Not delivered
Emma Bridgewater からの回答
Good Afternoon Jackie,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We can see that you have since been in contact with our Customer Service team and they have resolved this matter for you.
Our customer experience is very important to us, and we hope that we can regain your confidence in us in the future.
Kind Regards,
Emma Bridgewater Team
How can I review a product that has twice been delivered smashed to pieces and on the third occasion didn’t come at all?
Emma Bridgewater からの回答
Good Afternoon Diane,
We are sorry to hear that this has happened and do understand the disappointment caused. We have forwarded your details to our Customer Services team and someone will contact you soon to discuss this further.
Kind regards
Emma Bridgewater Team
They are stunning - modern yet traditional! I love them
Emma Bridgewater からの回答
Good evening,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Love it lots
Emma Bridgewater からの回答
Good afternoon,
Thank you for your wonderful review. We are delighted to hear that you are happy with your new lantern!
Kind Regards,
Emma Bridgewater Team
I love that these storm lanterns are made in an old factory. That means a lot to me and that such skilled artisans are valued for their ability. The lantern is modern yet has a very quality and traditional aesthetic to it.
Emma Bridgewater からの回答
Good morning,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Beautiful product
Emma Bridgewater からの回答
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards
Emma Bridgewater Team
Broken in transit not packaged to protect
Emma Bridgewater からの回答
Good Afternoon Natalie,
Thank you for taking the time to leave a review and we are extremely sorry to hear that the item arrived damaged.
Following your review on TrustPilot we can see that our Customer Services team have reached out to you regarding this, if you could kindly reply to their email.
Kind regards
Emma Bridgewater Team
These lanterns are absolutely stunning and who doesn’t want to support a company that is keeping an old factory and skilled workers in Poland going?
Emma Bridgewater からの回答
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards
Emma Bridgewater Team
Quality design a truly beautiful piece
This is beautiful and a real statement piece
This is an extremely beautiful glass lantern.
Since purchased it sits in the window of the lounge. It looks beautiful.
So happy with the storm lantern...looks stunning...an affordable luxury gift to myself.
I was gifted the next size down as a gift a few years ago. In the Good Friday sale I decided to buy another for each the other side of my mantle piece. Ordered wrong size by mistake but so pleased I did as the variation looks so much better.
Beautiful lantern..I have all three sizes now...really thrilled with them and they will look stunning at Christmas.
It’s beautiful.
Thick glass well made gorgeous quality.
