Bought the Emma mattress 3 years ago and after having it a few months I noticed the shape of my sleeping position has been in printed. Swapped the head to feet and slept fine again but then the same i... もっと見る
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I actually purchased this as an early Christmas present for ourselves/hubby whos been complaining of a sore back. Arrived extraordinarily quickly in a compact box which wasnt immediately clear what w... もっと見る
企業が回答しました
Delivery and unpack was fast and easy June 24. Purchased for advertised "zero partner disturbance technology" and the heat dispersing foam. I can confidently say that it does not do either of these th... もっと見る
Fantastic,having purchased a hard az matress 4yrs ago,had to do something to soften the bed.Wish we could have afforded the matress,but being on the pension,out of reach unfortunately.How long have Ki... もっと見る
企業が回答しました
企業情報
Emma Sleep NZ について
当該企業による記述
Emma Sleep® is the leading D2C bed-in-a-box brand in the world. After being name Europe’s fastest-growing tech-start-up, we have been working hard on expanding our product portfolio growing our team of experts to provide our customers with the best sleep experience.
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
連絡先
Auckland, ニュージーランド
- support@emma-sleep.co.nz
- emma-sleep.co.nz
3.8
ほぼ満足
722件のレビュー
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Very comfy topper
Really impressed with the speed of delivery and quality of the mattress topper. Very happy
2022年10月6日
Emma Sleep NZ からの回答
Hi Leigh. We're happy to hear that you have been enjoying your Emma Flip Topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. - MV
Emma-sleep mattress topper is a fine product…
The mattress topper is just firm enough and soft enough to allow me a really good night's sleep. Both myself and my husband are really happy with the Emma -sleep mattess topper.
2022年10月23日
Emma Sleep NZ からの回答
Hi Margaret. We are happy to hear that you have been enjoying your Emma Topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Waking up refreshed with no sore back.
My bed had such a firm matress so I was waking up every morning with a sore back.
I bought a matress topper from Emma Sleep hoping it would make a difference.
Wow I am extremely happy, its not too firm and not too soft. It's perfect and I sleep better and wake up refreshed with no back pain.
Highly recommend 👌
Yvonne
2022年10月1日
Emma Sleep NZ からの回答
Hello Yvonne, we are happy to hear that you have been enjoying your new Emma Flip Topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. -BB
I bought the mattress for our teenage…
I bought the mattress for our teenage daughter. Her sleep has improved and she no longer has back ache! We also have the mattress and subsequently our sleep quality is so much better! Very comfortable mattress indeed!
2022年7月1日
Emma Sleep NZ からの回答
Hello Siala, we are happy to hear that your daughter have been enjoying her new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type and we're glad to hear that it eases her back pain. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. -BB
Sturdy but comfortable product.…
The pillow was a little more firm than I liked, but once I removed a layer it has been fine.
2022年10月16日
Emma Sleep NZ からの回答
Hi Clark. We're happy to hear that you have been enjoying your new Emma Pillow. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Wonderful experience
2022年10月15日
Emma Sleep NZ からの回答
Hi Jennifer. Thank you so much for the kind feedback. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. We hope you enjoy your Emma mattress for many years to come! - MV
Memory foam is a game changer!
Husband is very happy with his Emma pillow. Great to have the option to adjust the layers/height. Can feel quite thick/sturdy but you still melt into it. Would be nice to have a contour version available too!
2022年10月12日
Emma Sleep NZ からの回答
Hello Jessica. Thank you for your kind feedback and continuous support of Emma. We are constantly looking to improve the products we provide to our customers and your thoughts are invaluable to us. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Awful bed
Wasn't quite right for me but they honored the trial period so I'll give a decent review.
2022年10月10日
Emma Sleep NZ からの回答
Hello Chris. We're sorry to hear that the mattress you received seems to have developed a fault. Upon checking, we can see that this has been raised to our customer support team and a replacement has been processed. We regret to see that you were unable to take advantage of the 100 Night trial and extension for the return/refund and we hope you can accept a replacement in line with our Terms and Conditions. Please be advised that the mattress is dispatched directly from the factory, so it may be that it initially smells 'new' when it arrives. Should you have issues regarding the new mattress, please feel free to reach out to us at support@emma-sleep.co.nz - MV
Soft
I found online that Customers can request mattress toppers if they feel their mattress is softer than they were expecting, My request was declined.
I ordered three mattresses. It would have been good to even get 1 for our super king bed.
Thanks
2022年10月10日
Emma Sleep NZ からの回答
Hello Pawan, we sincerely apologise about this. Also, a useful tip to know is that the bed frame used will affect the performance of all mattresses in certain ways. For example, a slatted bed base will give a mattress a softer feel compared to a divan base with a solid platform, which will make the mattress feel firmer. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. -BB
Hot to sleep on
This bed was delivered super quick and in a relatively small tidy box which was easy to store since we didn't open it for several months.
