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Elia レビュヌ 

227
•
TrustScore 5段階評䟡の4

4.2

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5぀星のうち5の評䟡

Although the bottoms come up smaller than normal UK sizes they are stunning When I did have sizing issues it was sorted straight away with a new size sent out and discount code for next box These l... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Ordered two weeks ago, company were happy to take the money but then I heard nothing. Followed up a week later asking for an order update. Mary C said that my order has been shipped. Zero tracking inf... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Really lovely lingerie and excellent quality in design and fabric, my wife adores the variety of designs and loves the surprises each month.

5぀星のうち5の評䟡

Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... もっず芋る

䌁業が回答したした


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4.2

ほが満足

TrustScore 5段階評䟡の4

227件のレビュヌ

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4.2

すべおのレビュヌ

(227)

過去12か月のレビュヌ数: 140ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Beautiful lingerie

Beautiful lingerie that fits perfectly. Don’t know I’m wearing it.

2026幎3月30日
自発的なレビュヌ
Elia ロゎ

Elia からの回答

Hi Debbie, thank you very much for your kind words :) Love Elia xx

5぀星のうち5の評䟡

Quality and a confidence boost

Saw this company online and was sceptical but loving nice lingerie I would give it a go. Order is simple they ask sizes obviously and preference to briefs. It’s comes boxed beautifully and when opened it looks fantastic. A nice little right up with little keepsake flowers and petals that can be scattered on a bed or floor to create ambiance. There’s beautiful bra and panties and scrunchie which coordinates to your colours. This month I even had stockings in the box. It’s a real confidence boost it makes you feel fabulous and feminine. It’s top quality and well made can’t recommend enough. Thank you so much

2026幎4月13日
自発的なレビュヌ
Elia ロゎ

Elia からの回答

Thank you very much for your kind words Samantha, I'm glad they make you feel feminine and fabulous :) Love Elia x

5぀星のうち2の評䟡

The quality has dropped with the


The quality has dropped with the majority of the bras now losing the underwire. Recently the wrong pants have been sent but hopefully that will be rectified this month

2026幎4月5日
Elia ロゎ

Elia からの回答

Hi John, I'm sorry to hear you have been having problems with the sets. Can you email info@elia.boutique and ask for Summer and I will look into this for you. Thank you :)

5぀星のうち5の評䟡

Beautiful

Just received my first box I got a monthly subscription omg so cute and it came with so many cute little extras I got a snack body oil and a scrunchie they also put in an extender for the bra in case it needed to go up in size so thoughtful great value for money

2026幎4月11日
自発的なレビュヌ
Elia ロゎ

Elia からの回答

Hi Bonnie, thank you very much for your kind words :) Love Elia x

5぀星のうち5の評䟡

Excellent Customer Service

I signed up to the subscription boxes with my usual bra size - however when it arrived the bra was too small. I contacted the customer service team who immediately asked for my measurements; replaced the order and allowed me to keep the first set which I gifted to my daughter! Very pretty styles, boxed and packaged beautifully in a pretty little box with free face cream and hair scrunchie. Feels like a real treat!

2026幎4月10日
自発的なレビュヌ
Elia ロゎ

Elia からの回答

Hi Jayne, thank you very much for your kind words :) Love Elia x

5぀星のうち5の評䟡

Brilliant quality and customer service

The choice is so different every month. The staff are SO helpful and lovely. Make it easy to change sizes or pause the subscription. Every bra I’ve had has been soft and gorgeous quality!

2026幎4月9日
Elia ロゎ

Elia からの回答

Hi Zoe, thank you so much for your kind words! Love Elia xox

5぀星のうち3の評䟡

I love these boxes and the products

I love these boxes and the products. Just beautiful but i find the lace very hard and irritating on the waistband and where edges meet my skin. I have washed sets but the lace is quite irritating, I would love if it waa softer.

