I placed an order with them this year and, although I’d had an issue a few years ago, this time I was pleasantly surprised. There’s been a great improvement—communication was excellent, my order was d... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
My parcel was stolen by my delivery driver (EVRI/HERMES) who literally sent a photo of him sitting in his car with my parcel outside of my home and did not deliver. I contacted elevate because under T... もっと見る
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I absolutely the harley outre wig!! I've ordered this particular one several times! It's absolutely fabulous when I first wear it for awhile. However I dislike how it loses its shape so fast...hence w... もっと見る
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Wig arrived very fast. Was nicely packed and brand new. Thank you much for my first Elevate shopping experience, I definitely recommend this company over and over again. Great service, prices and with... もっと見る
企業情報
当該企業による記述
Elevate Styles is a leading online beauty destination specializing in premium wigs, hair extensions, and professional beauty products. We carry trusted brands such as Outre, It’s a Wig, and Mane Concept, offering a wide range of styles, textures, and colors to suit every look. Our focus is on quality, reliability, and customer satisfaction. From sourcing high-quality products to providing responsive support, we are committed to delivering a smooth and dependable shopping experience. Whether you are a professional stylist or styling at home, Elevate Styles provides the products you need to look and feel your best.
連絡先
1420 Atlantic Avenue, 08401, Atlantic City, 米国
- 1-888-676-2226
- customerservice@elevatestyles.com
- elevatestyles.com
3.3
まあまあ
2万件のレビュー
ネガティブなレビューの 92％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Longest shipping time ever!!
Took over a week for the wigs to ship out and will be 10 days by the time my order is received. Most companies are shipping same day so I don't know why elevate styles hasn't jumped on the band wagon. Since Amazon no ones wants to wait 10 days for anything especially hair!!!
2024年1月16日
Elevate Styles からの回答
I apologize for the delay in shipping your pre-order item. Typically, pre-order items are shipped within 3 business days, which means your order should have been dispatched on the 19th. Thank you for your patience during this time.
I am pleased to provide you with the following tracking update for your order:
Expected Delivery on
WEDNESDAY
24
January
2024
by
9:00pm
Your item arrived at our USPS facility in ALBANY NY DISTRIBUTION CENTER on January 23, 2024 at 10:41 am. The item is currently in transit to the destination.
Get More Out of USPS Tracking:
USPS Tracking Plus®
Delivered
Out for Delivery
Preparing for Delivery
Moving Through Network
Arrived at USPS Regional Facility
ALBANY NY DISTRIBUTION CENTER
January 23, 2024, 10:41 am
Departed USPS Regional Facility
PHILADELPHIA PA NETWORK DISTRIBUTION CENTER
January 23, 2024, 6:17 am
Arrived at USPS Regional Origin Facility
PHILADELPHIA PA NETWORK DISTRIBUTION CENTER
January 22, 2024, 9:30 pm
Accepted at USPS Origin Facility
ATLANTIC CITY, NJ 08401
January 22, 2024, 8:15 pm
Shipment Received, Package Acceptance Pending
BELLMAWR, NJ 08099
January 22, 2024, 7:08 pm
Shipping Label Created, USPS Awaiting Item
ATLANTIC CITY, NJ 08401
January 22, 2024, 12:59 pm
If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team.
Takes too long for the items to come
Takes too long for the items to come
It takes about 2 weeks and I think that is way to long.
2024年1月14日
Poor customer service
I've emailed you several times about returning a wig and although you've provided me with an RMA code, I've been given no further instructions. My return window is closing, which is why I believe you're not getting back with me.
2024年1月6日
Elevate Styles からの回答
I apologize for the delay in providing further instructions. Please return the wig with the RMA code at your earliest convenience. We appreciate your patience, and our team will process your return promptly.
They really told me 3-4 days to ship
They really told me 3-4 days to ship, but it took longer. They kept promising to ship out the next day instead of just saying item not in stock and really made me miss an event. You should communicate when u charge someone for something they didn’t receive.
2024年1月9日
Elevate Styles からの回答
We sincerely apologize for the inconvenience you experienced with the shipping of your order. We understand that you were expecting a quicker delivery, and we regret any miscommunication that occurred.
Your order was received on 1/9th, and we were prepared to ship the unit out on the 12th, though we did mistakenly mention the 11th. We genuinely apologize for any confusion this may have caused.
Please note that for PRE ORDER items, we typically require 2-3 business days before shipping, which was a part of our terms and conditions. We understand that this timeframe did not align with your needs on this occasion.
We value your feedback, and we'll strive to improve our communication to better serve you in the future. Your order has been promptly canceled per your request, and we hope to have the opportunity to serve you better next time.
If you have any further questions or concerns, please don't hesitate to reach out to us. Your satisfaction is important to us, and we're here to assist you.
Thank you for bringing this matter to our attention.
Products are always great!
Products are always great!
Shipping takes a while to get here though. Always says order placed at least for a week.
2024年1月9日
I have never had issue with this…
I have never had issue with this website I love it I always find something they are always up to date on on the newest wigs and delivery is quick
2024年1月8日
I did not receive my unit at all
I did not receive my unit at all. And it said it was delivered and I did not receive it at all. And I checked my tracking number and it said it was delivered in the mail box on the 12th but I didn't get it.
2024年1月5日
Elevate Styles からの回答
The carrier indicates delivery of the package. We will create a claim with the carrier and revert back to you.
Tracking Number:
9405516901642486519951
Copy Add to Informed Delivery
Latest Update
Your item was delivered in or at the mailbox at 1:03 pm on January 12, 2024 in HAMPTON, VA 23669.