This bed is amazing to lie on...firm yet soft and comfortable and minimal partner disturbance (I have Restless Leg Syndrome) Initially I would have given it 5 stars.
However, the actual mattress retains ALOT of body heat. It heats up quickly and then if you are a hot sleeper like my partner then it's impossible to get cool. Even as a cool sleeper I found I was wearing light summer Pj's during frosty nights because it's just so warm. Fine for winter but we will have problems come summertime.
The other thing is that after sleeping on it for only 3 months it has already got depressions where our bodies lie with a noticeable 'lump' in the middle. No, you can't see it but you can feel it.
Overall it is very comfortable and affordable especially if you get it on sale but I'm uncertain about it's longevity and summertime comfort.
2022年10月10日
Emma Sleep NZ からの回答
Hello R, we sincerely apologise to hear about this. In this case, as you mentioned that you find the mattress too hot. Can you please use a plywood board under your mattress to add support and make your mattress firmer? It helps to make the mattress a lot firmer preventing you from sinking into the mattress as much and could help combat heat retention. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. -BB
Bed was too soft for my husband but the…
Bed was too soft for my husband but the topper definitely helps & wasn’t too hard for me who liked it soft
2022年10月10日
Emma Sleep NZ からの回答
Hello Sharron. We're happy to hear that you have been enjoying your Emma Topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. - MV
It is a very nice mattress except that…
It is a very nice mattress except that I don't like memory foam and it woke me up all night For that reason I want to return it please
2022年10月9日
Emma Sleep NZ からの回答
Hello Margaret. We're sad to hear that you did not find the mattress a good fit for you. Upon checking, a member of the customer support team has already reached out regarding the return of your order. If there is anything more we can do for you please do let us know. - MV
Very quick email to acknowledge that
Very quick email to acknowledge that the mattress had been picked up and was on our way. Unfortunately the courier company took longer than expected so didn't receive until 11 days later. Mattress is lovely though
2022年9月21日
Emma Sleep NZ からの回答
Hello Hamish. Thank you for your kind feedback and we're sorry to hear about the delay in your delivery. Your feedback helps us address these opportunities and improve our processes to serve you better. If there is anything more I can do for you please do let me know. - MV
Warm and comfy
Warm and comfy. Initially thought it might be too firm when I first slept on it, but over time is feels comfy, supportive, and warm.
2022年3月29日
Emma Sleep NZ からの回答
Hello Claudia. We're happy to hear that you have been enjoying your Emma Mattress. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. We hope you enjoy your Emma mattress for many years to come! - MV
Emma Sleep NZ からの回答
Hello Toomany, thank you for sharing this with us. We sincerely apologise if you keep receiving an email to answer the review. In that email, you can choose to unsubscribe so you won't be receiving an email about this. If there is anything more we can do for you please do let us know. -BB
New mattress
I am still getting use to the new mattress it is a lot firmer than what I am use to . I have issues with my back and am hoping this mattress will help time will tell .
Hi Emma mattresses this is my update I am now 2 months on the new mattress , I have now added a bambilo topper pad plus a foam topper, this mattress is too hard for me it's like sleeping on a board I don't think it's going to get any better. Are any of your mattresses softer or are they all the same. Looking forward to your response
Regards Clare
2022年10月2日
Emma Sleep NZ からの回答
Hello Claire. Sorry to hear that you find the mattress too firm. If you would like, you may reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience. Please let us know if we may be able to do anything more for you. - MV
Emma Sleep NZ からの回答
Hello Wiebke. We're glad to hear that you were satisfied with the mattress and our services. We wish you a happy sleep with Emma. Do let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Hope you enjoy your Emma Mattress for a long time! - MV
Less back pain
I'm definitely waking up with alot less lower back pain. Just missing the plushy soft feel I like.
2022年9月22日
Emma Sleep NZ からの回答
Hello Chrissy. We're happy to hear that your condition has gotten better. Thank you for your kind feedback and continuous support of Emma. If you would like, you may reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. - MV
Emma Sleep NZ からの回答
Hello Jessica. We're happy to hear that you have been enjoying your Emma Mattress. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. We hope you enjoy your Emma mattress for many years to come! - MV
Truly excellent sleep experience
Exactly as described - truly excellent sleep experience; genuinely improved my quality of life. Kinda look forward to going to bed for that "ahhhh..." factor now ;0)
2022年10月4日
Emma Sleep NZ からの回答
Hello Richard, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. -BB
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