El Monte RV - Seattle レビュー 

We had a great experience renting from El Monte RV! The entire process was straightforward, from pickup through return, and the staff were friendly, helpful, and made sure we understood everything before we hit the road.

The RV was clean, comfortable, and well equipped, and everything worked as expected throughout our trip. It gave us plenty of space and made traveling and camping so much more convenient and enjoyable.

Returning the RV was just as easy as picking it up, and the overall experience felt organized and hassle-free. We’d definitely rent from El Monte RV again for another road trip and would recommend them to anyone looking for an easy, comfortable RV rental experience.

Absolutely brilliant experience with El Monte RV Rentals. We honestly couldn’t have asked for better service.

A massive thank you to Sandra, who looked after us at check-in. My flight was late, we were having a nightmare getting our credit cards to work, and what could easily have turned into a stressful start to the trip was made so much easier because she was incredibly patient, friendly and helpful.

The RV itself was great and we had an amazing trip.

Then, just to finish things off in style, when we returned it I somehow managed to drop a crate of lager in the foyer and send bottles everywhere 😂 Definitely not part of the official RV return procedure! The staff just jumped in, helped clean everything up and were lovely about the whole thing.

Fantastic people, fantastic service and a genuinely great experience from beginning to end.

Would 100% rent from El Monte again.

5 stars — and an extra one for Sandra for surviving our check-in and my beer-related grand finale! 😂🍺

Recieved an excellent RV. Very comfortable and well maintained. Very good service.

Le personnel des agences de Seattle et de Vegas sont au top... gentil, serviable...
Ils ont participe a la pleine reussite de notre voyage. Leur patience est aussi a souligner...
Alors, un grand merci

We rented a vehicle from Seattle and whilst we did not have any mechanical issues, we did have some problems with the RV, specifically around routine maintenance that caused us some disruption to our trip. Specifically, we had issue with the black (sewerage) valve leaking which meant a few messy cleanups and us not being able to use the toilet fully (which is supposed to be the point of a RV). We also had issues with the generator, specifically the exhaust falling off whilst driving and this meant we could not use the generator for half our trip. There was also an issue with the shower plumbing pipes coming loose and water leaking. Overall we feel these were basic maintenance issues that should not be causing issues, especially give renting is not cheap. For this reason we have rated relatively poorly. The issues we experienced did cause us some disruption to our trip, which was unfortunate.

The rental process and drop off process was ok, but a bit cumbersome and beware that nothing is for free. Every little extra is charged, even down to pickup and drop-off times. It’s worth just being prepared for this.

Absolutely fantastic experience with El Monte! Everything was smooth and easy, and the service was friendly and professional. We were very happy with everything and would definitely choose El Monte again. Highly recommended!

Nice RV vehicle, have had a water pump failure, assistance efficient despite it was required to remind them several times.
Globally very good experience👍

Very nice RV with all the facilities that you could wish for. Friendly people and fast turnaround when there was some damage to the vehicle. Good explanation beforehand.

We rented an RV the last weeks from Denver to your Seattle office. RV number P-255260. Booking VYO835713-1

We had a very nice trip but unfortunately some hickups of which one causes a bit of an unpleasant aftertaste while being home.
We were promised the RV would be max 2 years old. The RV we got in Denver felt older already. It was not the RV we rented originally, but we did not complain and accepted it. The RV had some damages on the outside and during the roadtrip we noticed several unfortunate things:
- The freezer was not cooling enough and all our food was melting. We reported it but it could not be solved. We bought bags of ice to cool the food. This was reimbursed in Seattle office as promised by Road Support.
- There was water leaking in the RV. It could not be solved and we bought towels to clean up the mess. The extra towel be bought was also reimbursed.
- The city water connection was leaking a lot and some campgrounds made complaints about it. A different pressure regulator improved the situation, but not totally.
- The door to the RV was not closing well and could spontaneous open during driving! During the last days we heard the door and had to pull the door to ‘lock’ again from the inside while driving.

