I bought a vacuum packed bed settee and got an order number and when I questioned my delivery date I was assured it would arrive soon. Iâve tried contacting by phone and messages but had no luck. The... ãã£ãšèŠã
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Elephant in a box is simply revolutionary. Everything about it is unique. Its weight, ease of handling & transport, sturdiness & comfort. Built from paper, itâs an icon of sustainable furniture being... ãã£ãšèŠã
We placed our order and never got a confirmation. Then we went to the website when we still hadnât gotten a confirmation a couple days later and couldnât find a way to contact customer service. We sub... ãã£ãšèŠã
DO NOT TRUST THIS COMPANY. Amazing concept, terrible customer service. I would expect the sofa to last more than 3 years. The paper honeycomb base fails and loses its stretch overtime causing the sofa... ãã£ãšèŠã
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The nicest, strongest, most portable last sofa youâll ever buy... Easy to unbox. Easy to unfold. Easy to enjoy. We didnât invent the sofa. We reinvented everything about it. Introducing Elephant in a Box. Furnish your home out of a box.
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234 Fifth Avenue floor 2, 10001, New York, ç±³åœ
- 9172244179
- happy@elephantinabox.com
- elephantinabox.com
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I bought a vacuum packed bed settee andâŠ
I bought a vacuum packed bed settee and got an order number and when I questioned my delivery date I was assured it would arrive soon. Iâve tried contacting by phone and messages but had no luck. The site as been closed down and the number unavailable, so looks like I got shafted yet again. I wouldnât mind but I borrowed the money in the first place cos Iâm living h in a caravan with no furniture after a bad divorce. Really gives me no confidence in humanity any more
We placed our order and never got aâŠ
We placed our order and never got a confirmation. Then we went to the website when we still hadnât gotten a confirmation a couple days later and couldnât find a way to contact customer service. We submitted a form through the site and got no response. Saw elsewhere on the internet that they may have gone out of business. Very disappointing as we are big fans of the couch we have - we were just trying to buy a matching ottoman.
Great sofa with no customer support. Enjoy the sofa while it lasts. No warranty/customer support.
First of all I loved the sofa. But it's advertised as having replacement parts and having a warranty. Good luck on either. I was looking to buy another sofa and a replacement part for my current sofa. But I have called their number a dozen times, left voicemails, emailed and submitted messages on their website. No answer and no response. Sad because I really enjoyed the sofa and wanted to continue recommending this company to other people.
The couch is comfortable
The couch is comfortable. The couch is durable. The shipping was quick. The customer service was responsive.
The couch needs to be readjusted about once a week to keep things, well looking like a couch. The Velcro is holding, but it seems the back panels of the couch pop out, so I have to redo it.
One other note, the couch smelt like smoke-not cigarette- but camp fire upon arrival. I had to use some baking soda and sprinkle it on the surface and then use a vacuum to get rid of the odor.
Products designed to eliminate odors by spraying had no effect.
Excelelnt idea that needs some improvements.
I find it a very cool idea that has a great sustainability in it. It took a huge effort to reach that design. The finishing needs some improvements as in any new technology. I see the saving in trees cut and in the CO2 consumption of transportation. Super easy to assemble compared to IKEA products.
DO NOT TRUST THIS COMPANY
DO NOT TRUST THIS COMPANY. Amazing concept, terrible customer service. I would expect the sofa to last more than 3 years. The paper honeycomb base fails and loses its stretch overtime causing the sofa to sag and dip. Very sad considering the sofa was initially comfortable. Reaching out to customer service over phone, email or chat is impossible. If there's an issue with your sofa, good luck getting it fixed.

Elephant in a Box ããã®åç
Buyer beware
Buyer beware. This couch is not worth the money. Very flimsy, parts that do not fit, and thin fabric. Most importantly, they do not answer the phone and are very slow to answer emails. Have already started the return process without even getting the couch fully assembled, Parts wouldn't align. Not as easy to put together as the website depicts. Also know that parts are packed so tight , they are hard to remove from box. Will update on return process and refund. Lets see how smoothly that goes!

Elephant in a Box ããã®åç
Oversized back pillows
The back pillows need more filler. I will be adding filler from my other pillows. Otherwise Iâm very pleased with the product. Thanks Elephant in a Box

Elephant in a Box ããã®åç
Great concept but does not last
Great concept but does not last. Then when there is an issue they do not honor their guarantee. We bought a dynamic with an extension, had issues and reached out. We were told they would send us replacement parts, and they sent parts but they werenât the correct ones. Now trying to reach out again and they are ghosting me. This whole ordeal has lasted over a year. Do not waste your money and time with them.

Elephant in a Box ããã®åç
Perfect Sofa For A Small Family
Best Quality and Best Customer Service
I needed a sofa to fit a slender doorway and stair without compromising quality and comfort! I found it!
Fine couchâŠif youâre small.
I will start with the good first. The couch itself is decent. Very light and easy to move around, but thatâs where it ends for me. The bad: itâs too small. Itâs a great couch if you are under 5â6â and weigh less than 180 lbs. Iâm 6â tall and weigh 230 lbs, the back of the couch is not high enough and the seats are definitely not deep enough. After a year of owning it we are having regrets about purchasing the couch, especially for what we paid, this couch IS NOT worth what we paid for it. I could have paid $800 for it and still been unhappy with it. We will be replacing this one with a larger more comfortable couch and relegating the elephant to the basement rec room.
Good in beginning, does not last
Weâve had our couch for 1.5 years. The first six months were great - came on time, easy enough to assemble, comfortable, looked great. Then, slowly, the couch started to fall apart. The bottom started to come apart from the seat cushion area, etc. The nail in the coffin was when we disassembled the couch to move it - it never recovered. Basically, once a week, we have to shove all the pieces back together, and itâs really not comfortable anymore. Part of the reason we bought this couch was because we knew weâd be moving and it was easy to assemble/disassemble, but it really did not survive the move. To their credit, the company sent us some new pieces when we got in touch. But these pieces werenât really the problem - the couch had sadly lost its structural integrity.

Elephant in a Box ããã®åç
The couch couldnât have been easier toâŠ
The couch couldnât have been easier to put together and it has held up GREAT. One of the zippers broke on one of the cushions, and they immediately sent me a replacement, no questions asked!
Spot on delivery when I requested it
Spot on delivery when I requested it. Fantastic instructions. And a comfy couch!
Not as easy as u make it look!
The product is good we have a small tear in the fabric on the front. Itâs not as easy as you profess it to be to put together there are more difficulties to it. The sides do not fit easily in the little metal slides for the armrest, there are things that are not easy about this

Elephant in a Box ããã®åç
Enjoyable Company
I had a good experience with every staff member I spoke to whether it be for an order or a problem. I love my couch and my ottoman.
Recommended and Worth the Money
The couch arrived as expected and was easy to set up. It has been easy to disassemble and reassemble, directions are not required once you have set it up once. I would give it 5 stars, but I can't say it is the most comfortable couch in the world, but it certainly suffices.
Fantastic couch
Fantastic couch! Fantastic service and delivery! I love the furniture. I am a repeat customer five times! I am going to see where else I can clear out in my house to buy more.
Top notch service after the sale
Top notch service after the sale. Amazing in every way
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