Elecrics レビュー 8

Elecrics からの回答

5日前

Hi Brock,

We’re sorry to hear about your experience, that’s definitely not the experience we aim to provide.

We’d like to look into this and get it resolved for you as quickly as possible. Could you please provide a photo or screenshot of your order confirmation, receipt, or any proof of purchase? This will help us locate your order and verify the refund status on our end.

In many cases, refunds may take a few business days to appear depending on your bank or payment provider, but we’re happy to double check everything for you.

Please feel free to reply here or contact us directly with the details, we’re here to help.

Thank you,
Elecrics Support Team

Elecrics からの回答

5日前

Hi Quin,

We’ve seen your multiple reviews regarding this matter and we genuinely want to help get this resolved for you.

We previously asked for a screenshot or photo of your receipt or proof of purchase so we can verify the order and check the refund status. While an order number was mentioned in your latest review, we’re still unable to locate a matching transaction without supporting documentation.

To move this forward, please provide a valid receipt, confirmation email, or proof of payment. Once we have that, we’ll immediately investigate and take the appropriate steps to resolve this.

We take situations like this seriously and understand how frustrating this must feel, our goal is to get you clear answers and a proper resolution as quickly as possible.

You can reply here, email us at support@elecrics.com
,or call us during business hours at 617-982-2325. We’re here to help and will do everything we can once we have the details.

Thank you,
Elecrics Support Team

Elecrics からの回答

2026年3月25日

Hi QD,

We take claims like this very seriously, however we are unable to locate any order under your name in our system.

At this time, we have no record of this purchase or any related communication. If you did place an order with us, please provide proof of purchase (such as a receipt, order confirmation email, or screenshot) along with the email used at checkout so we can locate your order and assist you immediately.

If a refund is due, we will make sure it is processed promptly once we can verify the transaction.

We are committed to resolving legitimate concerns quickly and appreciate your cooperation in helping us look into this further.

Elecrics からの回答

5日前

Hi Xavier,

Thank you so much for your kind review, we really appreciate you taking the time to share your experience!

We’re glad to hear the laptop is working great. We do apologize for the slight delay in delivery, and we’re always working to improve our shipping times.

If you ever need anything in the future, we’re always here to help.

Thanks again for your support!
Elecrics Support Team