Very disappointing experience with Elastic Email. Our domain was flagged and restricted due to a previous account, but we were never given a clear explanation of what exactly caused the issue... もっと見る
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Очень хорошая компания. С огромной внимательностью и заботой относятся к своим клиентам и отзывчивы к их проблемам. Более дружелюбной, компетентной и профессиональной технической поддержки и управленч... もっと見る
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Reasons why you should choose Elasticemail... 1)They ensure high deliverability rate, which means you'll make more money, same has happened to me 2)Superrrr.... easy to use software 3)Great... もっと見る
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Planets Nu (an online game) has been using Elastic Email for several years for both it's Email API and Email Marketing. The API is simple to integrate with, provides fast delivery and it's easy... もっと見る
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企業情報
当該企業による記述
Elastic Email is a powerful, affordable email delivery platform designed to help businesses manage email campaigns and chat messages. It enables email marketing, transactional messaging, automated marketing, and two-way communication channels, making it loved by small and mid-sized businesses, startups, and e-commerce businesses. Key aspects of Elastic Email include the Email API & SMTP, which allow developers to easily integrate email sending into their applications to send transactional messages. Email Marketing tools like a drag-and-drop editor supported by AI, smart contacts management, email automations, sign-up forms, pop-ups, and analytics to track the most important email metrics. Elastic Email also offers tools for Chat and Conversations management to keep the teams and customers aligned, thanks to live chat, team chat, and help desk features. Businesses can use various Integrations to connect their apps, shops, or platforms with top-notch email sending capabilities provided by Elastic Email. Elastic Email is known for its flexible pricing, scalable infrastructure, and responsive 24/7 customer support via email and chat, making it a top choice for companies looking to supercharge their email communication strategy.
連絡先
1208 Wharf Street, Unit 107, V8W 3B9, Victoria, British Columbia, カナダ
- marketing@elasticemail.com
- elasticemail.com
3.9
ほぼ満足
221件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very disappointing experience with…
Very disappointing experience with Elastic Email.
Our domain was flagged and restricted due to a previous account, but we were never given a clear explanation of what exactly caused the issue. We reached out multiple times to understand the problem and requested a proper review, but the responses have been vague and unhelpful.
We have since updated our entire website, improved our email consent system, and ensured everything follows best practices. Despite this, we are still unable to use our domain, and no concrete guidance has been provided on what needs to be fixed.
For a platform that claims to support businesses, the lack of transparency and communication is frustrating. Blocking a domain without clear reasoning makes it very difficult for legitimate users to operate and improve.
We are still open to resolving this, but we expect clearer support and proper review instead of generic responses.
2026年4月3日
自発的なレビュー
Elastic Email からの回答
Thank you for sharing your feedback.
Account and domain restrictions are applied to protect the integrity of the platform and ensure high deliverability for all users. These decisions are typically based on a combination of factors related to prior activity, compliance signals, and risk assessments, which unfortunately cannot always be disclosed in full detail.
That said, we sincerely apologize if our previous responses felt unclear or insufficient. We appreciate the steps you’ve taken to improve your website and email practices. This is exactly the kind of effort we encourage and value.
To move forward, we recommend submitting a formal review request with as much detailed information as possible about your current practices, including how contacts are collected, your sending strategy, and any recent changes implemented. This will allow our team to perform a more thorough reassessment.
We remain committed to working with you toward a resolution and improving your experience. Thank you for your patience, and we hope to provide you with clearer guidance moving forward.
Very good value for money
I use ElasticEmail both: for transactional and promotional messages. The deliverability is ok and IP pool is "green". Very good value for money. I recommend it
2026年2月13日
自発的なレビュー
Elastic Email からの回答
Thank you so much for your kind words and recommendation! We're glad to hear that Elastic Email is serving you well and that you're satisfied with our deliverability. Providing reliable service and strong value for money is exactly what we strive for. If there’s ever anything we can do to further support your success, our team is always here to help!
Elastic Email からの回答
Hello Henk, we’re sorry to hear you had a frustrating experience. That’s not the standard we aim for, and we’d really like to understand what went wrong. If you’re open to it, please reach out to our support team with a few details about the issues you ran into - we’ll do our best to help resolve them and improve your experience.
elastic vip user :)
I can say only positive things about them. Their support is slow sometimes, most of the time I got positive and helpful answer ca. in 10-16 hours, but rarely it happens to have answer in 24 hours. At the same time we always solve the problem with 100% success. So I really wanna give them A+++++ from my side :)
2025年12月18日
自発的なレビュー
Elastic Email からの回答
Thank you so much for the amazing feedback - we really appreciate it! 😊
You’re absolutely right that our response time can sometimes be longer than we’d like, but we’re glad that, even when it takes a bit longer, we’re able to get everything resolved successfully every time.
