Emirates Islamic レビュー 

Very poor service, false promises, unprofessional staff conduct and the worst experience of my life.

The worst customer service ever, after waiting for almost 16 minutes for someone to receive my call, my luck was with the most unprofessional robot in their system (customer agent representative). You are thr worst bank in UAE

A very bad service. So slow and not serious at all. They hold my loan without any reason and they don't give me any explication . Always they make me wait. I'm losing time money and energy with this bank.

A fraudulent transaction of AED 1083.16 was done at 16:21 on 11APR24 on my Emirates Islamic credit card without an OTP confirmation. The fraudsters tried 3 other attempts with different amounts at the same time, however the previous and following transactions declined due to insufficient funds. Immediately I informed the bank to block my Emirates Islamic Credit Card and raised a complaint to reverse the money. The bank blocked my card and registered a complaint (Ref. No. 112671685429) and insisted me to clear this payment in my next month statement to avoid nonpayment charges and I’m informed this money will be reversed after investigation. It took 3 months to investigate the story and finally rejected my request with some unacceptable excuses. I firmly declare that this is completely a security failure of the bank (EMIRAES ISLAMIC BANK). How a transaction can be done without OTP/password. The bank is not giving any support for their security failure and simply asking to go a complaint police. It happens a lot of people in my surroundings and only Emirates Islamic showing this kind of attitude to customers / don't giving money back.
EMIRATES ISLAMIC IS AN INSECURE BANK / NOT GIVING SAFETY FOR THEIR CUSTOMERS MONEY.

I had the worst banking experience in UAE before I even activate my card!!!
I explicitly isntructed the sales agent not to increase the card limit more than 10K, and he assured me that was absolutely possible.

I received the approval sms stating that my card limit is 37K which was very frustrating. I called the customer service number and I spent more than 20 minutes on the automated system trying to reach a human to speak to. Finally I got someone called Ahmed, he advised me that decreasing the card limit is not possible from the contact center and I will have to chat with the team on Whatsapp (which was a weird advice but I trusted him). I chatted with WhatsApp support and a lady called Asmaa informed me that I was misadvised by Ahmed and there's no way I could reduce the limit without activating the card first (which I didn't want to do giving the obvious trust issues I had with them). I asked her to escalate the case to a manager. The manager called me later and he said that he would fix this mess in two days and call me back. 5 days passed and he didn't call. I texted the Whatsapp support to follow up, they couldn't do anything and they told me to keep waiting. I requested a card cancellation and I was told it would take 2 days for the retention team to contact me. It's 4 days now and no one called.

I don't think I have ever encountered such a poor level of service anywhere before. Now I am not only going to be the biggest promoter for their failure stories, but also will raise a complaint to the central bank if that doesn't get sorted out soon.

DON'T GET CREDIT CARD SCAMS.
I got a credit card, I was told there is only one time charge in EMI but the second month bank will charge you extra for processing. Be careful before getting credit card the bank hides to provide you with information regarding charges

Very hard to reach through phone. I wanted to cancel a transaction but I couldn't. By the time I reached the branch it was too late. They do not have a toll free number. They also are not customer centric/friendly at all.

My CC was used somewhere in Poland, I immediately called EI for complaint, they said to block the card and issue a new one and the complain will take 90days to be resolve and I need to pay the amount that was taken from the card until the investigation is clear (which is not fair).. Today 06.06.2024 I called for ff up, then the customer service agent told met that the complaint was already closed last April and it was declined coz my card was registered to E-wallet.. I told her that it was never registered and why I didn't received any email, sms or call that my complaint was already closed but she cannot answer all my questions, what's she's just saying is sorry. So the ending is I need to pay that amount of money in which other person benefited from it! (the card was new and only activated last December 2023, and the fraud transaction happened January 2024)

Please do not make loan deals with Emirates Islamic they are outsourcing people to process your loan. And these people are incompetent, giving false reassurance, giving wrong information to client. So results? Its been almost 80 days my loan is still on process, I have paid 3x liability letter to ENBD and paid 4x liability letter to CBD to proceed with my loan. And up till now they still messed up.

