Emenac Packaging USA レビュー 

Emernac Packaging is the worst company we have ever worked with having the absolute worst customer service and customer satisfaction. After going back and forth for weeks on our design we finally ordered our Lip Balm boxes on April 23, 2024, costing a total of $230.00 for 200 boxes.
They arrived shortly after and much to our dissatisfaction. The boxes where not shipped flat but bound in bundles with a rubber band and curved making it difficult to assemble the flimsy cardboard used for the boxes.
We called and tried to discuss this with our representative. He was not in and someone said he would call back in ten minutes. No call back so the next day we tried again, even sent them a video of the problems with the design of the box, which included a flap on either side making it difficult for the customer to get the lip balm tube out of the box. Also the bottom of the box didn’t lay flat which created a problem for the tubes to not fit properly in the box. The flap that closed into the box would tear when filled with the tubes and you tried to open the box. All they would tell us is that we didn’t know how to assemble the box which was made of flimsy cardboard.

After repeated calls and them telling us someone would call in 10 minutes every time, which they never did, we finally got to talk to someone and he tried to tell us that we didn’t know how to properly assemble the box, which even a three-year-old would be able to do. To add insult to injury, he tried to show us in his own video that the box would work while he placed stones in the bottom of the box trying to tell us that the weight would keep the bottom of the box down, which it didn’t.
Never did anyone say they would make the order right, instead telling us we didn’t know how to assemble the box.
Not sure if this company has outsourced their orders but noticing the reviews, all of which are old and outdated, the staff we dealt with were not helpful at all. They offered to do the order over for us but wanted an additional 50% of what we originally paid to re-do the boxes. I don’t think so!!
During another phone call to yet another person in the office, (you never get to talk to the same person twice0 they agreed to give us our money back. So we waited and waited for two weeks and no refund. So we called and they again said someone would call back in 10 minutes. (This is getting old, don’t you think?) No call back. Finally we reached someone and they informed us that they never said that and would not return our money back.
So this is what is on their website: Emenac Packaging USA – What We Commit, We Deliver. Hmmmmm! I find that commitment difficult to believe.
We are not happy buyers and want to make sure you don’t get snagged by their irresponsibility and lack of customer service and commitment.
Don’t do business with this company!

We received excellent feedback and help from Michelle. She was very responsive to our needs, right up to the last minute and detail. The finished product is spot on, professional and to our expectations.
Thanks so much,
Suzi's Lavender

I received prompt communication and updates on my order. They made exactly what I wanted and the product looked fantastic. Very happy with them and will definitely use them again.

I couldn't be happier with the service I received from Emenac Packaging USA. Not only did they offer a wide range of packaging options to choose from, but their customer support team was also incredibly attentive and responsive. They took the time to understand my business needs and provided expert guidance in choosing the best packaging solution. The final product was of the highest quality and beautifully designed. I will definitely be a returning customer.

Service was great! They took me through the process step by step. I am very pleased with my boxes, and shipping was very fast. Thank you

Great customer service, they take direction well, and fast shipping.

Tyler was an absolute pleasure to deal with, and he did a fantastic job going above and beyond to make sure our boxes arrived on time and as ordered.

I had the pleasure of working with Tyler, and he and the team went above and beyond to get our slipcase box designs created. Once we had our designs finalized they were printed and delivered quickly. I can not recommend Emenac Packaging enough.

Amazing products 😊 happy with customer service. Harry is great 👍

I had a display sleeve made to pack my chocolate bars and Chris Tang was really helpful and diligent throughout the whole process. The price was really good and we were happy with the end product, which was shipped rapidly. I will work with them again.

OMG This is the fourth time I used Emenac packaging, what a great company to work with. They are very efficient and do exactly what you ask for, on top of doing it in a very fast manor. Steve was a pleasure to work with and is very precise, in getting the job done along with following up every step of the way. Thank you again for an excellent job well done

Good boxes, good price.

Hello,

GIGI C Bikinis has used Emenac Packaging twice now for our packaging needs! We can't recommend them enough. We have worked with Steve for each of our projects, and he has always been very nice, responsive, and communicative. He has met our needs across the board and we will utilize him and his team for all packaging needs in the near future!

Great working with Roy and Emenac. They did a great job with my custom product packaging. I would definitely use them again.

Very happy with the quality of products, and service I have received. It has been a good experience with them every time I order.

I am honestly incredibly impressed with the speed and quality of Emenac product. I needed display boxes quickly for a retailer and got in touch with Jason Brown after extensive online research. He was incredibly responsive, helpful and effective. The turnaround on the product (perforated and colored) was unlike anything in the market. We did a review of samples and the warehouse preferred this quality to our current supplier with a 6 week lead time. I will definitely be working with Jason again in the very near future.

We have been using Emenac for a couple years, and I am very satisfied. Roy is always helpful, and takes care of my orders fast and efficiently.

Our representative, Martin Shaw, and the Emenac Packaging USA team created amazing custom Swag boxes for our organization. Martin was extremely helpful and responsive. Our order was delivered above and beyond our expectations, given the quick turnaround we requested. We highly recommend Emenac. We have recommended their services to others and will most definitely use them again in the future.

Alvin is always quick to respond and very helpful. The display boxes turned out great and we are ordering more!

I worked with Jason to design and print my beatitude boxes. He was very knowledgeable and quick to respond to all of my questions. The shipping was quick and my boxes turned lout amazing!