Eloriabeauty レビュー 4

Ordered shampoo via a link from you tube. Bank account was debited with £12.21. A week later another £12.21 was pending on my account which I could not stop until it had moved from pending. Email from Eloria state that I have two orders, the second of which I did not place. Send email to Eloria regarding second payment. NO Answer. Both orders says they are being prepared for shipment with First apparently in possession of Yodel. Will believe it when I see it. DO NOT USE. A DISHONEST COMPANY.

A previous report by a purchaser found that they had been subscribed and could not cancel the subscription. We had the same experience. The price of the goods elevated and it was a weekly order so it quickly escalated. Certainly the act of a scammer. I have added them to Eloriabeauty.com on Trustpilot already. We did receive the orders but we didn’t subscribe and we couldn’t cancel. Most people seem to have to cancel their credit card to stop the order.

I am surprised to see only one review for this merchant, given my experience, which raises serious concerns.

On 8 December, I ordered a shampoo advertised on YouTube as supporting hair growth, with a strong promise of a money-back guarantee if results were not achieved. I paid $19.98 for two 100 ml bottles plus $4.99 shipping. The bottles arrived quickly.

Shortly after, I noticed an unexpected $44.93 charge on my bank account under the name SpMySmile. After checking my statements and emails, I discovered this was linked to the same company and related to a weekly subscription that I had not clearly agreed to or noticed at checkout.

I then tried to manage or cancel the subscription. According to the website’s Terms & Conditions, there should be a way to manage the account, but I could not find any “Manage my account” option. The only way to stop it appeared to be writing to customer support. I sent an email on 29 December, shortly before another scheduled charge.

The company states it has a Return and Refund policy, but return shipping is at the customer’s expense, and given the lack of transparency so far, I am unsure how reliably this will be handled.

Additionally, Trustpilot lists the company as in Colombia, while the website shows a U.S. address, further adding to the confusion.

Based on my experience, I strongly advise international customers to be very cautious, read the fine print carefully, and watch their bank statements closely for unexpected subscription charges.

The company is Scam. Watch
I have already reported to BBB and FTC.