Shoutout to Finmart solutions Hamdan branch Al masaood tower, you people are 👎🏽👎🏽👎🏽. And to settlement officer please feel free to join the party telling me Im Rude to everyone from the very beginning.

My EI debit card got hacked by fraudsters 3 times in the last 3 years and it takes the bank 39 working days to settle disputes! Most insecure bank

i wish there was an option of giving negative rating.

Don't apply for their credit card. The EI reward app does not works. It does not opens and the customer care replies that they need the screenshot. don't know what screenshot they require when the app itself does not opens.
I met the spent criteria for the movie tickets, still they charged me for the ticket citing some issues with the merchant.
This is the worst card. They are giving cash back but taking it back in the form of false charges.

I am a existing customer of Emirates islamic Bank since August 2023 , and on 06/04/2024 i had made a local transaction of 21413 AED for the shopping for EID for my friends and family members as they were here for trip and flying on 09/04/2024.
Bank has deducted my balance and did not transfer the amount to the person.
after 24 hours i had got the message that transfer was unsuccessful and bank had already deducted the amount from my account.
I tried to reach out to customer care for around 2 hours and than finally my call were answered and customer representative did not understand very well my complaint and she tried to gave me very funny and lame excuses. on another call they have told me that due to Eid holidays my amount would be back by 14/04/2024. i requested to them that i had only this money and my family is here for shopping and they have their flight on 09/04/2024 , how would i manage without money as i had only 21500 AED in my account to spend on them, today is 15/04/2024 and still i did not receive my money back in my account.

For the pass 1 week i had spent without money and borrowed some amount from my friends so that at least i can pay few of the bills .
This period is very stressed for me as my money is not with me and i am helpless to get my money back.
This is very terrible and unprofessional experience with emirates islamic bank and i am never ever gonna recommend any of my friend this bank.

I am literally begging for money inspite of having it.

Name: Mohammed Mumtaz
Transaction Date: 06/04/2024
Transaction Referral ID: 2258A7716D74

Worst service. Need to wait an hour or so to connect to the tele bank and after its not helpful. Before you are calling to the bank, make sure that your phone credit to be at least for AED. 100 or above, because don't know how long you will be put on hold on the phone.

Not helpful at all. When you need letters or special request, they will not provide. They all rely to system and computer. No humans in this bank, no managers to decide, no matter what your situation is, they will not help, only because of system generated. They are only good in asking you to transfer to them and avail offers, but once you are with them, they will not help at all.

What a pathetic service... Being a big brand they don't how to handle the customer.
It's been more than 1 month since I applied for supplementary cards, and still, it showing in the process.
No follow-up, I am tired of this issue and going to cancel my credit card which the sales executive gave me without any information.
Really bad service never recommend to go with this bank.

Worst bank in UAE poor relationship managers and customer service is horrible. I wouldn’t recommend anyone to bank with them

I visited your branch to request a new card due to a suspicious transaction. Despite assurances of delivery in 2 to 3 days, after three weeks and numerous follow-ups, the card is still undelivered, highlighting incompetence and unreliable service.

I had a fraudulent transaction of AED 25350. The only way to complain about this is through customer support. I called and I need to wait an hour or so to connect. It happened multiple times for me to follow up etc. which cost me more than 150 dhs. Even though I am a victim of fraud, support from EI bank is very bad.
It's been 3 weeks now, and Till now no update on the transactions, and still in the investigation state. The bank says it will take 40 business days to investigate, and I need to pay all outstanding amounts on statement.

Very bad really daily I call more 10 time no any support or answer even promis to call asap even miss call no recive
I am spend my call and my time nothing explique Intel now
Are you sure had people on duty pls to can support customer !!
It’s no 1 star can get really

Very bad service from EIB. I applied for supplementary card, received call after 6 working days requested for additional docs, I requested another 4 working days to revert on the requirement as I have to travel on emergency. Informed me my request will be canceled, as per them SLA is only applicable to bank but not for customer.