Eleglide supports the customer in the best way possible. Kaylee answered super fast, always the same day and resolved all the little problems I had in a heart beat. I wish all companies would be l... ãã£ãšèŠã
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Hier, problem with the assistance! After 3 years of good expérience, the assistance works by intermittence with the pedal, not with the handle. Looping for à spécialiste in Caen, France, Normandy, I... ãã£ãšèŠã
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Overall, weâre happy with the Eleglide bike and the assembly was pretty straightforward. I bought it for my partner, who is very happy with it. The only downside so far is that it doesnât always... ãã£ãšèŠã
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I bought the Eleglide M2 and after much use it was showing an E40 error on the motor. After contacting support, they first sent replacement parts (motor and controller), and when that didnât fully... ãã£ãšèŠã
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Eleglide is committed to making sustainable transport accessible to everyone. From our excellent value for money to our premium quality standards, we focus on providing a high-quality, affordable experience that goes beyond simply getting from A to B.
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4.3
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Eleglide supports the customer in theâŠ
Eleglide supports the customer in the best way possible.
Kaylee answered super fast, always the same day and resolved all the little problems I had in a heart beat.
I wish all companies would be like Eleglide.
I absolutely keep on buying from Eleglide, great products and the best support possible.
Thank you very much
2026幎4æ15æ¥
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Good!!!!!!
2026幎3æ27æ¥
The experience is very good
The experience is very good, they want to help and they even gave me the item for free
2026幎4æ11æ¥
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Great service
Swift response and the issue was resolved with no problem at all
2026幎4æ7æ¥
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eleglide.com ããã®åç
Dear Customer,
Thank you so much for your kind review!
We're delighted to hear that you experienced great service, a swift response, and a smooth resolution to your issue. That's exactly what we strive for every single day.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
If you ever need anything else, please don't hesitate to reach out. We'd be happy to help again.
Warm regards,
support@eleglide.com
After a delay from ordering to the bikeâŠ
After a delay from ordering to the bike being sent I now have a new Eleglide bike. Which is great. Throughout the process of waiting for the bike, the support has been amazing and faultless. I couldnât recommend the company enough.
2026幎4æ8æ¥
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eleglide.com ããã®åç
Dear Customer,
Thank you so much for taking the time to share your experience â and for your honest and generous feedback.
We sincerely apologize again for the delay in getting your Eleglide bike sent out. That said, we're truly glad to hear that you're happy with the bike itself and that our support team was able to assist you throughout the waiting process.
Your kind words â âamazing and faultlessâ â mean the absolute world to us. Knowing that we could still provide great support during a less-than-perfect situation is something weâre very proud of.
Thank you for recommending our company. We truly appreciate your understanding, your patience, and your trust.
If you ever need anything for your new bike â or have any questions at all â please don't hesitate to reach out. We're always here to help.
Wishing you many great rides ahead!
Warm regards,
support@eleglide.com
vélo non reçu
Le prix du vélo a été retiré sur mon comtpe le lendemain de mon achat et je n'ai toujours pas reçu mon vélo.
Date d'achat du 25 mars 2026 et nous sommes le 3 avril 2026
2026幎3æ27æ¥
eleglide.com ããã®åç
Dear customer,
Thank you for your feedback, and we sincerely apologize for the delay in receiving your bicycle.
We understand your concern. However, we would like to kindly note that we did not receive any email inquiry from you regarding this order. Your order was actually shipped on March 27, 2026. Unfortunately, due to a recent backlog at the FedEx warehouse, there has been a delay in the scanning and outbound processing of shipments.
We have already contacted FedEx to urge them to ship the handling of your package asap. The tracking number was provided to you via email. Could you please double-check your inbox (including the spam/junk folder) for our previous email with the tracking information?
For any future concerns, we kindly ask you to reach out to us via email first, as it allows us to assist you more efficiently. We truly appreciate your understanding and patience.
Thank you for giving us the chance to make things right.
Best regards,
support@eleglide.com
Super ð
TrÚs content de la prestation, le service est impeccable et le vélo trÚs beau .
Je recommande les yeux fermés
2026幎3æ27æ¥
eleglide.com ããã®åç
Dear Customer,
Thank you so much for your wonderful review â and for taking the time to share it in both French and with such enthusiasm!
We're absolutely delighted to hear that you're very happy with the service, that you found it impeccable, and that you love the look of your new bike.
