picking up the Rv was not a good experience, we were the only customers and we had to wait for more than 1 hour, supposedly they where cleaning the RV, (they had like 8 Rvs parked at the parking lot),... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Nice size, drove good , but the microwave didn’t work, it was almost impossible to fuel it up. About 15 to 40 minute to get 17 gals of gas. Depends on the gas pumps r all different old ones were the... もっと見る
企業が回答しました
We have rented from El Monte a few times now and are never disappointed. Staff was very knowledgeable and communicative. The RVs themselves were clean, fully functional, and easy to manage with the vi... もっと見る
企業が回答しました
First time driving RV around Cali and was amazing, all the adventure was beautiful, the views, the food, the rvparks, is beautiful and so confortable to bring home everywhere on the road haha all the... もっと見る
企業が回答しました
企業情報
当該企業による記述
El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel. From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road. At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure. We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.
Making every mile memorable.
当該企業による記述
- Over 50 years of RV experience, we are industry pioneers with a trusted reputation for quality and guest service. Offering tailored vehicle demonstrations at pickup and 24-7 roadside assistance, our crew is with you every mile.
- Road-Ready Fleet
- Choose from a range of late-model, feature-rich RVs, professionally cleaned and inspected after every trip for your safety and ease.
- From Coast-to-Coast
- With locations across the country and flexible rental options, renting an RV with us is simple and stress-free. Whether you are planning ahead, or booking last-minute, we are here to get you on the road.
連絡先
8665 Mission Gorge Rd, 92071, Santee, CA, 米国
- (619) 449-1513
We provide unforgettable journeys.
4.3
優良
18件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
picking up the Rv was not a good…
picking up the Rv was not a good experience, we were the only customers and we had to wait for more than 1 hour, supposedly they where cleaning the RV, (they had like 8 Rvs parked at the parking lot), so when finally the Rv arrived it was very dirty, so we did not accept it, and at the end they gave us another one. poor planning from the guys at the desk.
2026年10月1日
El Monte RV - San Diego からの回答
Hello,
Thank you for sharing your feedback. We’re disappointed to hear the pick-up process involved such a long wait and that the first RV presented did not meet expectations for cleanliness.
We appreciate that another vehicle was ultimately provided, and your comments about vehicle readiness and the organization at the desk will be reviewed internally so we can better understand where improvements are needed.
Nice size, fueling impossible
Nice size, drove good , but the microwave didn’t work, it was almost impossible to fuel it up. About 15 to 40 minute to get 17 gals of gas. Depends on the gas pumps r all different old ones were the best. For this reason I may not rent another one of that make. Too old to handle that again.
2026年9月8日
El Monte RV - San Diego からの回答
We are happy to hear that you liked the size and driving performance. We appreciate your positive feedback and your time. We also acknowledge the difficulty you experienced with the microwave and the slow fueling process, and we will inspect these issues to ensure our vehicles run smoothly.
Everything went fine
Everything was OK
We some smaller issues but those were solved immediately by them
2026年8月12日
El Monte RV - San Diego からの回答
We're so glad to hear everything was okay and that we could resolve those smaller issues for you immediately. We appreciate your positive feedback!
Great RV rental
Great RV rental, will definitely use them again, some how we booked the wrong size and they got us into the right size we wanted and that made our 13 day road trip so much more comfortable .. you guys rock!
2026年7月14日
El Monte RV - San Diego からの回答
We're so happy to hear that we could help you get into the perfect RV for your 13-day road trip! Making your journey comfortable is always our goal. Thank you for your kind words!
First time driving RV around Cali and…
First time driving RV around Cali and was amazing, all the adventure was beautiful, the views, the food, the rvparks, is beautiful and so confortable to bring home everywhere on the road haha all the RV was super enjoyable and everything worked perfect
Thanks
2026年7月9日
El Monte RV - San Diego からの回答
We are so happy to hear that your first RV adventure around California was amazing and that you enjoyed the beautiful views, food, and RV parks. It sounds like you had a truly wonderful and comfortable experience bringing your home everywhere! We appreciate you sharing your positive feedback.
Flawless rental
It was a great experience for us, from the online process to book it , to pick it up and drop it off, everything worked out perfectly
The vehicle performed flawlessly
Highly recommended
2026年7月8日
El Monte RV - San Diego からの回答
We are so happy to hear that your entire experience, from booking to drop-off, was perfect and that the vehicle performed flawlessly. We truly appreciate your high recommendation!
