Elite Renewables レビュー 35

I had persistent issues with my Air Source Heat Pump effecting hot water and heating (or rather lack of both!).
Alex Dewsbery spent a lot of time sorting it all out, setting the controls to my requirements (no way could I have done it) and left me with a toasty warm house and gorgeously warm showers. Many thanks Alex. Andy

Every stage of working with Elite Renewables has been easy and focused on what I want to achieve.
Martyn Fowler carried out the initial survey and explained his thoughts for the best installation very clearly.
We agreed an installation schedule and this took place without any delays.
The installation team of Sam and Josh were punctual, polite and had wonderful attention to detail. They had pride in their work and produced a wonderful PV array. The battery installation is neat and tidy and they asked my preferences for cable runs etc to ensure I was happy with the aesthetic as well as the practical side of the project.
Ben did a final handover of the installation to check I was confident using the apps to get the most from the installation. I am confident that I will get great ongoing support from the whole team. Fantastic work!

Professional, helpful and knowledgeable. Clean install, thanks!

Elite have been responsible for our solar, air source heat pump and underfloor heating in our renovated home. They have been very attentive throughout and our new home has been really snug even during the coldest winter days. We are only on the first few months so are still assessing our total move away from gas. They have been responsive for snagging and problem solving and are always available over the phone.

We used Elite Renewables recently to install solar panels, a battery and an EV charger. I had struggled previously with other companies who wanted me to tell them how many panels I wanted and what type of battery and charger - I didn't know, as I wasn't familiar with the tech! Elite actually took the trouble to analyse and advise what they would recommend for our house and our needs and discuss it with us. They were clear with their quote and with all communication. The whole process was quick and painless and we're happy that we've got the right set-up. From Nina and Luke in the design team to Ben and his team who did the installation, everyone was helpful and charming. They have been great with after care too. Highly recommend

I can definitely recommend Elite. They were very helpful and responsive during the planning stage of my house renovation long before I was actually ready to purchase, helping me plan my layout to accommodate a heat pump. The installation was carried out in a professional manner and I’m pleased with the results.

I really enjoyed my involvement with Elite Renewables. I have been considering installing solar panels and heat pump for some time but never managed to get straight answers out of the average installer. Elite were responsive and attentive, with a genuinely personal service provided by Nina and be any of the technicians I spoke to. Every call or email was followed up efficiently and smartly. No blether, no waffle - just good crisp knowledge, clearly communicated. I am going to consider my options for a while but Elite are top of my list for when I return to this in due course. Without their expert input I would have gone with a cheaper quote but a less appropriate system and it would have been a mistake. I am very grateful. An absolute pleasure working with this company.

I am happy to recommend Elite Renewables. From the initial heat loss survey to the final installation of my ASHP and upgrades to various radiators. Everyone I met was helpful and knowledgeable. All my questions were answered and the installation team were first rate with everything completed within the week. For the first time in many years I am not dreading winter.

I would recommend them. The people they send out are lovely, polite and answer questions. I had a heat pump and ventilation system installed, and most recently an annual HP service.

They patiently answered my many questions, making my installations much better, especially with unfamiliar systems, due to their responsiveness in person and on email.

Where they were weaker was the make good, for holes they need to cut out for electrics, pipes etc. they aren’t decorators and didn’t do a great job. So I’d suggest planning these big expensive changes with a separate minor redecoration plan to follow. The more forethought and ideas where to put things and flexibility I think you can give them for the install, the better result you will get in the longer term.

I used Elite to install the ASHP and therefore I knew I was in good hands with them also doing the service. All went well and no issues to complain off.

Elite Renewables installed my heat pump 4 years ago and did a fantastic job, they couldn't have been more helpful when I had queries and didn't know what certain things meant.
They have serviced it since then and it's been working perfectly, a lovely warm house.
We also got them to install solar panels at a later date for us and again they were so efficient and speedy putting them up. Thank you for all the great work you have done on our property!

I’ve seen a response now that is not accurate. There were no supply issues . There were over 300 of the parts in stock (turns out I didn’t even need it as was not broken but installed incorrectly ). My system was not only maintained but the inverter and pump had already been replaced once before. Dutypoint have now looked at issue and confirmed that they were replaced (I was being gaslit in this ) and also that the settings had not been done correctly hence it was malfunctioning. This was not Elite Renewables but another company they had recommended for maintenance. The overflow was also connected to the sewer as no bladder trap had been installed.

From my report :
“The left
hand pump has been replaced and the right hand Vasco inverter
appears to have been changed also as it is a newer version and
needed to be set as master to allow correct parameter transfer. Fan on
the right hand inverter had failed and the pressure vessel was not
holding charge. Vasco fan and pressure vessel replaced. Unit left
switched off as water stagnant and has pump oil on the surface.
Needs to be cleaned and chlorinated before switching back on. There
is a possibility that one of the pumps is about to fail, as we cannot tell if
the oil is from existing pump or from previous failed pump. Bladder
trap needs to be installed to prevent back flow from sewer as overflow
connected to sewer.”