2026幎4月9日
Elia ロゎ

Elia からの回答

Hi,

I'm sorry to hear you aren't happy with the quality, could you email info@elia.boutique ask for Summer and I will look into this for you. Thank you :) x

5぀星のうち5の評䟡

I absolutely love my subscription

I absolutely love my subscription, the quality of the underwear is excellent. They fit perfectly and they are so pretty, I am now on my 4th box and I haven't been disappointed yet.
So I highly recommend joining

2026幎4月7日
自発的なレビュヌ
Elia ロゎ

Elia からの回答

Hi Sarah, thank you so much for your kind review. If you ever have any problems just let us know. Summer :) x

5぀星のうち4の評䟡

The sets are always stunning

The sets are always stunning and amazing quality. Great customer service as well 👍

2026幎4月3日
Elia ロゎ

Elia からの回答

Hi Fiona, thank you for your kind words. It is something we are working on to ensure it is a nice goodie box full of surprises and getting the scrunchies to match. If you send over an email to info@elia.boutique I will see what I can do for you :) Summer x

5぀星のうち1の評䟡

Impossible to Cancel

Started off okay with first box. 2nd box virtually identical to the first. Followed their instructions on how to cancel, in accordance with their policies. Numerous emails, no replies and still taking money- SCAMMERS. AVOID

2026幎4月2日
自発的なレビュヌ
Elia ロゎ

Elia からの回答

Hi Lynsdey, I am sorry that you have had a bad experience. If you email info@elia.boutique and ask for Summer I will sort this out for you.

Just following on from this! We can see you managed to succesfully cancel your subscription prior to writing your review. You might have had your confirmation emails go to spam, but we can get these sent over if you're still missing them. You should also have received an email confirming a refund for your most recent order too - again let us know if you can't see these and we can send them over again.

Thanks!

5぀星のうち5の評䟡

Great quality pieces, cute little gifts with the boxes too

I have received 2 subscriptions boxes so far. The quality is brilliant and they fit rather comfortably. The cute little gifts you get are amazing too - I look forward to those.
However, when you first set up your subscription, you get to choose your style and colours. I chose black and dark shades - solely for the fact I do not wear colour I only wear black. There is a disclaimer that this is preference only and they might not be able to fulfill request every time, but I only seem to receive the set of the month. Resulting in a baby pink and a baby blue set, as I said they are lovely pieces but far from black and dark shades. So just bear this in mind. I have been in touch and I have been reassured that they will try their best to adhere to my preference.
The delivery time could be better, but the quality is good enough that this is not a problem
Overall, the pieces are stunning, just be mindful as you may need to be open to new colours.
The customer service that I received regards to my issues with the colouring was great, I continued to get updated (even though I hadn’t actually seen them as the emails went to junk)

2026幎3月29日
自発的なレビュヌ
Elia ロゎ

Elia からの回答

Hi Charlie, I have sent you over an email. If you can't see it please check all folders. Thank you, Elia Boutique

Thank you very much for your kind words and I'm glad I could rectify this for you. Summer :) x

5぀星のうち5の評䟡

Excellent experience with Elia


Excellent experience with Elia Boutique. Product is incredible quality especially for the price. The packaging alone was just like something from a fairytale.

2026幎3月24日
自発的なレビュヌ
Elia ロゎ

Elia からの回答

Hi Sabrina, thank you so much for your kind comment. Love Elia xox

5぀星のうち1の評䟡

13 days later


Ordered my first box on 11 Mar. Despite their website claiming that orders within the UK will be sent within 1-3 days, my order (according to the Shop tracking link) hasn’t even been sent some 13 days later. I reached out to them a week ago and requested an update and they ignored me. I reached out again today but still nothing and no box!

No option to select a refund and their chatbot is AI, with no option to speak to a human, just to submit a message which hasn’t received a response either time. Clearly happy to just take the money and make it as difficult as possible to get it back in the event of no service.

