Fast delivery and great sneakers
I grabbed a pair of Jordans from Enzo-London, and they arrived in just two days. The shoes were in perfect condition, and the process was so easy. Definitely my go-to for sneakers now!
2025年1月28日
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企業情報
当該企業による記述
Enzo London is a premier destination for high-end sneakers and luxury jewelry, blending streetwear culture with timeless sophistication. Our carefully curated collections feature exclusive sneakers from the world’s most sought-after brands and statement jewelry pieces designed to make an impact. At Enzo London, we are committed to authenticity, quality, and customer satisfaction. Every product is sourced from trusted suppliers, ensuring 100% genuine items. Our mission is to provide a seamless shopping experience with secure payment options, fast shipping, and responsive customer support. Whether you're looking for the latest sneaker drops or bold jewelry that defines your style, Enzo London delivers the perfect combination of fashion and exclusivity. Shop with confidence and elevate your look with Enzo London.
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Een ketting besteld
Een ketting besteld, duurde bijna 3 weken voor deze binnen was. Nu blijkt dat deze te kort is en wil ik deze graag ruilen voor een grotere. Al van 27 december 2024 aanhet proberen om contact te krijgen, via website via mail maar GEEN enkele reactie van enzo.
2025年1月19日
自発的なレビュー
This is honestly the worst customer…
This is honestly the worst customer service I have ever experienced.
For the first two weeks after placing the order I was wondering if the company isn’t a scam, honestly I still am, because the customer service is constantly lying to me. I understand that it is Black Friday and pre holiday season, but if somebody is telling you that the parcel is sent a long time ago there is just a problem “with the tracking” but it is on it’s way and you see it being sent after a week from that day you feel not respected and lied to. They don’t have many orders yet like little over 1000 (if you look at the order number you get) however they still can not manage anything that the online store should. I also had a problem with the sizing of the bracelet I have clicked 8inch but of course on the e-mail it said 7 inch. They told me that the right size will be sent, i wish I could tell you if it’s true however I still didn’t get my order after 3 weeks. Honestly the 3 large parcels I ordered week after this one from AUSTRALIA were delivered faster than their small bracelet from UK. And of course. This is the best part. I was assured that it is already sent just the problem with the tracking and it will arrive quick because it dispatched from Germany (which is next to Poland) and guess what, when I track it it is sent from UK a week after it was promised and still didn’t leave the country. I don’t understand the lies. The worst part is that they don’t have as many orders so imagine what happens if they will. Now they are not picking up the phone, two weeks ago I asked what courier company will deliver so I could track on different website- still no answer so I am only able to track on Enzo website which is horrible. I told them that I live a student life that this amount of money is a lot to me and this is a present for my boyfriends birthday that of course was two weeks ago - I told them at the beginning when something felt off that I want the money back because they didn’t send it yet but they didn’t want to cancel the order even if they dispatched after 8 days from that conversation. They answered that I don’t have to pick it up and it will be sent back if I don’t want it - therefore I would probably have my money frozen for 2 months. I wish there was even one review before I placed my order because now I am left without the present and without the money for a different one for my boyfriends birthday. I will update when it delivers if it will ever happen. Do not order from them unless you want to feel stressed for 3 weeks !!!
2024年11月20日
自発的なレビュー
Enzo London からの回答
Dear Julia,
Thank you for your detailed feedback, and we sincerely apologize for the frustration and inconvenience you experienced with your order. We completely understand how disappointing this delay must have been, especially as it was intended as a gift for your boyfriend’s birthday.
Unfortunately, your order was indeed impacted by unexpected courier delays during the busy Christmas and New Year period. While these delays were beyond our control, we should have communicated more effectively to keep you updated throughout the process. For this, we deeply apologize.
We can see that your item has since been delivered, and we truly hope you’re happy with the product. To acknowledge the inconvenience caused, we’d love to offer you a goodwill gift card. If you could kindly email us at info@enzo-london.com, we’ll ensure this is arranged promptly.
We would also appreciate it if you could consider amending your review to reflect the delivery, as delays like this are not a reflection of our usual service but rather an unfortunate seasonal issue.
Thank you for your patience and understanding. We’re here to assist further if needed.
Best Regards
Enzo London Team
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