Eleganza レビュー 

Umpisurkea kokemus Eleganza-Helsinki -myyjän kanssa.

Tilasin normaalit L-koon shortsit, jotka saapuivat yllättäin Kiinasta noin kahdessa viikossa. Shortsien kooksi oli merkattu L mutta käytännössä ne olivat kokoa S.

Koska en halua laihduttaa 30 kiloa mahtuakseni shortseihin, niin aloitin palautusprosessin ottamalla ohjeiden mukaisesti yhteyttä asiakaspalveluun.

Palautusohjeiden sijasta minulle tarjottiin 15 prosentin alennusta, että pitäisin pienet shortsit palautuksen sijaan.

Pyysin uudestaan lähettämään palautusohjeet, jonka jälkeen sain tarjouksen, että pitäisin pienet shortsit ja saisin 50 prosenttia alennusta, että tilaisin uudet ja isommat.

Pyysin kolmannen kerran palautusohjeita, jonka jälkeen ne sainkin.

Tuotteet pitää palauttaa Kiinaan, joka olisi Postissa maksanut 59 euroa. Ottaen huomioon, että itse tuote maksoi alle 50 euroa, niin jätin palauttamatta.

Oma moka oli, kun en huomannut, että yrityksen sivulla lukee, että asiakas maksaa palautuskulut Kiinaan.

En enää ikinä tilaa tästä firmasta mitään, enkä suosittele sitä muillekaan. Firma lähettää ihan random kokoisia vaatteita, jotka joudut lopulta itse pitämään korkeiden palautuskustannuksien vuoksi.

Asiakaspalvelu tosin vastasi nopeasti, jopa viikonloppuna. Kiitokset siitä.

DO NOT BUY FROM THIS COMPANY - COMPLETE SCAM
I bought a pair of clogs from them - they arrived shoved in a bag, no packaging and looking nothing like the picture; clearly made in a factory in China. The quality is so bad I can't even begin to explain, they are not leather and they are not orthopaedic which they were sold as. I complained and was told I had to pay full postage back to Asia (or I could receive 10% back and keep them - wth would I want to keep something I can't and won't wear). Total total scam.

The worst experience ever! The item I purchased could not have been further from the pictures - which was a knit. It was a completely different material, and soooo cheaply made. The Company were a nightmare to deal with! The 100% money back guarantee was a lie. They offer you continual reasons not to give the return address and then when you get it, of course its from in China and it costs more to send back the item than what its worth. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. They call themselves "Eleganza Melbourne" and advertise as if they are an Australian Company which could not be further that the truth. There is nothing elegant about their clothing and and they have zero integrity as a Company. 100% SCAM.

I went into this store and brought a leather bag and a pair of readers. Did not try them on long enough to see if they fit right. They were too big and kept falling off my face. I went back to see if I can either return them or get a credit for them. The owner refuse to give me a refund or a store credit. She would not work with me. So I am out the money. Not good customer service. Will never buy in her store again. Do not buy here, do not recommend the store. You cannot return anything or get store credit.

I ordered a cardigan and a jumper from them May 31 after their shipping policy said 10 -15 business days.It arrived today June 26 after I lodged a Pay Pal dispute. Their advertising claimed the jumper was wool. It clearly is not wool, is synthetic and it is not the jumper advertised which had a knit in the sleeves very different from what is advertised and has gaps in the knit of the sleeves which I would never have bought for winter had I seen this jumper in their add.There is absolutely no labelling in both items stating the materials and washing in instructions. Even the threads on the buttons of the cardigan have not been cut off properly. A very inferior product for the price. Am going to lodge another dispute over the jumper. I would not buy from them again.

If I could give zero I would. Total sham company. I wish wish I had checked them out first here!!! Item took 5 weeks to arrive. Claim to be UK based and then tracking shows item in flight from China. I don’t even need the item anymore. They claimed ‘unexpected busy period’ and have literally no shame regarding their lies and joke of a company.

Surpris par le mépris de cette enseigne, mes commandes passées depuis le 7 mars 2024 n'ont toujours pas été livrées malgré différentes relances.

Les mails de réponse se limitent à des promesses d'une livraison imminente sans jamais donner de suite.

