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5つ星のうち1の評価

Je n'aime pas mon oreiller j'écris des courriels pour être remboursé et rien aucun retour. Je ne recommande pas cette compagnie!!

企業が回答しました

5つ星のうち5の評価

I have chronic "whiplash-like" injuries to my neck that are not treatable. Until finding enVy Pillows earlier this year, I woke up in the night and each morning in pain. This pillow design is GENIUS.... もっと見る

企業が回答しました

5つ星のうち5の評価

After loving our amazing pillows with silk cases for 3 years we decided that we would replace them only because the silk pillow cases were getting well worn. We were even happier with the new pillows... もっと見る

企業が回答しました

5つ星のうち5の評価

I recently purchased a set of copper masks. They were comfortable and breathable. My boyfriend appreciate that they don't tug on your ears. Super high quality product with incredible service. I figuer... もっと見る

企業情報

  1. 美容製品提供業者
  2. 健康・美容製品店

当該企業による記述

The only COPPER infused Anti-aging Natural Latex pillow that aligns your spine, reduces wrinkles, boosts collagen and elastin and destroys germs while you sleep! Created by 2 Registered Nurses who know a thing or two about anti-aging! Experience the benefits of our Canadian produced COPPER technology infused directly into the 100% Pure SILK pillowcase or eco-Soft Eucalyptus TENCEL™ pillowcases that come with the enVy® Pillow.


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4.1

ほぼ満足

TrustScore 5段階評価の4

131件のレビュー

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ネガティブなレビューの 100%に回答しています

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5つ星のうち5の評価

I bought a dozen for my kids

I bought a dozen for my kids. I have never been more satisfied with their service. You'll get response right away. My kids are now relaxed and are now sleeping in a proper neck posture. I will buy more next time but with different type! Thanks!

2020年12月22日
自発的なレビュー
enVy  Pillow Co ロゴ

enVy Pillow Co からの回答

Hi Bertie
Thanks so much for sharing this and keeping you kids supported :)

5つ星のうち1の評価

Gongshow

The experience dealing with this eCommerce site and the managers was extremely poor to say the least. They cancelled my order "suspecting" that my order was fraudulent just because the shipping and billing address were different. Before cancelling, as part of their "verification" process, they sent me a random text and a random Facebook message without identifying they were from Envy Pillows. They have also asked me to send them a photo of my drivers license and a photo of my credit card statement to validate my identity and purchase. I'm sure the product is good...if one could trust the distributor to actually deliver it.
Bernie
Rosedale, BC Canada

2020年12月1日
自発的なレビュー
enVy  Pillow Co ロゴ

enVy Pillow Co からの回答

Hi Bernie, Sorry that your experience was not what you had hoped. When our website flags as suspected fraudulent purchase we would be foolhardy to ship out. This has happened before and we lose the product and our shipping costs. We did try to confirm by contacting you through facebook which would have solved our concerns. Hope you can get to the bottom of why your card and info would be flagged for fraudulent ... that must be very frustrating.

5つ星のうち5の評価

Bought 2, then bought 4 more

I bought 2 of the copper infused face masks at the beginning of the pandemic and liked them so much I bought more for my whole family. They are very comfortable and easy to care for. I especially like that there is no wondering how often to wash them -- only when they are dirty. I have recommended them to all my friends.

2020年11月22日
自発的なレビュー
5つ星のうち5の評価

face masks

Bought the face masks. Love them so much that I ordered more. They are comfortable and I feel more protected with these than my old masks.

2020年11月4日
自発的なレビュー
5つ星のうち5の評価

Worth It!

Very expensive, but I think worth it. It has gotten rid of my sleep lines and some sagging around my mouth caused from the pressure on my face by my former pillow.

2020年10月11日
自発的なレビュー
5つ星のうち1の評価

Tried it for a month and I was exhausted

I was very excited to try out the Envy Pillow after reading all of the rave reviews. I am 52, so I thought it would be a good idea to start sleeping on my back to decrease the formation of face wrinkles and this pillow seemed like the ideal way to start.

HOWEVER, after trying it for a full month, I can honestly say it is the MOST uncomfortable pillow I've ever tried. The neck support (even the small end) was too high for me, and made my neck sore, and the pillow itself was so hard that the back of my head would start to ache.

I did persist for a full month, thinking that I would eventually get used to it. But after a month of almost no sleep, and waking up with headaches and being grouchy and exhausted all day, I finally had to concede defeat.

I went back to my own regular pillow and am again enjoying a restful sleep. I guess I'd rather be wrinkly and happy than be unwrinkled and exhausted/cranky with a headache.

PS I bought this pillow at Beauty Boutique at Shoppers Drug Mart, and despite Envy Pillow saying they accept returns, Shoppers does NOT take returns so I was unable to return this pillow.