The main issue however a damaged (exploded) tire (inner right backside):
- Around 12.30 on July 23rd, it happened all of a sudden on Highway 2 on our way from Glacier National Park to Coeur d’Alene. After a short contact On Road Care, we drove a few mile on 1 tire less at slow speed to a day parking where we could park safely (after paying).
- After safe parking we contacted On road care again and they escalated the issue to Ford Roadside service. The case manager Veronica helped us very well.
- Ford Roadside Service called us around 12.30 to explain that there is no (free included) service available anymore on that day and we had to wait until the next day in the morning. That was not really acceptable, sleeping at a parking lot and delaying our holiday. The alternative was that a third party would come to help us and we would need to pay for the tire change. Veronica from On Road Care called us as well with that information and found a suitable company in Kalispell. Joe’s Towing could come but we needed to call Joe and give him approval for the cost of $ 650,-. This was a fair price as Veronica told us, since they had to drive 1 hour to reach us from Kalispell. Veronica also told us to document everything and share pictures, which we did. We even saved the broken tire until the Seatlle office where we would be reimbursed. This was discussed with her supervisor as there was no alternative available.
- We decided to do this and waited for another hour for Joe’s Towing to arrive. After 1,5 hours the RV was ready to drive again, we paid $ 650,- and continued our trip. All photos were send to On Road Care USA.
- Next day, we got a message from Ford Roadside Service that Joe’s Roadside Assistance would come at 8 am to fix the RV. This was not needed anymore. I looked it up, the address and phone number were the same. In other words, the same company that had ‘no time’ to come on request of Ford RoadSide Service did had time to come when we paid them $ 650,- ! That call was cancelled after me reaching out to Ford Roadside Service and On Road Care, since we were helped and not at that location anymore.
- We got after the tire exchange tire pressure sensor messages. The On Road Care could not help us to reset the sensor, and since the pressure was fine (checked by Joe when changing the tire), we continued our trip. The sensor of the original tire (which was hanging at the spot of the spare tire), was sending bad information to the board computer (is my assumption).
- In the Seattle office it took some time to explain the situation and a phone call of the local manager (Dirk Saager) to the On Road Care team to get the situation clear that we needed to be reimbursed for the $ 650,-.
- When that was clear, we got the message that we had to pay for the damaged tire. Attached is the invoice of the tire ($ 333.60)…

We think paying a tire that exploded during a normal drive is not normal and totally not fair. The tire is a wear and tear part. Maybe tires were already in a bad shape when we left Denver. Nobody can nor checked the inner tires of the RV.

Contacting the guest services about this complaint has not resulted in any reaction from El Monte. This is not what I would call good service. We would not recommend El Monte in the future.

Nette RV, vrij nieuw, alles werkte naar behoren. Heel blij mee. Opgehaald in Denver en ondanks afspraaktijd nog 1,5 uur moeten wachten tot RV klaar was. Inleveren in Seattle ging heel snel. Fijn dat er op beide locaties kasten waren om spullen in te zetten/mee te nemen.

The RV was comfortable and had all the amenities we needed for 6 adults for a week. The staff was helpful, and we truly enjoyed the trip we took in the RV. Thanks to their extensive information at the pickup site and online, we were able to use it as newbies with ease! We will definitely rent from them again!

We had to use El Monte RV after a last minute cancellation on a different company's RV. While we were super grateful that they had RV's available to rent and the staff at this particular RV center were fantastic, the process was a bit annoying. It felt like we were being "nickel and dimed" for a lot of little things. Each mile, pillow, towel, utensil, gallon of fuel... It seems like it would be easier to build a reasonable amount into the total price. It was $75 for a bedding set, so with a family of 6 we opted to go out and buy our own bedding which cost us closer to $200 instead of $450 but then needed to take time to go donate all that bedding before we left as we had flown in. It just seems like a waste of resources. The RV itself was fine, although it would be nice if they put a hard copy of directions or a manual in the RV as where we were traveling did not have cell service to look up the QR codes that were posted in the RV. Again, overall, positive experience... some things just left a bit of a sour taste in the travel mouth.

Had a great experience renting from seattle location and visiting campgrounds with the kids. Handy to grab lots of stuff from the free pile. Checkin and checkout process was quick and pleasant. No issues!

Very disappointing RV rental experience and poor customer service.
We rented a Class C Large RV through Tioga Tours for a 19-day family trip in August 2025. We were instructed to arrive at 11:00 AM, but due to poor organization and apparent understaffing, our RV was not ready until 4:30 PM.
When we finally received the vehicle, it was dirty, worn, and clearly not well maintained. We requested a replacement, but were told none were available. Since we had campground reservations and the office was about to close, we had no realistic alternative.
Once on the road, the RV required constant steering corrections to stay in its lane, and the front roof vent rattled loudly while driving. At the end of the trip, the right front tire showed severe uneven wear, indicating a significant alignment problem that had clearly existed before our rental.
El Monte advertises clean, well-maintained, and reliable RVs. Unfortunately, that was not our experience.
We reported the issues and spent months discussing the matter with THL, the parent company of El Monte and Road Bear. Despite paying approximately $8,000 for the rental, we ultimately received only $400 in compensation. The initial offer was just $80.

We paid a premium price but received a vehicle that did not meet reasonable expectations for safety, maintenance, or quality. Based on our experience, I cannot recommend El Monte RV and likewise for Tioga Tours as their trade partner

We travelled from Chicago via Route 66 to Seattle (7100 miles). No problems at all. Very friendly people.

Our experience with El Monte’s Motorhome was great! The places we went were fabulous! The motorhome worked fine on every aspect. This coming September we plan to hire another motorhome with El Monte in Newark to go to Hursheys RV Show. But this time we will choose a smaller Motorhome. The 31 foot was too long to fit in the parking places along the way. The only thing that we think El Monte could to better is to change the mattresses more frequently. And also install a TV in the bedroom, as there is a place and wire there for this purpose.

A viagem no RV da El Monte foi excelente. O veículo era muito novo e muito bem construído. Certamente alugaremos numa nova oportunidade!

Good pickup and return. Great staff! RV was in a very good condition..