Aucune proposition de remboursement, étonnamment le site ELEGANZA est inaccessible.

Disponible pour mener une démarche commune pour dénoncer cette situation.

Olivier

Køb ikke noget!
Varen vi bestilte, bestod af en overdel med korte ærmer og tilhørende benklæder i en klar blå farve. Det vi modtog efter flere ugers ventetid, var en overdel med lange ærmer og at den blå farve angivet på deres hjemmeside ikke stemt overens med det vi modtog.
På den baggrund bad vi om at returnere eller få pengene retur, helt i overensstemmelse med de konditioner de angiver på deres hjemmeside. Efter flere mails endte det op med at vi kunne returnere til et eller andet sted i østen og for egen regning, hvilket strider med deres betingelser, (GRATIS RETURNERING) eller (PENGENE RETUR) vi accepterede det sidste, men så skulle vi acceptere en reduktion på 10%, hvilke vi nu har godkendt og venter på om det rent faktisk sker...

We are Eleganza Sposa the bridal company from Glasgow this company is a fraud company using our branding Email and telephone number. Please do not use or buy from this company at all!! We have reported them!!!

Ordered shoes on 13/05/2024 it is now 25/05/2024 still not received. What a shocking company, I sent messages and they sent me tracking info which just says they are in transit. All they are purporting is a lie all the advertised stats are a lie. Avoid them I am going to get my money back. What a con.

Terrible company, not serious and also steeling your money.
I can’t warn you enough to buy from this company as there quality is poor and cheap Chinese made.

Don’t buy from this company, they’re a rip off. They never respond to you and items are not as described, cheap rubbish

Avoid at all cost.
I purchased a pair of as described English leather boots. I confirmed with them that these were made in the UK. On arrival the boots were cheap Chinese rubbish and not even leather
I complained and was informed to return to China for refund at my great expense.
I referred the matter to PayPal and lodged a complaint. I won my grievance and was refunded in full by PayPal.
These people are lowlife scammers.
Do not give up and pursue through PayPal if applicable

DO NOT BUY FROM THIS COMPANY!! It is a SCAM and a CON!!
I ordered a brown jacket in Large size. When the jacket arrived it was 2 size too small. Furthermore, unlike as advertised, it was NOT genuine leather or leather at all. It was PVC! When I tried to return the jacket, I was advised to return it to an address in China, at a cost of £26 postal charge!

Don’t buy from this rubbish company. I ordered a large size (42” chest) leather jacket but received a small size, unable to fasten the buttons at the front. They are a Chines company not UK and their returns policy requires you to return items to China at your expense. They have an office in Leamington Spa from which I think the items are dispatched to UK addresses and should be the return address, not to China. Facebook should ban this firm from using their website.
Does anyone want a small size leather jacket at half price (£20).
I repeat, DO NOT EVEN THINK OF BUYING FROM THIS RUBBISH COMPANY.

Buyer beware, All items come from China, around 5 week delivery, more importantly, all returns have to go back to China, at BUYERS EXSPENSE, WHICH IS VERY PROHIBITED , IT IS NOT WORTH SENDING IT BACK DUE TO THE COST.
Sizes are really bad, always on the small size, by alot.
So be awareabout buying anything from the company, there not great in giving tha whole truth. On the plus side, there communication is pretty good, especially about telling you, it's at you cost to return the item, you have been warned, look somewhere else, and anyway the quality is poor, flea market stuff.

My experience with this dreadful company mirrors all the other comments.

Has anybody persuaded NatWest to do a chargeback??

UPDATE - Refund obtained from NatWest on a gesture of goodwill basis - appreciated

I have not received the shoes yet but by reading the other reviews they should be awful. My single star is for the scam about the delivery. Three working days! Haha! The boots are still in China after one week. Stay away from them. Fool me once shame on me today as it is quite simple to check on the Web...

Husband ordered size 6 leather boots.
They are definitely not leather and a size 7. Not boxed and took about 3 weeks to arrive. The same one's are also on Amazon described as faux leather. Trading standards need to be involved as customers are being conned.

Boots are not as they advertised, made of rubber and plastic DO NOT BUY - they are a scam! Feel such a fool falling for such a lie only I had to put a star to write the review- it would have been a minus 🤬