2020年9月18日
自発的なレビュー
enVy  Pillow Co ロゴ

enVy Pillow Co からの回答

Hi Lara,
Yes we do indeed have a 90 Night Promise posted on our website for our online sales as we do not have brick and mortar stores conveniently located for everyone. Our partner, Beauty Boutique offers Optimum points and other promotions (which we do not offer ) BUT they do clearly state at time of purchase that "all sales are final" on personal items especially during these difficult times of COVID-19. Sorry the pillow didn't work out for you but we would be more than happy to help you with adjustment advise if you email us at help@envypillow.com. Stay safe, Kathy and Kim

5つ星のうち5の評価

Envy Mask

I really like the addition of the adjustable nose wire and find the mask very comfortable, especially when wearing it for hours. I also think they look decent, as masks go.

2020年9月10日
自発的なレビュー
5つ星のうち5の評価

Best pillow I've owned

I've had the envy pillow for about a month now, and wow -- it's honestly the most comfortable pillow I've ever had. The memory foam is so soft, and the shape really supports my neck and shoulders. And: No creases in my face when I wake up. It's very pricey (by far the most expensive pillow I've ever bought), but so far it seems worth it.

2020年9月4日
自発的なレビュー
5つ星のうち5の評価

SUPER QUICK delivery

SUPER QUICK delivery. Great service. I LOVE my envy pillow. I bought this pillow to help with my TMJ it seems to have helped keep my face relaxed and my TMJ has improved. I am buying the travel pillow now.

2020年9月2日
自発的なレビュー
5つ星のうち5の評価

I love the comfort

I love the comfort, fit, and copper woven masks. I have purchased 3 different colors of the masks over the past few months for my famiy and recommend them - particularly for the antibac / antimicrobiol properties of copper to help prevent mascne and oral health issues.

2020年8月30日
自発的なレビュー
5つ星のうち1の評価

Poor customer service

I thought this mask would be a great investment but it has been an unpleasant experience. Upon our first wear of the mask, my partner and I noticed a metal smell coming from the nose wire that we were not expecting the mask to have. Sweating from the thickness of the mask only exacerbates the problem of the metal smell. Also, during the first wash of the mask and following directions to the T, my partners nose piece broke when it was laid flat to dry. I contacted customer service asking for a replacement or refund and was mocked and told they never heard this complaint before and the nose wire is made of aluminum so they don’t understand the “metal smell”. Definitely not the best customer service and I was not given very good solutions to the problem. First, I was offered a replacement nose wire which is sewn and stitched into the mask and a 15% off coupon. After I responded back that I was not satisfied with these options, I was then met with the option to return for refund but at my time and expense to ship it back. If it’s defective just replace or refund without the hassle! This is not my first time shopping here, I also own one of your most expensive pillows, the Copper Envy. Please learn to treat your loyal customers with some respect and appreciation.

2020年8月20日
自発的なレビュー
enVy  Pillow Co ロゴ

enVy Pillow Co からの回答

Hello Nicole
We are so sorry to see your post. We pride ourselves on a positive customer service experience.
To be completely accurate, in your initial email to us, you requested an exchange of your masks for different ones. You complained that the wires smelled like metal. All our masks have the same aluminum wires used in medical grade surgical masks. So a replacement would not solve the problem.
Further to your complaint of the thickness of our masks, we explained it is of utmost importance that our natural fibre masks be a minimum 2 layers thick and preferably 3 layers in order to provide complete protection for you and those around you (according to CDC and WHO).
We also explained that wearing a mask daily is a new experience for many in our new normal environment and that sweating can happen.
We cannot explain why your partner’s wire broke. We conducted our own testing of bending this surgical mask wire back and forth over 100 times with no breakage.

Our customer service solution to your issues had two options…
1. We offered to ship replacement wires at no cost with instructions on easy removal and replacement to you PLUS a courtesy customer discount on any future purchases or ..
2. Have you return the masks back to us so we can explore your findings and a full refund despite the fact we have never heard of this issue . This is outside our normal policy that all sales are final on our reusable masks and we made an exception for you.

Please feel free to email us directly for further discussion.

5つ星のうち5の評価

The most comfortable mask I own!

This is by far the most comfortable mask that I own. I can wear it for hours on end without irritation. The soft ear elastics also make it very comfortable to wear for extended periods of time. Although more expensive, I would highly recommend!

2020年8月17日
自発的なレビュー
5つ星のうち1の評価

Would NOT Recommend

I purchased 2 sets of of the enVy Copper Masks by NatuVerex, 1 each of S/M and M/L for myself snd my husband. We were both disappointed as the masks did not fit very snug on the face and stretched out even more should you need to pull it down even a couple times. Also the edges of the bendable nose bridge are just sharp enough to begin to wear through and tear the fabric on both sides. We are both average size and used them for only 1 week before they were sliding down our faces and the nose bridge was causing slight tear in the material. At $60.00 per set I expected them to fit and hold up much better I would NOT recommend.

2020年8月9日
自発的なレビュー
enVy  Pillow Co ロゴ

enVy Pillow Co からの回答

Sorry to hear your feedback. The addition of a nose wire on a reusable/washable mask is a big challenge and when we sourced these wires we made sure they could withstand alot of repeated wearing and smooth rounded edges along the edge and at the ends. Although we have had many customers say the addition is a game-changer, perhaps removing the nose wires may be better suited for you . Also please take the time to hand wash and lay flat to dry.
Keep in mind the pricing you point out includes copper technology, natural fabrics and free shipping. Take care.

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