Emirates Islamic レビュー 

Please listen coustmer this is fake bank. Didnot have any security this bank. I lost 8000 AED from this bank. That also credit card. Bank money they can't keep safe someone hacked money and bank easily cheat to me and said need to pay. Fully fake . One transaction is Euo and other transaction within seconds PLN currency. Even any one do this kind of shoping that also within seconds. And I ask IP address who used this one . Bank not providing.. so cheating..bank . Cheat bank. Too many time I called I visited bank .. fully useless answer saying go to police station I went police station. Their saying case is going on .. going.. on. And bank adding additional interest aslo. Where is the insurance of money? Basis insurance also their not provide. So did not put any money or any deal with Emirates islamic bank dubai and any branch.

fake, they sell credit card with fake promises, i purchased a credit card emirtaes skyward miles card, and they promised 1.5 miles per USD, in first month i spent 26000 AED approximately 7000 USD and the point acumulated is just 2000, dont know the calculation and fake promises and banking..

I've never spoken to customer service in my life. I've been waiting in line for 15 minutes. Only then did they pick up the phone. My entire balance has been wasted. The person who attempted to contact me asked for my details. Even after I gave them my details, they said my details were not verified in the system. I've been with that bank for 7 years. I don't understand. They said transfer to another line but they cut the call .It's terrible service worst serviceeeee( Emirates Islamic bank)

The worst bank in the UAE. Unprofessional staff specially at the home finance department. Lengthy processes with zero commitment towards the customers and their needs. I will never deal with this bank ever again.

I had the worst experience as a customer with Emirates Islamic Bank. Their customer service is non-existent—once they onboard you with promises for a personal loan, everything changes. First, the terms and conditions you agreed to are modified. Then, once you reluctantly accept and sign the documents, the representative who was eager to assist becomes completely unavailable. Every step after that is riddled with delays and broken promises.

I faced repeated issues with their inability to honor agreements. My personal loan was delayed, and during that time, funds in my account were frozen. Despite not having access to those funds, I was charged a full month of payment. As compensation, they promised I wouldn’t have to pay for November. However, they “forgot” and deducted the installment anyway. Now, they refuse to return the illegally charged amount.

For the past 10 days, I’ve been chasing the bank via email and other channels, but all I’ve received is a vague response saying, “We’re looking into it.” No updates, no resolution—just silence. This level of incompetence and disregard for customers is unacceptable for a bank.

If you’re considering banking with Emirates Islamic Bank, I urge you to think twice.

Very bad experience with this bank , will not recommend to nobody! They don’t secure your funds and don’t care if your account scammed, and of course they will not return your money after scamming!

Very poor and bad service from an agent who was working with me over the process of buyout my personal loan from DIB… the agent was never professional and all the time I had to sent him a msg for follow up and reply after many msg and call.. I don’t think the bank issue bad the staff who doesn’t have any commitment or accountability of working with costumer in professional way… I provide everything in time but the agent Yassi Mohamed Khan was always ignoring my email… my money still on hold even I provide salary certificate and says it will be done by today by tomorrow for 1 week one.

This is very frustrating as they just got the commission and ignoring costumer.

The worst bank I have ever dealt with. Completely unprofessional, incompetent, and their processes are unbelievably slow. I want to highlight the agent Muhammad Yaseen Sindhu, who made this an absolute nightmare—promises that were never kept, wrong deadlines, endless delays. This was for a simple car finance, and despite my company being listed with this bank and my salary being paid through them, it still took over 23 days of excuses and lies.

I ended up canceling everything—car finance, accounts, credit cards... They outsource unqualified people who just waste your time and play games with your patience. Avoid them at all costs.

Very disappointed unnecessarily charging money for one transfer they are charging 95dsh

I am thoroughly disappointed with the level of service provided by Emirates Islamic Bank. Despite multiple interactions, the experience has consistently been marred by inefficiencies and subpar customer support. The agents lack basic product knowledge and seem unprepared to handle even routine inquiries, leading to significant delays and requiring customers to repeat requests multiple times. This not only wastes customers' valuable time but also reflects poorly on the bank's commitment to quality service.

