Electropointuk レビュー 

This was a very difficult installation due to the age and complexity of our house. In hindsight it perhaps would have been better to have had a pre-fit survey conducted.

Fortunately the young man (Aidan) who came to do our job was outstanding in his willingness and ability to solve the various issues encountered (all related to routing the cable) and the installation was a complete success. I do hope the management of Electropoint read an give this guy a huge pat on the back. He is a credit to the organisation!

Is it company policy to flytip materials out the van into a picnic area in Crawford John?
And then set fire to everything and drive away?

From start to finish they were excellent to deal with. Sophia dealt with me on the ordering of the charger and installation date with ease and great communication.
Lucy was the installer and was brilliant. She was very courteous and took me through all that she was doing and took me through how to use the charger via the app. Her work was very neat and tidy.
In all an excellent service

It is hard to believe the previous reviews are for the same Electropoint who installed my charger.

I was quoted for a charger, pedestal and data cable, which was to be installed away from the house (and away from the wifi).

First appointment a friendly gentleman turned up, without a pedestal or charger. Told me the office was supposed to have phoned. He laid the cable, and when I asked whether the data cable was also laid, he informed me the office had decided I didn't need a data cable.

With regard to the pedestal, Jordan in the office told me the reason was someone had decided I wanted a more expensive one (which I didn't, and hadn't ever enquired about), and that I couldn't have one. So they hadn't sent any. He would arrange a new date to install the pedestal, and phone me back 'very shortly'. I am still waiting three weeks later.

I was sent an invoice, despite having no pedestal, charger or data cable.

Chasing them up several days later, Sophia told me a completely different story about the pedestal -that it simply hadn't been delivered- and that they would arrange one to be delivered soon, which they would then come and install along with the data cable, which of course would mean digging up the garden a second time. She would be chasing up the delivery that very day, and get back to me shortly.

Three days later I chased them up again, and by sheer coincidence they had just received word when the pedestal would arrive.

The second visit there were two different friendly gentlemen, who assured me I would be getting a pedestal and charger, as well as a data cable. They set the pedestal in concrete, and then had to nip to the shop because while it was a standard pedestal and a standard charger, they had not been provided with the right screws to attach the charger to the pedestal.

At the end of the visit they asked for the wifi password, and I reminded them the wifi does not reach the charger, which is why we needed the data cable. The friendly gentleman, like his colleague before him, advised me his boss told him not to install a data cable.

Chasing them up yet again, Sophia informed me she had 'gathered the facts', and proceeded to inform me the reason they had not installed a data cable was because the electricians had decided not to, because it was too far. This despite the fact that the data cable was to run to the same place as the power cable, and both electricians telling me their boss had told them not to install it. Clearly, someone was making things up.

Sophia also claimed that the electrician had determined there was good wifi signal at the charger. Which he hadn't, and there isn't. She then suggested I try simply connecting to this non-existent wifi (presumably then avoiding doing the work we agreed upon).

I was sent an invoice, despite not having a data cable.

I had now spent two days accommodating an installation that was supposed to take one, had not received what we agreed, and I now had the office creating entirely fictional versions of events to try and avoid doing the work. This was completely unprofessional, as well as dishonest. I made a complaint, and Josh took over.

Josh arranged for one of the electricians to come back the next day to install the data cable, though didn't tell me what time he would be arriving. The friendly gentleman turned up again, dug up the garden again, explained it would be harder to put in the cable because the concrete had set, and then had to nip to the shops because he had been given a data cable, but not the ends required to plug said cable into anything. After several hours I finally had the set-up that was promised three weeks prior, and I only had to chase up 8 times.

Josh explained he felt Sophia coming up with a completely fictional version of events was not dishonest, rejected my complaint, felt it unfair my pointing out I was lied to, and seemed offended that I was not grateful they had eventually delivered what they should have delivered three weeks prior.

Very positive experience from quote to finished job - knew exactly what was required and provided a professional service at a very competitive price

Lucy arrived bang on time and got the job done despite the difficult placement of the circuit board.

Excellent job. Highly recommended.

The engineer, Lucy arrived on time and carried out an excellent job . I am absolutely delighted with her work, her professionalism and her courteous manner. She was very helpful in showing me how the APP works and left a very clean and tidy job. Would have no hesitation in recommending Electro Point.

I recently had my EV charger installed by Electropoint, and I couldn't be more impressed with their service. From my initial enquiry to the survey, booking, and the actual installation, everything was handled professionally and efficiently.

The installation itself was top-notch – the team did a fantastic job, ensuring the cables were neatly fitted and leaving everything looking immaculate. Beyond just installing the charger, they went the extra mile by helping me set up the charging app on my phone and patiently demonstrating how to use it before leaving.