Customer service on transactional email api setup
My experience with Elastic Email’s transactional customer service has been excellent. Their support team is extremely prompt and hands-on. In fact, Bradley — the representative who helped me — went above and beyond by logging into my dashboard to directly troubleshoot and fix the issue. His responsiveness, professionalism, and willingness to take immediate action made the entire process smooth and stress-free. Really impressive customer service.
2025年11月19日
自発的なレビュー
Elastic Email からの回答
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our support team assisted you quickly and effectively. Delivering smooth, stress-free support is exactly what we aim for. If you ever need help again or have any questions down the road, we’re always here for you.
We had an SSL issue that they resolved…
We had an SSL issue that they resolved in seconds, and we are not even on the top-tier support package.
We have only had great experiences with their support team. Thank Elastic Email
2025年10月29日
自発的なレビュー
Elastic Email からの回答
Thank you so much for your kind words, Paul. We’re happy to hear that our support team resolved your issue quickly and that you’ve consistently had great experiences with us.
We truly appreciate your trust in Elastic Email and your positive feedback - it means a lot to our team. We’re always here if you need anything else!
great service
2025年10月6日
自発的なレビュー
Elastic Email からの回答
Thank you so much! We’re really glad to hear you’re enjoying our service. Your support means a lot to us!
Avoid at all costs – worst experience with an email service
I strongly advise everyone to stay away from ElasticEmail. My account was suspended without any explanation, right in the middle of an active campaign. Some of the emails were sent, but many weren’t – completely ruining the flow and effectiveness of the campaign.
To make things worse, they completely cut off all communication. No support, no response, nothing. Just silence.
And if that wasn’t enough, they didn’t refund the remaining balance in my account. They took the money, shut down everything, and disappeared.
This is not just bad service – this is outright shady. I wouldn’t recommend ElasticEmail even to my worst enemy.
And if you're still thinking of trying them out: they only store logs and statistics for 3 days. After that, you're blind – you can’t analyze performance, you can't track issues, nothing. Totally useless for any serious email marketing.
2025年10月3日
自発的なレビュー
Elastic Email からの回答
Hi Daniel,
We’re truly sorry to hear about your negative experience, but we’d like to clarify a few important points.
Our support team always responds to inquiries and provides detailed explanations for why a campaign or account may have been suspended. If you didn’t receive our messages, we encourage you to check your spam folder or contact us again directly so we can review your case together.
Regarding refunds, our billing team personally reviews every refund request and provides an appropriate and individualized response to each one. We take these matters seriously and always aim for fairness and transparency.
Regarding logs and statistics, their availability depends on the specific subscription plan you have. The retention period isn’t always limited to 3 days - higher-tier plans include extended access to historical data.
Our goal is always to provide reliable service and clear communication to all our users. If you could reach out to us at support@elasticemail.com, we'd be happy to review your case together.
Excellent service and outstanding support
We’ve been using ElasticEmail for our large-scale email campaigns and are very satisfied with the service.
The platform is reliable, easy to use, and provides all the features we need for managing high-volume sending.
Special thanks to the support team — especially Bradley — for being extremely responsive and helpful.
They quickly assisted us with increasing our IP limit, and the whole process was smooth.
Highly recommend ElasticEmail to anyone looking for a dependable email delivery service!
2025年9月18日
自発的なレビュー
Elastic Email からの回答
Thank you so much for sharing your experience! We’re thrilled to hear that Elastic Email has been a reliable solution for your large-scale campaigns and that our platform meets your sending needs.
We’ll be sure to pass along your kind words to Bradley and the rest of our support team. They’ll be happy to know their quick assistance made the process smooth for you.
We truly appreciate your recommendation and look forward to supporting your continued success with us!
E-mails are sent several times
We have been using Elastic Email for several years to send transactional and marketing emails to our customers. Overall, it worked reasonably well, although we occasionally encountered issues, which is why we set up Mailgun as a fallback some time ago and have had to switch over briefly on several occasions.
In the past few days, however, we’ve experienced one nightmare after another: timeouts, emails not being delivered at all, and even emails being sent multiple times. Today alone, we lost a few hundred subscribers because they received our newsletter several times.
It feels as though the people working there now have no idea what they are doing. We can no longer subject our customers to this. We’ve therefore decided to switch to another provider, even though few competitors can match Elastic Email on price. But if the service doesn’t work, no one benefits.
