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El Monte RV - Los Angeles レビュー 

140
•
TrustScore 5段階評価の4

4.0

12818 Firestone Blvd, 90670 Santa Fe Springs, CA, US

•

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We had a great experience renting this RV for our vacation! Everything was clean, comfortable, and well taken care of. The RV had everything we needed to make our trip relaxing and enjoyable. The re... もっと見る

企業が回答しました

5つ星のうち5の評価

Great experience. Much better than anticipated. I had expectations in my mind that they were gonna overcharge me and nitpick for a little things in the RV when it came back. Truth is the matter is th... もっと見る

企業が回答しました

5つ星のうち5の評価

Amazing experience traveling with an RV. The RV was in really good condition and I didn’t have problems. The staff is kind and service.

企業が回答しました

5つ星のうち2の評価

Air conditioning and fan did not work the first day. No air came out of the vent even though the motor was running. We had to call several times for help, which never showed up. We had to turn off the... もっと見る

企業が回答しました


企業情報

  1. RV車レンタル代理店

当該企業による記述

El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel. From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road. At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure. We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.

Making every mile memorable.

当該企業による記述

Over 50 years of RV experience, we are industry pioneers with a trusted reputation for quality and guest service. Offering tailored vehicle demonstrations at pickup and 24-7 roadside assistance, our crew is with you every mile.
Road-Ready Fleet
Choose from a range of late-model, feature-rich RVs, professionally cleaned and inspected after every trip for your safety and ease.
From Coast-to-Coast
With locations across the country and flexible rental options, renting an RV with us is simple and stress-free. Whether you are planning ahead, or booking last-minute, we are here to get you on the road.

連絡先

  • 12818 Firestone Blvd, 90670, Santa Fe Springs, CA, 米国

  • (562) 404-9300

We provide unforgettable journeys.

We work as a team to provide special offers to encourage memories.

4.0

ほぼ満足

TrustScore 5段階評価の4

140件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.0

すべてのレビュー

(140)

過去12か月のレビュー数: 741件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

very expensive rental fee

very expensive rental fee. nice staff on sight. very poor pick up time wasting full day of rent. compare pricing before you choose this agency.

2026年5月19日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

We sincerely apologize for the excessively long waiting times you experienced. We understand how precious your vacation time is, and it is frustrating to face delays, especially after long journeys. Your feedback is valuable as we are continuously working to streamline these processes to ensure a more efficient and pleasant experience for all our guests.

5つ星のうち1の評価

Experience catastrophique

Experience catastrophique. Defaut de conseil de l'agence de L.A qui ne nous à pas imposé d'assurance, du coup on s'est retrouvé non assuré et avons du rendre le vehicule de manière anticipée.

2025年7月2日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

Merci de nous avoir fait part de vos commentaires. Nous comprenons combien il est décevant de constater que le processus de location manque de clarté ou d'accompagnement, et nous vous remercions de nous avoir signalé ce problème. Vos commentaires ont été transmis à notre équipe pour analyse.

5つ星のうち5の評価

Very professional

2026年5月15日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

Thank you for your wonderful feedback, Marijan! We're delighted our team provided professional service for your RV rental experience.

5つ星のうち5の評価

Customer service line was always…

Customer service line was always responsive. Answered all my questions, even when traveling .

2026年4月29日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

We're happy to hear our customer service team was responsive and helpful, even during your travels. Thank you for your kind words!

5つ星のうち4の評価
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

Thank you for the 5 stars and for sharing your experience. It’s awesome to hear everything went well and that our team could support your plans. Wishing you great memories from your trip, and we hope to serve you again soon.

5つ星のうち5の評価

We rented a RV for a family trip & El…

We rented a RV for a family trip & El Monte RV made it so easy to schedule a rental & drop off. The staff is very helpful & detailed on getting you started on your trip to the drop off. You guys are amazing!! Thank you

2026年4月14日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

We're glad you enjoyed your RV family trip! It's great to hear that scheduling the rental and drop off was easy, and our staff was helpful and detailed. Thank you for your amazing feedback!

5つ星のうち5の評価

Reliable, clean, helpful

Booked through independent site however service was seamless, communication easy, friendly, helpful, supportive.

2026年4月14日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

Thank you for your rating! We're happy to hear that you enjoyed your experience with us. We look forward to serving you again soon!

5つ星のうち5の評価

First-time driving an RV was a lot of…

First-time driving an RV was a lot of fun and not as difficult as I expected. The staff was extremely helpful and friendly during pickup, making the whole process smooth. The RV itself was clean and well-maintained, and the return process was quick and easy. Overall, a great experience, I would definitely recommend it!

2026年4月13日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

Thank you for the wonderful 5-star review! We’re grateful you chose us for your trip and we’re glad you had a great experience. Our team works hard to make the process feel comfortable and easy to follow. Safe travels, and we look forward to helping again.

5つ星のうち5の評価

Amazing days I have

Amazing days I have , full equipped and pretty new

2026年4月20日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

Wow, thank you for your kind 5 star review! It was a pleasure having you as our guests!

