enor HOME レビュー 

jeg har så sent som idag fået trukket et beløb på min konto uden jeg har været inde og købe noget som helst .. er utroligt dette kan lade sig gøre . og kan ik få mine penge tilbage . ringer man der ind får man bare en sms hvor der står.. dette er ik os og vi kan ik gøre noget ...

I ordered 5 bar chairs from Enor Home. They emailed me and said they only sold them in pairs and I’d have to buy another one from them (despite allowing me to complete the sale for 5). I responded saying we only required 5 and I didn’t want to pay almost another £150 for a stool I couldn’t use. They responded saying that they would allow me to have 5.

I received the 5 stools on 27th March. I’d had the downstairs of my house renovated and due to delays did not move back and open one of the bar chairs until 22nd April. I realised that the backs of the chairs would not fit under my kitchen island and so messaged Enor Home via Facebook on this date asking them to exchange the chairs for ones on their website, which were cheaper. I had no response, so after a few days I emailed them. They responded saying I only had 14 days to return them. I explained the situation and said we just wanted an exchange and would even forgo the price difference. I was again told no. I replied saying that I was disappointed and I’d planned on getting other items from them, but would be getting them elsewhere. They responded saying that they would consider an exchange if I bought other items from them and to let them know what I wanted. I would recommend buying elsewhere and staying away from this company.

In response to reply below; It was 4 weeks, not 6 and a half weeks. Please check your facts. I explained why I hadn’t been able to open the chairs within the 14 days. It was through no fault of my own. You have openly admitted that you would only ‘go the extra mile’ if I was going to buy more items for you. Clearly, you could have helped, but are choosing not too.

Further response;

I contacted you via your Facebook page on 22nd April. You didn’t respond. It was therefore 3 weeks and 5 days. I’m frankly shocked that you think it’s reasonable to only assist your customers if you will financially gain from it greatly. I reiterate, you would not have lost money. I’d confirmed by email that I wanted cheaper chairs and would forgo the difference in price. You would have therefore gained from the transaction, but clearly not enough. I don’t suppose it’s occurred to you that I’ve spent £735 on chairs that I cannot use, will not be able to sell them for anywhere near the amount I paid and I’m going to have to pay for chairs that will fit?

Wonderful experience. Mette has been responsive at every stage and delivery to the U.K. was seamless, even though the items in question (2 x concrete chairs from House Doctor) were very heavy and delicate.

Could not recommend Enor Home enough!

Absolute Kaufempfehlung für diesen Onlineshop. Besonders Hervorheben möchte ich den hervorragenden, extrem bemühten und freundlichen Kundenservice: ein ganz spezielles Dankeschön an Mette.

Excellent service and quality goods. Ordered a dining table and received personal emails from Mette to confirm order status. Was promptly updated when I submitted queries. Goods arrived in perfect condition, well and securely packaged. Very happy with table.

Fantastic experience with Enor Home! We had 6 dining table chairs (Rowico Sierra) arrive to the UK, perfectly packed and delivered on time. Delivery was pricey, but well worth the extra £££ for the quality - highly recommend if you are considering making a purchase.

Perfect dining table. Best choice that we’ve made for our new home..

Mette from Enor Home was always replying to e-mails and messages if I had any questions, the Rowico Hailey chairs I ordered came directly from Denmark and arrived in perfect condition and are as beautiful as expected, I’m very happy and would order with enor home again! :)

Great customer service and nice products, thank you!!!

Delivery was delayed by weeks, as the order was not in stock. This was only told to us after ordering. No detailed information about the time of delivery, but a big song and dance with an elaborate Mail in advance threatening that delivery costs would be extra, if no one was home at delivery, a tracking link that offered no information and no reply on our request for that information.
The actual furniture was lovely though.

Smooth and easy ordering process. The stools arrived swiftly, safely and with a lot of tracking information to keep me up to date. Arrived in the UK as described without extra duties or extra steps. Thanks so much.

Great service, perfect products, very kind customer service

Everything was perfect !!! 🙂

I have such a bad experience shopping on EnorHome, I ordered 2 table extensions, only one arrived, afterwards I sent two emails, I want to know what’s going on, no replies at all. Either refund the money for the missing item, or send me the missing item, however, surely won’t shopping again on EnorHome

Great price, service & delivery

Lieferung ging schnell und Produkt wie erwartet

Satisfaite de ma commande malgré ses quelques jours de retard, équipe réactive, colis conforme. Je recommande.

Very responsive and friendly customer service. Had no problems with delivery nor the purchase.

Very friendly service, I had a few great conversations with the team at Enor whilst planning my purchases. The team kept me up to date with the shipping situation as a result of COVID and fluctuating stock levels. I'm well aware of a number of design companies - including Hubsch - having production and shipping problems as a result of COVID but also an increase in shipping congestion, that's why Hubsch couldn't produce their Christmas collection this year. All items arrived in great condition, the prices are very fair, and the products are very well curated. Thankyou. Ps. I love your Hubsch range!

Excellent support, thank you very much. The delivery took a little longer, but I am very satisfied. Very good quality.