EKM レビュー 3,166

EKM からの回答

2026年3月10日

Thank you for your five-star review.

We're glad to hear that Rebecca on our Customer Support Team was able to help you, and we'll be sure to pass your kind feedback along to her. It's always great to know when our team has been able to help.

Thanks again for taking the time to leave a review.

EKM からの回答

2026年3月10日

Thank you for taking the time to share your detailed review of the EKM online shop platform. We really appreciate you highlighting both the areas that have worked well for your business and the aspects you feel could be improved. Customer feedback plays an important role in how we shape our platform, and comments like yours help inform the features, functionality and services we develop in the future. Regarding payment integrations, we do promote our own payment gateway - EKMPay - as it offers the lowest fees and transaction rates available on the platform. We’re also sorry to hear that you feel the subscription pricing has become restrictive as your business has grown. We’d really like the opportunity to review your account with you and see if there are ways we can better support your EKM online shop moving forward, so a member of our team will be reaching out shortly. Thank you again for your feedback.

EKM からの回答

2026年2月20日

Thank you so much for your review! We're glad to hear that Hannah on our Customer Support Team was able to help you out. If there's anything else you need, please let us know.

EKM からの回答

2026年2月10日

Thank you for your 5-star review and for highlighting the support you received from Sam on our Customer Support Team. We’re really pleased to hear your query was resolved quickly and helpfully.

We’re sorry to hear you’re finding website performance challenging when it comes to generating sales. We understand how important this is for your business, and there are many tools and support available that can help improve performance and conversions. If you’d ever like to explore this further, our team would be more than happy to help and offer guidance.

Thanks again for your feedback - we truly appreciate you taking the time to share your experience.

EKM からの回答

2026年2月10日

Thank you so much for the fantastic review! We’re delighted to hear that you found the response to your query quick, clear and helpful.

It’s great to know you value the different ways you can reach our Customer Support Team - we aim to make getting help as easy and convenient as possible, whatever works best for you. Your kind feedback means a lot to us and will be shared with the team.

EKM からの回答

2026年1月30日

Thank you so much for taking the time to leave such a thoughtful review. We know PCI compliance can feel overwhelming, especially when the guidance isn’t always clear, so it’s great to hear that Dean from our Customer Support Team was able to step in and support you through the process.

Going above and beyond for our customers is exactly what we aim for, and we’ll make sure your kind words are shared with Dean and the ClearAccept PCI team. We’re really pleased you’re continuing to feel supported while you complete the remaining steps, and we’re here whenever you need us.

Thanks again for your feedback - it truly means a lot to us.

EKM からの回答

2026年1月30日

Thank you for the 5-star review! We’re delighted to hear you’ve had such a positive experience with our team.

Providing access to knowledgeable experts who understand real business needs is something we care deeply about, so we appreciate your feedback. If you ever need support in the future, we’ll be right here to help.

EKM からの回答

2026年1月9日

Thanks so much for your five-star review of Hannah on our Ecommerce Experts Team, and we're glad to hear she resolved your issue. Your feedback means the world to us - and we'll be sure to let her know!

EKM からの回答

2026年1月2日

Thank you so much for your kind words! We’re delighted that Beth was able to help and clarify things for you. It’s always great to hear when our team can make things easier and give peace of mind. We really appreciate you taking the time to share your experience!

EKM からの回答

2026年1月2日

Hi Martin,
Thank you for taking the time to share your experience with us. We’re really sorry to hear how frustrating this has been, and we completely understand why the issues you’ve described have been so disappointing - especially given how long you’ve been with us.

We appreciate how stressful it can be when technical problems affect important areas of your business, and we’re sorry for the impact this has had on you. This isn’t the level of service we aim to provide.

Since posting this review (and the duplicate on our Google Business profile), you’ve been in regular contact with Beth, our Customer Service Team Leader. Beth spoke with you by phone on 16th December and continues to work closely with you via email to help ensure everything is resolved and running as expected.

Our understanding is that the issues raised have now been addressed, however we want to make sure you feel fully supported. If there’s anything still not working as it should, or if you have any further concerns, please continue the conversation with Beth via your open support ticket so she can look into this further for you.

We’re genuinely sorry that your recent experience hasn’t reflected the service you expect from us, and we appreciate you raising these concerns.

EKM からの回答

2026年1月2日

Thank you for such a heartfelt review. We’re truly touched by your kind words. It’s wonderful to hear that Tia, Beth, and Olivia could step in and support you - especially with such a personal and meaningful project like your EKM online shop. We’re so glad we could make things easier for you, and we really appreciate your loyalty over the years. 💕

EKM からの回答

2025年12月5日

Thank you so much for your kind words! We’re thrilled to hear that you enjoy the service, and our team has been helpful whenever you’ve needed support. Your feedback really motivates us to keep providing quick and reliable assistance. We truly appreciate having you with us!

EKM からの回答

2025年12月5日

Wow - 11 years with us! Thank you for your incredible loyalty and for taking the time to share such a detailed review. We’re delighted to hear that our support and plans continue to meet your needs and budget. Your ongoing trust means the world to us, and we look forward to supporting your EKM online shop for many more years to come!

EKM からの回答

2025年11月25日

Hi Robert,
Thank you so much for your lovely review. We’re delighted to hear that Hannah, on our Ecommerce Experts Team, was able to get everything sorted for you so smoothly. I’ll be sure to pass along your kind words - it will make her day!
Best wishes, and thanks again for taking the time to share your experience.

EKM からの回答

2025年11月25日

Thank you so much for such an incredibly thoughtful review. We’re truly honoured to have supported you for over 10 years - it means a lot to the whole team. It’s wonderful to hear that the new design has made such a difference, and I know Olivia on our Design Team will be thrilled to hear your feedback.
We’re so grateful for your continued trust in us after all these years! If you ever need anything at all, we’re always here to help.

EKM からの回答

2025年11月25日

Thank you for the fantastic review! We’re so pleased to hear that you’re enjoying the EKM online shop platform and that you find the Customer Support Team helpful. Your recommendation means the world to us, and we’re here whenever you need a hand.

EKM からの回答

2025年11月25日

Thank you for the kind words! We’re glad to hear you received a quick and helpful response. If there’s ever anything else you need, please don’t hesitate to get in touch - we’re always happy to help.