the Aircon unit is great however the communication Avenue is non existent. I have tried to contact them via there website to get a replacement part, but never get any reply. Perhaps a phone number wo... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have the plug-in radiator and heated blanket and if you're debating buying either of these products, just know the quality is top tier and both products work 10 x better than I ever expected! The pl... もっと見る
Absolutely amazing products, I bought the heater and the dehumidifier. Honestly the heater throws out so much heat but is so low on energy usage and the dehumidifier has saved me so much time when dry... もっと見る
Really happy with my dual air fryer, good size, easy to use, cooks great, can be timed to finish together, and colour matches my other appliances. Definitely would recommend!!
企業情報
Emperial について
当該企業による記述
Shop Now Contact Support We are a leading manufacturer in developing cutting-edge domestic appliances.
Our commitment to excellence is fuelled by rigorous testing and consumer feedback.
We take pride in designing and manufacturing each product to the highest standards, ultimately enhancing the lives of our customers with every innovation.
Emperial is synonymous with innovation and quality in domestic appliances, dedicated to creating solutions that enhance everyday living and reflect our commitment to excellence.
We are a passionate team driven by a shared vision to enhance home life, leveraging our diverse expertise to create appliances that effortlessly blend functionality and style.
Our mission is to empower our customers with reliable domestic appliances that make daily tasks easier and more enjoyable, while upholding sustainable practices.
連絡先
4.1
ほぼ満足
29件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
poor aftersales
the Aircon unit is great however the communication Avenue is non existent.
I have tried to contact them via there website to get a replacement part, but never get any reply. Perhaps a phone number would be good.
2026年6月24日
自発的なレビュー
I want to thank the staff for their…
I want to thank the staff for their communications and keeping me informed and guidance with the little issue with the item
2026年5月14日
Great purchase and fastest delivery
Great purchase and fastest delivery. Presumed is a good quality as received and not used for more than few days.
2026年5月20日
There was a 12day delay in the delivery…
There was a 12day delay in the delivery of my order.
Couriers fault ?? After I emailed Emperial it was quickly sorted out . thank you
2026年4月9日
very good customer service replaced…
very good customer service replaced missing part with no fuss after buying from Amazon
2026年4月17日
自発的なレビュー
OH NO - WHAT NOW?
Initially, when I bought 2 blankets, one was fine but the other one didn't work. I wrote to you and you replaced the offending product. THANK YOU. It was quite quickly solved.
2026年1月4日
Arrived quickly
Arrived quickly. Perfect size for 2 people. Not used it yet but looking forward to. Great price and looks sleek.
2026年1月5日
Absolutely amazing products
Absolutely amazing products, I bought the heater and the dehumidifier. Honestly the heater throws out so much heat but is so low on energy usage and the dehumidifier has saved me so much time when drying my clothes! You must buy!
2025年11月27日
自発的なレビュー
I've been using multiple products by…
I've been using multiple products by Emperial including their dehumidifer, electric blanket and single air mattress and they are all great quality - super impressed!
2025年11月27日
自発的なレビュー
Low quality products sold without…
Low quality products sold without warranty. My dehumidifier had broke down after 9months of use and there is nothing they will do with. Would not recommend
2025年11月22日
自発的なレビュー
Emperial からの回答
Hi Robert,
I'm afraid we don't have any order infromation or enquiries from you. We have searched our systems, and also requested further information via Trustpilot, however we are unable to locate your order or enquiry. Perhaps this review was meant for another retailer?
If you can email us your enqury and proof of purchase to support@emperial.co.uk, we'd be happy to help you.
Thanks,
Emperial
Easy to order and good communication
Easy to order and good communication. I paid for next day delivery but that didn't happen. When I contacted they apologised and refunded the delivery charge
2025年11月19日
Quality is insanely good
I have the plug-in radiator and heated blanket and if you're debating buying either of these products, just know the quality is top tier and both products work 10 x better than I ever expected! The plug-in radiator is genuinely the best product I have for winter - it heats my downstairs easily and I could go on and on about how good it is for days!! Emperial is genuinely the best brand for anything to do with heating and I cannot recommend them enough :)
2025年10月29日
自発的なレビュー
It's very poor 😢 tried to contact them…
It's very poor 😢 tried to contact them so many times for a refund but they didn't respond at all.
2025年8月31日
Emperial からの回答
Hi Reshmah,
Thanks for your feedback.
We’ve sent you an email so we can look into this further and get the issue resolved for you. If you haven’t seen it yet, please check your junk or spam folder.
We look forward to hearing back from you.
— Emperial Support Team
Broken in less than 1 year
Purchased our AirCon unit less than a year old and is already faulty - tried contacting through contact us a couple of times with no return contact from Emperial
2025年6月11日
自発的なレビュー
Emperial からの回答
Hi Customer,
Thanks for your feedback.
Please contact us at support@emperial.co.uk with your proof of purchase and brief explanation of the issues you've experienced.
We are always happy to help.
Thanks,
Emperial
I am trying to contact EMPERIAL for…
I am trying to contact EMPERIAL for spare parts and they dont have any website, email or phone number,
UPDATE: The company contact me and we solve the problem easily. Thanks!
2025年4月18日
自発的なレビュー
Emperial からの回答
Hi, please email us at info@ultimaterg.com and we will look into this for you.
Thanks,
Emperial
Energy efficient dehumidifier
Bought 20l dehumidifier and i must got rid of all the damp. Excellent product.
2025年1月9日
自発的なレビュー
Trustpilot エクスペリエンス
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