"Je recommande les yeux fermés" (I recommend with my eyes closed) is one of the best compliments we could ever receive. ð
Your satisfaction means everything to us. If you ever have any questions or need assistance with your bike, please don't hesitate to reach out. We're always here to help.
Enjoy every ride, and thank you again for trusting us!
Warm regards,
support@eleglide.com
Tres satisfait de mon achat le moprideâŠ
Tres satisfait de mon achat le mopride m2 , tres bon matériel, je recommande vivement. Service client tres à l'écoute et rapide communication. Merci beaucoup
2026幎3æ27æ¥
eleglide.com ããã®åç
Dear Customer,
Thank you so much for your kind and enthusiastic review!
We're thrilled to hear that you're very satisfied with your Mopride M2 purchase and that you find it to be high-quality equipment. Your strong recommendation means a great deal to us.
It's also wonderful to know that our customer service team was attentive and communicated quickly. We always strive to be responsive and supportive, so your feedback truly validates our efforts.
Thank you again for choosing us and for taking the time to share your experience. If you ever need any assistance with your Mopride M2, please don't hesitate to reach out. We're always here to help.
Wishing you many great rides ahead!
Warm regards,
support@eleglide.com
Great support
My bike was delayed but when I contacted support they were very respectful and understanding and gave me the new schedule for my bike to be shipped and it was shipped on time this time. And they also gave me a gift for the delay.
2026幎3æ21æ¥
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eleglide.com ããã®åç
Dear Customer,
Thank you so much for taking the time to share your experience â and for your patience throughout the delay.
We sincerely apologize again for the initial delay with your bike. That said, we're truly glad to hear that our support team was able to assist you respectfully and clearly by providing the updated shipping schedule. It's great to know that the second shipment arrived on time.
We also hope you enjoyed the little gift as a small token of our apology. Thank you for acknowledging it so kindly.
Your feedback means a lot to us, especially your recognition of our support team. We will continue to work hard to earn your trust.
If you ever need anything for your bike or have any questions down the road, please don't hesitate to reach out. We're always here to help.
Wishing you many happy and smooth rides ahead!
Warm regards,
support@eleglide.com
eleglide.com ããã®åç
Dear Customer,
Thank you so much for your fantastic review â short, sweet, and powerful!
"Vraiment top" is exactly what we love to hear. We're delighted that you found our service fast, serious, and truly good.
Your recommendation and your smiley ð mean the world to us. We'll keep working hard to deserve your trust.
If you ever need anything, please don't hesitate to reach out. We're always here to help.
Wishing you many happy and smooth rides ahead!
Warm regards,
support@eleglide.com
There is no throttle for bike
There is no throttle for bike. I want manual to accelerate and go with ease add that to every model. And provide a minimum basic portable air pump with the bike.
2026幎3æ9æ¥
eleglide.com ããã®åç
Dear Customer,
Thank you for your feedback.
We apologize for any inconvenience caused.
Regarding the throttle, please kindly note that according to relevant regulations for electric-assisted bicycles, a throttle function is not permitted on this category of e-bikes. Therefore, our current models are not equipped with this feature in order to ensure full compliance with applicable standards.
In addition, the portable air pump is not included as part of the standard package and needs to be purchased separately. You are welcome to visit our official website to explore compatible accessories.
We appreciate your understanding and thank you for your support.
If you have any further questions or need assistance, please feel free to contact us.
Best regards,
support@eleglide.com
Eleglide support assistance
I bought the Eleglide M2 and after much use it was showing an E40 error on the motor. After contacting support, they first sent replacement parts (motor and controller), and when that didnât fully resolve the issue, they arranged a full repair at their service center.
Throughout the process, their customer support was very responsive, patient, and helpful. They covered shipping both ways and kept me updated, and in the end the bike was fully repaired with multiple components replaced.
Overall, it took some time, but Iâm very satisfied with how professionally Eleglide handled the situation and made sure the problem was completely fixed.
2026幎3æ27æ¥
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eleglide.com ããã®åç
Dear Customer,
Thank you so much for taking the time to share your experience in such detail.
We sincerely apologize again for the E40 error you encountered with your Eleglide M2 after all that good use. While it's never ideal when an issue arises, we're truly glad that our support team was able to assist you step by step â from sending the replacement parts (motor and controller) to arranging a full repair at our service center when needed.