Furthermore, the bank's processes and policies are excessively complicated, with unclear guidelines that make straightforward transactions unnecessarily difficult. Attempts to resolve issues or clarify details often result in being transferred to different departments, each as unhelpful as the last. Communication is disjointed and lacks transparency, leaving customers in the dark about the next steps or expected outcomes.

For any customer seeking reliable and efficient banking, Emirates Islamic Bank falls short on all fronts. I cannot, in good faith, recommend this bank until they address these core service and process issues.

am extremely disappointed with Emirates Islamic Bank's unfair and unjustified charges on my credit card account. Despite clearing my balance in full and on time, the bank added a financial charge without any valid reason. When I reached out to their customer service, I was met with unhelpful and inconsistent responses. They initially claimed a prorated fee due to payment intervals, but later shifted to a different explanation, stating the charge was for a prior month’s balance, which was simply incorrect.

After multiple attempts to resolve the issue, the bank refused to reverse the charges, despite clear evidence showing timely payments. Such poor handling and lack of accountability are unacceptable, reflecting a severe lapse in customer care and ethical practices.

If you value transparency and customer service, I would highly advise reconsidering Emirates Islamic Bank as an option. My experience has been frustrating, and their refusal to acknowledge their mistake has only added to the inconvenience. I hope others do not have to go through a similar ordeal."

I have been dealing with fraudulent transactions on my credit card for the past six months and, despite multiple attempts, I have been unable to find a resolution. This has caused me significant frustration and inconvenience.

Due to this experience, I regret to inform you that I am dissatisfied with the service provided and, based on my experience, I would not recommend your services to others.

Extremely poor customer service, they dont keep up with the commitment or promises they make, please dont fall for them

A transaction of AED 4000 was made from my account via the mobile app. Surprisingly, the following day, the exact same amount was deducted from my account without my authorization. Subsequently, on the same day, another transaction was processed without requiring my OTP approval, I raise the complaint and no any action and very bad customer service.

I had only one credit card from Emirates Islamic, which I closed in 2017. However, I recently checked my AECB report, and it shows two active cards under my name. This is incredibly frustrating, especially after seven years. It seems that incorrect information has been submitted, and it raises concerns about accountability. It’s disappointing to see such carelessness, as it can significantly impact people's lives

EMIRATES ISLAMIC BANK HAS THE WORST CUSTOMER SERVICE. EVERY SINGLE TIME I TRY TO CALL THE CUSTOMER HOTLINE, THEY PUT YOU ON HOLD FOR A FREAKING LOOOONGGGGGG TIME AND ONCE YOU GOT A HOLD TO A CUSTOMER REPRESENTATIVE AFTER AGES, THE PERSON IS NOT HELPFUL, SHE IS EVEN ON LOUDSPEAKER THAT YOU CAN HEAR YOUR VOICE ECHOING, OR EITHER TRANSFER YOU TO ANOTHER REPRESENTATIVE AND KEEP YOU ON HOLD AGAIN! ONCE YOU ARE CONNECTED, THAT PERSON IS CLUELESS AS WELL. These are just a few of my worst encounters with this bank! I never had an issue under FAB or ADCB.

Worst customer care service taking 25 minutes to respond a call . I will cancel my credit card

WORST customer care team, i have to wait for 25 minutes then their agent attended the call when i asked something he put my call on hold for 5 minutes and after 5 minutes he replied that he unable to help on my request.
done use this bank.

Customer care is very bad, if you need to get them on call, first you have to apply a bank loan, once you got the bank loan then you have to recharge that all loan amount in to your network provider then call them, then also they will not attend your call.

What a pathetic bank, waiting for more than 1 month to unblock access of the online banking.