Check in and check out was good
Check in and check out was good, all staff was friendly and gave good advice.
2026年5月8日
El Monte RV - San Diego からの回答
We're so glad you had a positive experience with our friendly staff and helpful advice! Thank you for your kind words.
Repeat Customers
We have rented from El Monte a few times now and are never disappointed. Staff was very knowledgeable and communicative. The RVs themselves were clean, fully functional, and easy to manage with the videos provided. We will definitely have them at the top of our list the next time we need an RV rental.
2026年5月5日
El Monte RV - San Diego からの回答
We appreciate you taking the time to leave us a 5-star review! We're so glad to hear that you are consistently satisfied with our RVs and staff. We look forward to helping you with your next rental!
Great product
Great product, great service!!
We have rented several times, a John at the Santee location is always friendly, helpful and professional!!
We recommend him and the location to all our friends!
2026年4月14日
El Monte RV - San Diego からの回答
We're happy to hear that you consistently have a positive experience with our rentals and the service provided at our Santee location. We appreciate you recommending us!
Great customer service
2026年3月3日
El Monte RV - San Diego からの回答
Thank you for taking the time to leave us a review!
We’re glad to hear you had a positive experience and that our team provided great customer service. Your feedback means a lot to us, and we’re always looking for ways to make every rental even better.
We appreciate you choosing us and hope to welcome you back on a future trip.
Had a great experience renting an Rv…
Had a great experience renting an Rv for the first time. Good guides, clear pricing and a clean, modern RV.
2026年2月20日
El Monte RV - San Diego からの回答
We're happy to hear that your first RV rental experience was great! We appreciate your positive feedback regarding our guides, pricing, and RV.
The motor home was well equipped with…
The motor home was well equipped with everything they said it would have. Easy to drive.
2025年6月6日
El Monte RV - San Diego からの回答
We're happy to hear that the motor home met your expectations and was easy to drive. Thank you for your positive feedback; we appreciate it!
The RV strikes a great balance between…
The RV strikes a great balance between comfort, usability, and practicality. Whether for weekend trips or longer road adventures, it feels like a comfortable home on wheels.
We're excited to put many miles on it.
Highly recommended.
2025年6月17日
El Monte RV - San Diego からの回答
We appreciate you taking the time to share your experience. We are happy to hear that the RV provides a comfortable and practical experience for both short trips and long adventures. We wish you many happy miles!
El Monte Rv Rentals is great!
We had a great experience with El Monte Rv Rentals. We’ve rented twice and both times the motorhomes were ready to go and they answered all our questions. Returning the motorhomes was also easy and went smoothly. We would definitely recommend El Monte Rv Rentals!
2026年2月9日
El Monte RV - San Diego からの回答
We're happy to hear that your experiences with us have been great! We appreciate your recommendation!
El Monte RV was awesome
El Monte RV made this such an easy process to rent the RV for my holiday road trip. My family and dogs all had the best time driving from SD to Oregon and back. 10/10
2025年12月30日
El Monte RV - San Diego からの回答
Hello Justin ,
Thank you for the wonderful review, and taking the time to share your feedback. We appreciate our customers and read every review. We pride ourselves on delivering exceptional service and we are ecstatic that we met expectations!
The RV match with the descriptions
The RV match with the descriptions, the video were shows how to use the RV very useful and the unit works fine, the RV feels a little old and some of the functions do not work perfectly (the unit do not work the nivelation system), and the gray and black tank sensors do not works... the kitchen kit its limited, we have to buy a pan and some cooking utensils (like spatula or spoon) the other function works very good and we spent wonderful time with the RV and with our travel...
2026年1月4日
El Monte RV - San Diego からの回答
Hello! Thank you for taking the time to share your feedback with us. We’re glad to hear the RV matched the description and that the instructional video was helpful during your trip. We appreciate you noting the areas that could be improved ! Feedback like this helps us continue refining our guest experience. We’re happy to know you still enjoyed your travels and had a wonderful time on the road.
John & Robert at the San Diego location…
John & Robert at the San Diego location are wonderful, helpful, knowledgeable and very professional.
2026年1月3日
El Monte RV - San Diego からの回答
Fred , thanks for taking the time to share your feedback with us. We appreciate hearing from our customers and are happy to hear that you enjoyed your experience with us. When you decide to hit the road in an RV we’re here for you!
Thanks,
El Monte RV Rentals
El Monte RV - San Diego からの回答
We're glad you found our staff friendly, and that check-in/out was easy. Thank you for your positive feedback!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。