2026幎3月11日
自発的なレビュヌ
Elia ロゎ

Elia からの回答

Hello, I'm sorry to hear you haven't had a good experience. If you could kindly email me with your order number I will look into this for you. Please make it out for Summer and I will keep an eye out for the message. Info@elia.boutique

---

Just adding on to this - we requested some information via Trustpilot for you, and the details you replied with seem to be incorrect and not match to any existing order. Please reach out to us, as we'd really like to amend this for you!

Thanks,

Summer

5぀星のうち5の評䟡

I’m in love!

The lingerie is stunning and wears lovely! I have a new fav bra! Good quality, beautiful package. Can’t recommend enough!

2026幎3月13日
自発的なレビュヌ
Elia ロゎ

Elia からの回答

Hi Clara, thank you very much for your kind words. Love Elia x

5぀星のうち5の評䟡

Very impressed.

I initially had trouble regarding subscribing and receiving a confirmation email, but this has been rectified. Excellent customer service with a discount. This is my first purchase and I cannot wait to receive my order ☺

2026幎3月13日
自発的なレビュヌ
Elia ロゎ

Elia からの回答

Hey Anne-Marie!

Thanks so much for the lovely review, we're glad we could make everything work for you!

Thanks again

5぀星のうち1の評䟡

Be careful

This happened a while back but I recently saw comments on their instagram claiming the same experience so I decided to warn others.
I ordered two lingerie sets, one arrived, the other never did. I sent dozens of mails (at some point once a week), DMs and wrote comments on their instagram and was ignored and my comments were deleted. I know this happened to others because there were other comments. I reached out to them and they had the same experience as I did. Bad reviews didn't show on their website. Usually I never write bad reviews but I have never been treated like this by a company. Please be careful.

I recently wrote this review and deleted it because they claimed I was mistaking them and that they only existed since 2024. I checked and went to their website that they linked here and their instagram, where I still have the messages I sent them and I can confirm that, unless the page they have linked here is wrong, this is the exact page that scammed me and was called TDR-Boutique a few years back. The mail address on their website also hasn't changed since then. You wrote in your reply that you don't sell lingerie and don't have really have connections to Germany. Your website however is still available in german and your shipping/return page in german is still about lingerie/ball gowns, which, if we check your menu, you don't offer anymore. That doesn't track with your reply to my earlier review where you claimed that you only started in 2024 and only sell gift boxes. It really seems to me like you only had an overall rebranding but of course I am open for a talk and finding a solution. I genuinely hope we can solve this. Thank you.

Reading your reply hasn‘t cleared things up for me at all. It is still unclear as to why you still have the same website, mail and instagram. I still have messages from before your alleged foundation with those exact accounts, both mail and instagram. And while your english website has changed, some of the german links are still the same as before, suggesting that you didn‘t just start in 2024. Your explanation seems very unlikely and unbelievable to me.

2026幎3月12日
自発的なレビュヌ
Elia ロゎ

Elia からの回答

Hi,

Thanks for providing your amendments - we need to reiterate we are a completely different company than one you're mentioning here.

We stated we do not have a significant presence in Germany - which was stated as a potential reason for where the miscommunication may be appearing from.

Thank you for providing more clarification. To clarify ourselves, this review appears to relate to a previous company that ceased trading several years ago and is not affiliated or connected to the current business operating here today. Elia boutique has been established and founded in 2024.

We have a large range of review scores on our site, with a similar blend and score to what you see here on Trustpilot, with plenty of visible 1,2 and 3 star reviews. We want to ensure there is no confusion here about the business at hand.

Thank you,

Elia Boutique Team

5぀星のうち1の評䟡

Really poor quality

Really poor quality , threads coming out of my set and completely unusable. Very disappointing

2026幎3月5日
自発的なレビュヌ
Elia ロゎ

Elia からの回答

Hi Grace,

So sorry to hear that! If you contact us at info@elia.boutique we'll be happy to provide a replacement free of charge, or a refund.

Thanks,

Elia Boutique Team

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