The entire process was seamless, and the team was knowledgeable, courteous, and highly professional. I highly recommend Electropoint to anyone looking for a reliable and high-quality EV charger installation. A truly five-star experience!

Connor and the team where fantastic. Installed my EV charger yesterday. Kept everything neat and tidy.
Friendly bunch.
Highly recommend.

Thank you all so much 🙂

I would highly recommend Electropoint Installations. Sophia and Sophie were excellent in sorting an install date which was only a week and a half after getting in contact with them. If I had gone elsewhere, I would have been looking at a minimum of 5 weeks. Gerry was fantastic on the phone discussing my requirements (even mentioned a potential grant of £400 which we might be entitled to). Lee and Ryan are excellent installers, neatly wiring the cable in my garage, installing the unit perfectly and even waiting for me to come home to help set up the app and go through the charger with me. Payment is after install (which is great) and the whole process was definitely a 5 out of 5 rating. If any of my friends are looking for an EV charger installer, I will be recommending them to Electropoint. Thanks again.

Electropoint is a really great Family run Company. Decent price for EV Charger and solar pv etc Gerry clearly explained full picture with Sophia organising G98 test and booking dates etc.Completed within 21 days of free site survey.Barry and Nathan carried out all electrical & roofwork install quickly and efficiently.
Left no mess. Very tidy

All pleasant folk to deal with from their Scottish base.
Highly recommend them.
GW

Gerry guided us through the whole process, which was great, their team came out and installed our charged and were very courteous, very experienced in their work and did a great job, very efficient and no mess.
Sophie was so helpful too, a great company , would definitely recommend if you need an EV charger installed. We couldn.t be happier. Thank you.

Great work by the team fitting my EV point really tidy work on hiding the cabling thanks uddingston branch

I had my charger installed today and I must say the 2 chaps doing the installation were fantastic. They had some obstacles to overcome but they worked hard at it and were determined to succeed and they did. They constantly asked my opinion on options and in the end they now have a very satisfied client and I have a great tool for the job. Thanks Electropoint

Darren arrived on time and was really knowledgeable. No mess,no fuss...Great job,thanks.

Fantastic service from start to finish.
Spoke to Gerry initially and agreed an installation date.
Engineer arrived on time and was done in a couple of hours.
Installation was really neat with no mess left behind.
I’d highly recommend them without hesitation and will definitely be using them again in future.
Superb.

This is a company you can trust 100%, I had a EV charger fitted today, ordered on Wednesday, very knolwledgable fitter excellent tradesman, very neat tidy job, fitter explained exactly what he suggested for fitting and took us through how to use the charger when instalation was complete.Service with Electropointuk is second to none. I fully recommend this company. Thanks to all.

Excellent service from beginning to end. Came on time, fitted charger neatly, tided up and even wiped down charger to ensure no dust or marks. Attention to detail was fantastic. They couldn’t have been more helpful in getting the right charger for me. All staff very friendly and efficient. It was a great customer experience.

ELECTROPOINT UK ARE ABSOLUTELY SUPERB!!!
It’s as simple as that. I initially used Electropoint UK to supply and fit a Zappi 2 EV Charger at my home. I specifically chose this particular charger as I wanted one that would be compatible with solar panels I planned to get in the future.
I then spoke to Gerry from the company and we spoke about the process of fitting a solar panel system and battery storage system in my my home to compliment the EV charger.
He gave me all the information I could ever need and also told me about the Scottish Government and Energy Savings Trust loan and grant scheme that would allow me to fund the installation of the solar panels and batteries way ahead of my intended timeframe.
Once this was all sorted out Electropoint then organised a suitable time with me to have everything installed.
The 2 electricians and roofers arrived when they said they would and installed the system over a day and a half.
There was no mess, no fuss and the installation went very smoothly. The guys tidied up as then went and nothing was too much trouble for them.
Once the install was completed everything was explained to me so I understood what the system was doing and how it all worked.
I must also mention Sophia who works in the office side of things. No question was too daft and she couldn’t be more helpful with all the paperwork etc. Communication was first class which is very reassuring when dealing with any company.
I really can’t praise the whole company highly enough and I wouldn’t go anywhere else for any of my electrical or renewable energy needs.
All I can say is “Use them”. You definitely won’t be disappointed.
They are a family run business who pride themselves on customer satisfaction and first customer service and after sales service.
I for one can totally vouch for that.

Electropoint were happy to match any quote we received and did! What's more they went out of their way to carry out a survey much earlier than our original booking and then booked us in for fitting all within 5 working days! The young team were extremely helpful and friendly, they are a credit to their Employers. We had a little hiccup with the App but they were happy to go out of their way and come out the following morning to set us up properly. Can't fault this company and Charlene for their customer service and would definitely recommend to anyone having a home EV charger fitted!