Get More Out of USPS Tracking:
USPS Tracking Plus®
Delivered
Delivered, In/At Mailbox
HAMPTON, VA 23669
January 12, 2024, 1:03 pm
Out for Delivery
HAMPTON, VA 23669
January 12, 2024, 6:16 am
Arrived at Post Office
HAMPTON, VA 23670
January 12, 2024, 6:05 am
Departed USPS Regional Facility
RICHMOND VA DISTRIBUTION CENTER
January 11, 2024, 6:42 pm
Arrived at USPS Regional Facility
RICHMOND VA DISTRIBUTION CENTER
January 11, 2024, 2:25 pm
Departed USPS Regional Facility
PHILADELPHIA PA DISTRIBUTION CENTER
January 11, 2024, 7:35 am
Arrived at USPS Regional Facility
PHILADELPHIA PA DISTRIBUTION CENTER
January 11, 2024, 7:32 am
Departed USPS Regional Facility
PHILADELPHIA PA NETWORK DISTRIBUTION CENTER
January 11, 2024, 6:29 am
Arrived at USPS Regional Origin Facility
PHILADELPHIA PA NETWORK DISTRIBUTION CENTER
January 10, 2024, 10:34 pm
Accepted at USPS Origin Facility
ATLANTIC CITY, NJ 08401
January 10, 2024, 9:19 pm
Shipment Received, Package Acceptance Pending
BELLMAWR, NJ 08099
January 10, 2024, 7:18 pm
Shipping Label Created, USPS Awaiting Item
ATLANTIC CITY, NJ 08401
January 10, 2024, 1:14 pm
Hide Tracking History
Good quality
2024年1月5日
Quick delivery and good price
Ordered from here as the prices were better than in UK stores, and really impressed with delivery time. I received my items a lot quicker than when I ordered from a similar well known website in the UK.
2024年1月1日
Delivered correct item in a timely manner!
Would give 5 stars if shipping wasn't so expensive.
2024年1月4日
Never received
Never received. I been emailing them for days still haven’t received a reply only on this dumb ass review I have. Bad customer service! Will never shop here again
2024年1月2日
Elevate Styles からの回答
We refunded you. Have a nice day.
Your package was marked delivered by the carrier.
Latest Update
Your item was delivered at the front door or porch at 2:51 pm on January 9, 2024 in SHREVEPORT, LA 71109.
Get More Out of USPS Tracking:
USPS Tracking Plus®
Delivered
Delivered, Front Door/Porch
SHREVEPORT, LA 71109
January 9, 2024, 2:51 pm
Out for Delivery
SHREVEPORT, LA 71109
January 9, 2024, 6:10 am
Arrived at Post Office
SHREVEPORT, LA 71129
January 9, 2024, 3:52 am
Departed USPS Regional Facility
SHREVEPORT LA DISTRIBUTION CENTER
January 8, 2024, 4:25 pm
Arrived at USPS Regional Destination Facility
SHREVEPORT LA DISTRIBUTION CENTER
January 8, 2024, 9:19 am
In Transit to Next Facility
January 7, 2024
Arrived at USPS Regional Origin Facility
PHILADELPHIA PA NETWORK DISTRIBUTION CENTER
January 6, 2024, 1:22 am
Accepted at USPS Origin Facility
ATLANTIC CITY, NJ 08401
January 6, 2024, 12:07 am
Shipment Received, Package Acceptance Pending
BELLMAWR, NJ 08099
January 5, 2024, 7:20 pm
Shipping Label Created, USPS Awaiting Item
ATLANTIC CITY, NJ 08401
January 5, 2024, 1:29 pm
Hide Tracking History
Where is my order
2024年1月3日
Elevate Styles からの回答
Hello Shannon,
I wanted to extend my sincere apologies for the delay in shipping out your order. Unfortunately, we encountered a delay with one of the items, but I want to assure you that we are taking immediate action to resolve this issue.
Rest assured, your order will be shipped out on Friday, which is tomorrow, and we anticipate it will be in your hands by Saturday. We truly appreciate your patience and understanding during this time.
Thank you for choosing our service, and please feel free to reach out if you have any further questions or concerns.
The delivery was quick and the wig I…
The delivery was quick and the wig I chose is phenomenal!!
2024年1月2日
Elevate Styles からの回答
I apologize for any inconvenience you've experienced regarding the handling of your order and our communication. I understand that we canceled your order as requested, although I'm sorry for any confusion regarding the reason.
We take our customer service seriously, and it's important to us that you have a positive experience with our company. If you could please provide more details about the issues you encountered with our email responses, we would greatly appreciate it. This will help us improve our communication and prevent similar situations in the future.
Once again, I apologize for any inconvenience this may have caused, and we value your feedback as it helps us to better serve our customers. If there's anything specific you would like to discuss or if you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you for your understanding, and we look forward to assisting you in the future.
Though i never receive shipment…
Though i never receive shipment notifications, my order arrive at an acceptable time frame.
2023年12月30日
I have been getting my wigs from…
I have been getting my wigs from Elevate Styles, always great quality and price point and great sales.
2024年1月1日
Elevate Styles からの回答
We sincerely apologize for the inconvenience you've experienced with our customer service and shipping process. We understand your frustration, and we take your feedback seriously. We would like to address your concerns and offer our explanation.
Regarding the delay in shipping your order, we deeply regret that your item was not processed correctly, and we acknowledge that this has resulted in a significant delay. We were initially scheduled to ship your order on 1/3, but due to an internal issue, this did not happen as planned. As a result, we are now planning to ship your order on 1/10.
We understand that this delay falls short of your expectations, and we want to assure you that we are taking steps to prevent similar issues in the future. Your satisfaction is important to us, and we are committed to improving our service.
If there's anything more we can do to assist you or if you have any further concerns, please do not hesitate to contact our customer service team. Once again, we apologize for this mishap, and we appreciate your patience and understanding as we work to resolve this situation.
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