EightVape レビュー 19,074

EightVape からの回答

2026年4月10日

Dear Customer,

Thank you for being honest with us, and I’m truly sorry to hear about your experience — especially as a loyal customer of over six years. Please know that we take your feedback very seriously.

1. Regarding logging into your account:
1.1 Our website has recently been upgraded. As a result, you may need to re‑register on our site before you can log in again. Our team previously sent an email about this — could you please check your spam or junk folder to see if you received it?
https://www.eightvape.com/my-account/

1.2 Please rest assured, your points have been transferred. As a goodwill gesture, I’ve added an extra 300 points to your account as a thank you for your patience. Since our points system has been updated, the points shown on the new website may differ from those on the old one. You can review the new loyalty program rules here:
https://www.eightvape.com/loyalty-reward-page/

2. Regarding shipping carriers:
For local deliveries within Las Vegas, we have not changed our carriers. You can check your previous order emails — your earlier orders were shipped via B2B delivery. That said, we understand that different drivers may sometimes provide inconsistent service. We will certainly share your feedback with the carrier to help improve the experience.

3. If you're willing to give us another chance, please reach out to us directly. We would be happy to provide you with an exclusive discount code for your next order as a thank you for your loyalty and understanding.

We truly appreciate you being a customer for over six years, and we hope to make things right.

Best regards,
Yamee

EightVape からの回答

2026年3月27日

Dear Zane,

I'm truly sorry to hear that you've had a frustrating experience. That's certainly not the kind of service we aim to provide, and I'd really like to help make things right.

We're a trusted company with over ten years of experience, and we take customer satisfaction seriously. To be clear, we do not refuse refunds—if an order cannot be fulfilled, we always issue a refund. If you could provide your order number or account details, I'd be happy to look into your situation personally.

If you'd prefer, you can also reach out to us directly by clicking the link below to submit a ticket, and our support team will assist you promptly:
https://eightvape.zendesk.com/hc/en-us

I hope we can resolve this for you. Thank you for giving us the opportunity to help.

Best regards,
Yamee

EightVape からの回答

2026年3月13日

Dear Customer,

We're truly sorry to hear that you feel this way — that’s never the impression we want to leave with our customers.

If you're willing to share more details about your experience, we’d be happy to investigate and help resolve any issues. For example, did you not receive your package, or was there another problem with your order?

For your reference, we’re an established company with over 10 years of experience serving customers, and we always strive to be transparent and fair. We’d love the opportunity to make things right — whether that’s finding a solution for your current concern or offering an exclusive discount on a future order.

If you have a moment, please submit a ticket through our support page here, and we’ll prioritize your case:
https://eightvape.zendesk.com/hc/en-us

We hope to hear from you and earn back your trust.

Best regards,
Yamee

EightVape からの回答

2026年3月4日

Dear Customer,

Thank you for sharing your feedback, and I completely understand your frustration. It’s never easy to feel like your loyalty hasn’t been fully recognized, and I want to assure you that your concerns are being heard.

Due to recent updates and improvements to our loyalty rewards program, point values have been adjusted to align with the new system. While the number of points may look different, please rest assured that the redemption value remains the same, similar to how 1 US dollar and 0.86 euros represent roughly the same value under different systems.

You can review the updated Loyalty Rewards Program details and how points are now calculated by clicking the link below:
https://www.eightvape.com/loyalty-reward-page/

We truly value your continued support, and we’re here to help if you have any further questions or need assistance with your account. Please don’t hesitate to reach out.

Best regards,
Yamee

EightVape からの回答

2026年2月17日

Dear Benjamin,

Thank you for reaching out. I’m sorry to hear that you haven’t received your order. Let me take a closer look for you.

The order number is NEV78811, and the tracking number is 9468150206217001298115.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9468150206217001298115

According to the tracking details, your package was marked as delivered to a PO Box at your local post office in Valdez, AK 99686 on January 27, 2026, at 12:03 PM. The carrier noted the reason as "Insufficient Address."

We recommend visiting your nearby post office to check if the package is being held for pickup. Sometimes, when an address is incomplete or undeliverable, packages are held at the local post office rather than delivered to the physical address.

If you have any further questions, please click the link below to submit a support ticket and contact us.
https://eightvape.zendesk.com/hc/en-us

Best regards,
Yamee

EightVape からの回答

2026年1月27日

Dear Paidinn,

We sincerely apologize for the inconvenience.

1. Due to unexpected technical issues, our previous website suddenly became inaccessible, and unfortunately, we are unable to access it ourselves as well. In order to avoid disrupting purchases for both new and existing customers, we have migrated to a new website. Because this transition happened unexpectedly, we are prioritizing the listing of products with available inventory. If you are unable to locate a specific product, it is likely out of stock, and we will create the product link at a later date.

2. The website address remains the same, but all customer account information from the old site could not be carried over, which is why you are unable to log in. If you want to place a new order, please kindly register a new account at:
https://www.eightvape.com/my-account/

3. If you would like to retain your membership level and reward points, please register and become a member using your original 8V email address. Our technical team expects the points migration to be completed within 3–5 weeks. Once the points migration is complete, you can start using it.
https://www.eightvape.com/loyalty-reward-page/

4. We will send you an email after the package has been shipped. The email subject is "A note has been added to your order from EightVape". It contains the tracking number.

The order number is NEV112833.

We have sent the package. The tracking number for your order is 9468150106151000120491 via USPS.

The USPS logistics page shows that the package is in transit and is expected to arrive on January 30. However, we are not certain, and everything depends on the actual delivery time of the package.

Please click the link below to track shipping information:
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9468150106151000120491

Please rest assured that our shipping process, fulfillment warehouse, and operations team remain the same, and your orders will be handled as usual.

Thank you very much for your understanding and patience. If you need any assistance with registration or have any other questions, please don’t hesitate to contact us.

Best regards,
Yamee