Equipery レビュー 22

Equipery からの回答

2025年6月28日

Dear Dean,

Thank you for your feedback.

We were surprised to see your review, as according to our records, your order was placed on June 11th, shipped on June 13th, and successfully delivered on June 21st — exactly within the 7-business-day delivery window we promise after dispatch.

You can verify this using the official tracking link here:
👉 https://www.evri.com/track/parcel/H00RVA0394655235/details

We also attempted to contact you via the email address provided with your order, but unfortunately did not receive a response.

Please feel free to reach out if there is any unresolved issue — we’re always happy to help.

Best regards,

Equipery からの回答

2025年6月28日

Dear Andrea,

Thank you for taking the time to leave your feedback.

We sincerely apologize that your order did not arrive within the promised timeframe. Due to an unexpected surge in order volume during that period, your delivery unfortunately exceeded the usual 7-business-day window we aim to uphold for 95% of our customers.

Please rest assured that this is not reflective of our usual service standards. We have reached out to you via email with a special offer to help make up for the inconvenience, and we would truly appreciate the opportunity to resolve this to your satisfaction.

If you respond to our message, we promise to do everything we can to make things right.

Warm regards