5つ星のうち5の評価

Desert adventures

We've rented every year for the last 5-6 from El Monte and this was probably the easiest, most seamless, and best year. From checkout to return and our use of the RV in between, we were pleased with all aspects. The RV worked as needed with nice upgrades to the interior space and easy to understand power systems. We'll continue to rent from El Monte in the future.

2026年4月6日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

Thank you so much for the amazing review! We’re thrilled you had a wonderful trip and a smooth rental experience. Hearing this makes our whole day. Thanks again for choosing us, and we hope to see you back for your next getaway soon!

5つ星のうち5の評価

RV pickup was easy

RV pickup was easy, we decided to extend a day and was able to call and modify our reservation mid-trip. RV was clean and new (less than 2 years old) we considered private rentals before using El Monte. Going thru a company was better than private and the whole process was as easy as renting a car.

2026年4月12日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

Thank you for your rating! We're happy to hear that you enjoyed your experience with us. We look forward to serving you again soon!

5つ星のうち5の評価

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

I had an excellent experience renting an RV from El Monte RV. From start to finish, the process was smooth, professional, and stress-free. The staff was friendly, knowledgeable, and took the time to explain everything clearly before we hit the road.

The RV itself was clean, well-maintained, and fully equipped with everything we needed for a comfortable trip. It drove great and gave us peace of mind throughout our journey. Pickup and drop-off were both efficient, with no surprises.

Overall, El Monte RV made our trip even better, and I wouldn’t hesitate to rent from them again. Highly recommend for anyone looking for a reliable and enjoyable RV rental experience! 🚐✨

2025年12月29日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

Thank you so much for the wonderful review! We’re thrilled you had a great experience and that everything went well. Your kind words mean a lot to the people behind the scenes who work to keep things organized and ready for each trip. Safe travels, and we’d love to help with your next RV journey!

5つ星のうち5の評価

Helpful team getting out the door and…

Helpful team getting out the door and great experience overall.

2026年4月5日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

Thank you for the wonderful 5-star review! We’re grateful you chose us for your trip and we’re glad you had a great experience. Our team works hard to make the process feel comfortable and easy to follow. Safe travels, and we look forward to helping again.

5つ星のうち3の評価

Hidden fees - read the fine print…

The check out took longer than expected. There were hidden fees that seemed suspect. You rent an RV but it doesn't come with any mileage? At least the mileage was only $30 for 100 miles and I only needed 400 miles. Still, kind of weird. Then we were told that the return time was between 9 am and 11 am or we'd be charged $50 for every hour it was after that. Mind you, we picked up the RV at 2 pm - seems like this should have been made clear prior. Fortunately when we checked the RV back in, that process was quick and we were not charged extra money for being an hour later than 11 am.

2026年4月1日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

Thank you for taking the time to share your experience. We appreciate your feedback about the checkout process, fees, mileage, and return window, as clear communication is an important part of the rental experience. It is also helpful to hear that your return process was quick and that the check-in team was able to make that part easy for you, and we hope to see you again soon!

5つ星のうち4の評価

We had to much problems with the…

We had to much problems with the campervan
Electricity: the kitchen part did not work
the propane switch was broken
the citywater was out of order
The display at the kitchenwall was not fixed

2026年3月30日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

Thank you for sharing your feedback. We understand how disappointing it can be to encounter multiple technical issues during a trip, and your comments regarding the electrical system, propane switch, water connection, and display have been shared with our team for review. We appreciate you taking the time to let us know about your experience.

5つ星のうち5の評価

We are from Brazil

We are from Brazil, and was our first time driving a RV. The RV was great. Clean and easy to drive, ours was an RV classe C 32ft with slides out. We were in 4 adults and 2 kids. We have plenty space and comfort.
We stayed at campgrounds with f ull hookups.
We have a problem with the water heating system. Specifically with the propane heating. It took so long to heat the water with the electric system. More than an hour.
Fortunately we don’t stay in cold places for long time.
The staff were generous and helpful.
We don’t call warning the time for picking up the rv so it took some time to prepare the RV at the check in.
Besides the was a great experience, we will do it again!

2026年3月31日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

Thank you for the 5-star review! We’re grateful you chose us for your trip and we’re glad you had a great experience. Our team works hard to make the process feel comfortable and easy to follow. Safe travels, and we look forward to helping again.

5つ星のうち5の評価

RV Novices (1st time)

I wish I'd have done a better job of getting his name but I believe it was Jonathan at the Santa Fe Springs location where we picked up was INCREDIBLE. We had a wonderful check-in experience. Our drop off in Santa Cruz was lackluster in comparison.

2026年3月27日
El Monte RV - Los Angeles ロゴ

El Monte RV - Los Angeles からの回答

Wow, we appreciate this so much! Thank you for the 5-star review and for sharing your experience. We’re happy you felt taken care of in Santa Fe Springs, and we’re grateful you trusted us with your trip. See you next time!

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