It means a great deal to us to hear that you found our customer support responsive, patient, and helpful throughout the entire process. We also appreciate your acknowledgment that we covered shipping both ways and kept you updated along the way.
Most importantly, we're delighted that your bike is now fully repaired with multiple components replaced â and that you're very satisfied with how professionally the situation was handled.
Thank you for your patience. Thank you for giving us the opportunity to make things right. And thank you for choosing Eleglide.
If you ever need anything in the future, please don't hesitate to reach out. We're always here for you.
Wishing you many more happy and smooth rides on your Eleglide M2!
Warm regards,
support@eleglide.com
Kaylee helped me solve my rear wheelâŠ
Kaylee helped me solve my rear wheel replacement problem. Thank you.
2026幎3æ23æ¥
èªçºçãªã¬ãã¥ãŒ
eleglide.com ããã®åç
Dear Customer,
Thank you so much for your lovely review.
We're delighted to hear that we were able to help you solve your rear wheel replacement problem. She will be so happy to see your kind words and gratitude.
If you ever need any further assistance with your bike, please don't hesitate to reach out. We're always here to help.
Thank you again for choosing us and for sharing your experience.
Warm regards,
support@eleglide.com
Excellent Customer Service & Perfect Add-Ons for My M2
I recently ordered a spare battery and an official accessory directly from Eleglide for my M2 e-bike, and the experience was outstanding from beginning to end.Kaylee in support was incredibly responsive and helpfulâproviding clear guidance on compatibility and regulations, arranging bundling for free shipping, and sending payment links right away. The order was processed and shipped quickly, arriving in Ireland well-packaged and on schedule.The items are high-quality and have been a great upgradeâthe battery delivers noticeably better range and performance on rides. Everything feels reliable and well-made.Eleglide's customer service stands out as professional, friendly, and genuinely customer-focused. If you're considering their products or accessories, I highly recommend themâ5 stars all the way!
2026幎3æ20æ¥
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eleglide.com ããã®åç
Dear Customer,
Thank you so much for taking the time to share such a detailed and kind review! We are truly delighted to hear that you had a great experience with your spare battery and accessory order for your M2 e-bike.
Weâre also thrilled that the new battery is performing well and enhancing your riding experience. Your satisfaction and trust in our products mean a lot to us.
If you ever need any further assistance, please donât hesitate to reach out. Thank you again for your support and for recommending Eleglide!
Ride safe and enjoy the journey!
Kind regards,
support@eleglide.com
Das Rad ist bis jz eig sehr gutâŠ
Das Rad ist bis jz eig sehr gut vorallem fÃŒr den Preis!
2026幎3æ13æ¥
eleglide.com ããã®åç
Dear Customer,
Thank you so much for taking the time to share your thoughts! We're delighted to hear that you're enjoying your e-bike so far and that it's meeting your expectations, especially considering the value for money.
Your satisfaction means a lot to us. If you have any questions or need assistance as you continue riding, please feel free to reach out anytime.
Wishing you many great rides ahead!
Kind regards,
support@eleglide.com
Excellent service.
2026幎3æ11æ¥
eleglide.com ããã®åç
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service.
Your support means a great deal to us. If you ever need any assistance in the future, please don't hesitate to reach out.
Enjoy your ride, and have a wonderful day!
Kind regards,
support@eleglide.com
Problem with assistance Eleglide M1plus.
Hier, problem with the assistance! After 3 years of good expérience, the assistance works by intermittence with the pedal, not with the handle. Looping for à spécialiste in Caen, France, Normandy, I cannot find somebody to prepare the problem. Any suggestions? 3 stars for that, 5 for my 3 years experience ( coming if solution found!)
Thanks in advance
2026幎3æ18æ¥
èªçºçãªã¬ãã¥ãŒ
eleglide.com ããã®åç
Dear Customer,
Thank you for sharing your feedback and for your continued support over the past three years.
We are glad to hear that you have had a positive experience with your Eleglide M1plus, and we sincerely regret the inconvenience caused by the intermittent assistance issue.
To help resolve this problem, please contact us directly via email at
support@eleglide.com.
Our technical support team will work with you to diagnose the issue and provide the best possible solution. We are committed to ensuring your satisfaction and look forward to assisting you promptly.
Thank you again for your understanding and cooperation.
Best regards,
support@eleglide.com
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