2025年9月17日
自発的なレビュー
Elastic Email からの回答
Hi Andreas,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you’ve faced, especially the repeated delivery problems and the impact this has had on your subscribers.
Your feedback is very important to us. We’re already investigating the problems you mentioned, and we’d love the chance to review your account in detail to understand what went wrong and prevent this from happening again. If you’re open to it, please reach out to our support team at support@elasticemail.com, and we’ll prioritize your case.
We know you’ve made the decision to switch providers, but we’d still like to make this right and restore your confidence in our service. Thank you again for your candid feedback - it helps us improve.
All I can say is "WOW"
You need to avoid this company at all costs - you should be sure to read the 1 Star reviews to understand what is actually going on here.
2025年6月12日
自発的なレビュー
Elastic Email からの回答
Hi Charlie, we're truly sorry to hear about your experience.
We would love the opportunity to learn more about what went wrong and how we can make things right. If you're open to it, please reach out to us at support@elasticemail.com so we can look into your specific concerns and work toward a resolution.
Great support team 💪
2025年5月21日
自発的なレビュー
Marco and the team at Elastic mail…
Marco and the team at Elastic mail always reply to issues quickly. It is an amazing level of service.
2025年5月20日
自発的なレビュー
Elastic Email からの回答
Thank you so much, John, for your kind words! We're thrilled to hear that Marco and the team have been able to support you quickly and effectively. Providing top-notch service is a core priority for us at Elastic Email, and it’s great to know we’re hitting the mark. If there’s ever anything else you need, don’t hesitate to reach out!
Good support team
2025年5月20日
自発的なレビュー
Elastic Email からの回答
Thank you for your feedback, Tristan! We're glad to hear that you had a positive experience with our support team. If you ever need further assistance or have suggestions on how we can improve, feel free to reach out. We're always here to help!
Elastic Email からの回答
Thanks, Amadeu, for the kind words! We're glad to hear you got a fast and effective answer - that’s what we’re here for. If you ever need anything else, don’t hesitate to reach out. We’ve got your back!
I have been struggling with stmp for my…
I have been struggling with stmp for my sites for the past 2 years, and elastic email fixed everything in a day!!! They just saved me one hundread hours this year alone. Well worth the 25$
2025年3月25日
自発的なレビュー
Elastic Email からの回答
Stephan, thank you for sharing your experience! We're thrilled to hear that we solved your SMTP issues so quickly after such a long struggle. Saving you time and hassle is exactly what we aim for, and it's great to know we're making a real difference. We're grateful for your trust and support. If you ever need anything, our team is here to help!
OK Marco solved all in a minute
2025年2月21日
自発的なレビュー
Elastic Email からの回答
That’s great to hear! We’re so glad Marco was able to help and get everything sorted so quickly. We'll be sure to pass along your kind words to him! If you need anything else, don’t hesitate to reach out - we’re always here to help.
Doesn't work with Gmail Accounts
This email service doesn't deliver on the most basic service - SENDING AN EMAIL! All sorts of excuses and hoops I have had to jump through all to not be able to send a single email after uploading my contacts. I asked for a refund and was given the run around. I will be going back to the service provider I was previously using. Disappointed.
UPDATE: Elastic email followed up and their support staff helped me and taught me what was the issues with my email account. While I wasn't able to get this service working they did make every effort to help me and provided great technical information and easy steps to follow. They also did refund me for the headache. I felt compelled to follow up and update my experience from a 1 star to a 2 star. The follow up customer service really was A+ but it was still too hard to get this service to work for me but thats has more to do with the lack of my technical knowledge.
2025年2月16日
自発的なレビュー
Elastic Email からの回答
We're truly sorry to hear about your experience, and we understand how frustrating this must have been for you. Sending emails reliably and efficiently is the core of our service, and it's clear we fell short in your case.
We know that going through additional verification steps and requirements can feel like unnecessary roadblocks, especially when you're eager to get started. These measures are in place to maintain high deliverability and protect all our users, but they should never come at the cost of a smooth user experience.
Regarding your refund request, we apologize if the process felt unclear or difficult — that's certainly not the experience we want to provide. If there's still anything we can do to make things right or assist further, please don’t hesitate to reach out to our support team directly.
We appreciate your feedback, and we’ll be using it to improve our service.
Elastic Email からの回答
Thanks so much for the kind words! We're really glad our support team was able to assist you promptly. If you ever need help again, just give us a shout - we’re always happy to help!
Great friendly and effective support.
2025年1月27日
自発的なレビュー
Elastic Email からの回答
Thank you for the great feedback! We're thrilled to hear that you found our support team friendly and effective - that’s exactly what we aim for. Don’t hesitate to reach out if you need anything else!
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