward a resolution.
We appreciate you bringing this to our attention and the opportunity to make this right.

Eicgo からの回答

2026年2月23日

Dear Luke
We’re very sorry to hear that the brace did not fit as expected and that you feel disappointed with your experience.
Sizing can sometimes vary depending on individual body shape and how measurements are taken, and we understand how frustrating it is when a product does not fit properly. We do provide a sizing guide to help customers choose the correct fit, but we are always looking for ways to make this clearer and more accurate.
We certainly never intend for any customer to feel treated unfairly. If there has been any issue with your order or return request, we would truly like the opportunity to review it again and work toward a solution.
Please contact us directly at support@eicgo.com with your order number so our team can personally assist you.
Customer satisfaction is important to us, and we appreciate the opportunity to address your concerns.

Eicgo からの回答

2026年2月14日

Dear Ward
We’re very sorry to hear about your experience and truly regret the frustration this has caused.

Thank you for bringing up the packaging and instructions. We are currently improving our packaging, and instructions are also available digitally. We understand how important clear guidance is and appreciate your feedback.

Regarding the refund process, our 45-day satisfaction guarantee remains in place. In some cases, a 20% refund is offered as a no-return convenience option. However, customers may return the item in accordance with our return policy for a full refund. Return shipping costs can vary depending on location and carrier rates.

We never intend for any customer to feel misled, and we would genuinely like the opportunity to review your case again. Please contact us directly at support@eicgo.com with your order number so we can personally assist you and work toward a fair resolution.

Your feedback is important to us, and we appreciate the opportunity to improve.

Eicgo からの回答

2026年2月11日

Dear Ivica
Thank you so much for sharing your experience! We're really glad to hear that the neck support pillow has helped make your sleep more comfortable and reduced your morning stiffness.
We also appreciate you mentioning the softness. Our pillow is designed to provide gentle, ergonomic support, but we understand that everyone has different preferences when it comes to firmness. Your feedback is very helpful for other customers considering their options.
If you ever have any questions or need assistance, we're always here to help!

Eicgo からの回答

2026年2月11日

Dear WJE
We’re very sorry to hear about your experience and truly regret the frustration this has caused.

Our 45-day satisfaction guarantee is something we stand by. In some cases, partial refunds may be offered depending on the return condition, timing, or shipping costs involved. However, we absolutely want to review your specific case carefully.

Please contact us directly at support@eicgo.com with your order number so we can resolve this properly. We are committed to finding a fair solution.
We appreciate your feedback and the opportunity to make this right.

Eicgo からの回答

2026年2月11日

Dear y Murray
We’re truly sorry to hear about your experience and understand your frustration.
Our goal is always to provide clear policies and fair solutions. We do offer a 45-day satisfaction guarantee. In some cases, customers are given the option of a partial refund (such as 20%) as a convenience solution that does not require returning the product. However, a full refund remains available when the return is processed according to our return policy.
Regarding sizing, we understand how disappointing it can be when a product does not fit as expected. We do our best to provide accurate sizing guides, and we are continuously working to improve clarity for our customers.
If there has been any misunderstanding or if your case was not handled properly, we sincerely want to review it again. Please contact us directly at support@eicgo.com with your order number so we can personally assist you and work toward a fair resolution.
Customer satisfaction is very important to us, and we appreciate the opportunity to make things right.