Elite Renewables fitted the entire plumbing system for my house - it’s a new house four years old. We’ve had so many issues I can’t enumerate them all here . However, they recently came to fix our cold water system which has broken. That was over a month ago. Every week they said they were ordering the part. I asked again this week and they said they can’t get hold of the company Dutypoint. I have asked another company who are now helping. Elite said they would fix my system and they are completely disregarding the job. We also have had a leak in our master bedroom for over a month that they installed as well and they won’t come to look at that either. We have an issue with the Nibe heat exchange which is still under warranty that they said they could fix and there is silence on that. I wish there was an ombudsman I could go to as I just find it totally unacceptable the way they have messed me around. Also, if from the beginning they said they couldn’t help, fine. It’s their prerogative to turn away my business but they don’t. They promised to fix it. Stay away from these people

Really rapid, effective and friendly service from Casey and the Elite team providing a service on my Solar Thermal system. Technically knowledgeable and no hidden charges. Very transparent and upfront. Will use again.

We live in a large (8,500ft2), 3-storey, Victorian detached house. The insulation is as good as we can get it but not brilliant, and we have old cast iron "school radiators". The house has been heated by an oil boiler for many years. I was constantly told that there was no way heat pumps would work in this house as the output value and water temperature requirements could not be met, particularly with the old fashioned radiators.. I invited Elite Renewables to give advice and they were the first and only company to confirm that air source heat pumps would work. I had several meetings with Martyn Fowler, the CEO and founder, whose expertise, knowledge and experience convinced me the naysayers were wrong; Martyn is also a pleasure to deal with. On Martyn's recommendation we duly installed two Stiebel Eltron WPL25AS heat pumps and, after a number of teething problems in year one, they are now working perfectly. The house is toasty and I am saving a great deal of money. The Coefficient of Performance has increased constantly from quarter one (to June 30 2022) and is now consistently above 3, (3.3 in the warmer quarters and just below 3 in the colder quarters.).. The cumulative COP is approaching 3 and rising. This means that on my current electricity price I am effectively paying 7.42p/kwh (including VAT) for my heating, very competitive with oil, and much cheaper than gas. We are also now running a "green" house, which is bound to benefit resale value. I am getting fed up with the so-called experts talking down heat pumps, saying they don't work in older properties, are noisy, aren't efficient in cold weather or in properties with inadequate insulation, and so on. My experience disagrees with all of that - I am now evangelistic about heat pumps! (and Elite will tell you I'm very hard to please!). According to the International Energy Agency, 60% of Norway's buildings are fitted with a heat pump, followed closely by Sweden at 43% and Finland at 41%. In Germany the figure is a little over 4% and in the UK just 1%. If they can use heat pumps effectively in Scandinavia then they can certainly work in most types of property here - you just may need to improve your insulation somewhat.

The service from Elite Renewables has been excellent. It's fair to say that the first 12 months was frustrating with a number of teething problems, partly due to the fact that this was one of their largest installations with two heat pumps operating in tandem. However, Elite were always quick to respond with Rikki Challis and the wider team always willing to attend to deal with the teething problems. Elite also have an excellent relationship with Stiebel Eltron, calling Andy Probert in to attend to some of the more complex teething issues. I am about to connect to the Stiebel "Gateway" which will allow me to control the system from anywhere in the world, so I can reduce the room temperatures whilst on holiday, and increase them just before we return so that the house is toasty on arrival, saving a great deal of money in the process. Thanks to Ben Jones of Stiebel for supporting that.

I f you are thinking of installing a heat pump, please question the negative conventional wisdom. They do work in older properties, the flow temperature available is increasing, you could save money, and they are very easy to run. You can also get a grant from the government. And make sure you invite Elite Renewwables to quote - I can't speak too highly of them and that's confirmed by all the other excellent reviews praising them to the hilt!!

Elite were prompt, thorough, helpful and thoughtful from our first enquiry to completion of the installation. There appeared to be excellent communication and coordination amongst the team from office to engineers on site and everyone we encountered was knowledgeable and seemed very committed to doing a high quality job. The recommended system is working well and even more efficiently than we had expected and external unit is almost completely silent!

Wow, I can't say enough about Elite! Initially, I just wanted a quick upgrade to my system—throw in an extra battery and a few panels, and call it a day, right? Wrong! Turns out, my existing setup was a ticking time bomb with some serious faults. Elite's team didn't just fix it—they transformed it! They rewired, reconfigured the batteries into a sleeker setup, corrected and tidied up the wiring and trunking. They ended up putting in two full days to sort out the mess left behind. The result? My system looks incredible now. These guys truly went above and beyond, and I'm blown away by their dedication. In addition they remote monitor my system for optimal performance and savings, giving me added peace of mind. Huge shoutout to Sheldon and the team—thank you for making it happen

Elite installed an air source heat pump and heating system for us. They gave us good advice on the system to choose and the installation was carried out very efficiently by friendly and clearly well trained staff.

Elite Renewables installed PV panels and associated inverters and electrical panels in January 2024- We received an excellent service from start to finish with clear technical advice, site planning and work. The installation was finished in advance of programme and is working well. Highly recommended.

Excellent service.

We had Elite install solar panels and an air source heat pump. Both were installed professionally and with no fuss. They went beyond what was strictly asked of them to ensure that both installations were what we wanted. Have recommended them to others already.

Great experience from initially making contact with Elite Rewables and initial conversation with Yunus. The site visit and planning was all well thought through by Luke and finally excellent instalation of the solar panels and battery by Ben and his team. Thank you!